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Retention Administrator / Receptionist
Kazang Connect, Witbank, Mpumalanga
A vacancy exists for a Base Retention Administrator / Receptionist within the Micro Merchant Division, in the Northern Region, Witbank.The ideal Base Retention Administrator / Receptionist will be required to work with large amounts of data and work independently as well as a member of a team.Key Responsibilities include, but are not limited to:Managing daily, weekly, and/or monthly reports that show the effectiveness of the various sales representatives.Taking messages and emailing them to the relevant staff members where necessary.Expanding upon existing reports to ensure increased efficiency and to make sure you have the required information to assist the informal channel.Distributing said reports in the form of dashboards to the relevant sales manager.Using reports to identify devices that stop trading.Escalating these to the relevant salesperson/field technician for follow-up.Dispatching of Field Technicians.Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.Facilitating monthly boot stock and warehouse stock takes.Receiving and sending faulty devices.Facilitating and arranging shipments via courier services.Management of office facilities i.e., ordering office supplies, arranging and setup of staff meetings, assisting sales managers and reps with travel requirements.Any ad hoc administration as required by the company.Minimum Requirements:In order to be considered for this position, the following requirements must be met:Matric / Grade 12.Any relevant tertiary qualification.1-2 years’ experience working in sales, sales support, or administrative roles.Must be able to read a dashboard with sales figures.Technical Competencies:Computer literacy – MS Office Suite.Must know a CRM system.Behavioural Competencies:Self-starter.Disciplined.Self-management.Willing to work in a productive team.Excited about new ventures and eager to learn.