Overview of salaries statistics of the profession "IT Manager Jobs in South Africa"

Minimum Requirements:Technical Qualification / Certification in Office Automation and Information Technology is advantageousMust have previous experience managing a Technical Department in the Office Automation and/or Information Technology Industry.Matric qualification is essentialMust be computer literateSkills Required:Technical Proficiency: Strong understanding of office automation systems, IT infrastructure, and related technologies.Project Management: Ability to plan, execute, and manage projects effectively, including setting goals, timelines, and budgets.Team Leadership: Ability to lead and motivate a team of technical professionals, delegate tasks, and provide guidance and support.Problem Solving: Strong analytical and problem-solving skills to identify issues, assess risks, and develop solutions.Communication: Excellent communication skills, both verbal and written, to effectively communicate with team members, stakeholders, and clients.Customer Focus: A customer-centric approach to understand and meet the needs of customers and ensure customer satisfaction.Adaptability: Ability to adapt to changing technologies, priorities, and environments.Strategic Thinking: Ability to think strategically and align technical initiatives with business goals and objectives.Collaboration: Ability to collaborate with cross-functional teams and stakeholders to achieve common goals.Budgeting and Financial Management: Knowledge of budgeting principles and financial management to manage budgets and resources effectively.Vendor Management: Ability to manage relationships with external vendors and suppliers to ensure the timely delivery of products and services.Continuous Learning: Willingness to learn and stay updated with the latest technologies and trends in the industry.Duties and Responsibilities:Managing Technical Operations: Overseeing the technical aspects of office automation systems and IT Equipment, including installation, maintenance, and troubleshooting.Team Management: Leading and managing a team of technical staff, assigning tasks, and ensuring that projects are completed on time and within budget.Technical Support: Providing technical support to customers and internal teams, resolving technical issues, and ensuring customer satisfaction.Quality Assurance: Ensuring that all products and services meet quality standards and comply with regulations and industry best practices.Budgeting and Cost Control: Managing the budget for technical operations, identifying cost-saving opportunities, and ensuring that expenses are within budget.Training and Development: Providing training and development opportunities for technical staff to enhance their skills and knowledge.Vendor Management: Managing relationships with external vendors and suppliers to ensure the timely delivery of products and services.Research and Development: Staying updated with the latest technologies and trends in the office automation and IT industry and recommending innovative solutions to improve efficiency and productivity.Documentation: Maintaining accurate documentation of technical processes, procedures, and system configurations.

We are looking for a Junior Internal Account Manager in Port Elizabeth to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Type: OnsiteSalary: R10 000 – R15 000 CTCDuties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

The Internal Sales Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.Duties and Responsibilities:Critical Success Factors:Motivating and managing the internal sales team effectively.Proficiency in internal systems management.Technical knowledge relevant to product offerings.Understanding of market dynamics and the company’s position within it.Consistent delivery of high-quality service.Commitment to team development.Managing Internal Staff:Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.Set performance standards, foster a customer-centric approach, and encourage continuous improvement.Provide training, support, and guidance to enhance team performance and talent pipeline.Maintain discipline regarding timekeeping and leave management.Conduct internal meetings and performance reviews, ensuring effective communication.Keep Sales Manager informed of any emerging issues.Controlling Internal Business Systems:Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.Ensure adherence to established processes and procedures, identifying and addressing performance constraints.Coordinate with other departments to align internal sales operations with organizational needs.Manage order books, production planning, stock control, and credit management.Assist Logistics Manager with transport planning and execution.Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).Technical Knowledge:Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.Manage complaint procedures effectively.Understanding Market and Products:Understand the company’s relevance strategy, target markets, and customer needs.Monitor interactions with customers to enhance their experience and address issues promptly.Stay informed about market trends and communicate findings to the Sales Manager.Providing High-Level Service:Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.People Development:Apply key group concepts and support team members in their application.Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.Requirements:Matric certificate (with strong mathematical skills)Relevant tertiary qualification will be beneficialProficiency in MS Office (Word & Excel); familiarity with ERP systems preferredBilingual proficiencyOrganized, detail-oriented, and able to work within defined parametersCalm, consistent, and capable of working under pressureStrong leadership skills with the ability to guide and motivate a teamQuick-thinking and adept at handling customer inquiries and complaintsPrevious experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products managementOwn vehicle

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Requisition Details and Talent Acquisition Consultant REQ : Thembi MtshaliJob FamilyInformation TechnologyCareer StreamIt Application DevelopmentLeadership PipelineManage ManagersJob PurposeTo manage a portfolio through multiple teams with a medium term strategic horizon.Job Responsibilities:Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines:Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target:Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through:Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions:Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis:Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbanks business requirements:Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards:Ensured that all individual and department results were delivered within budget to deadlines:Delivered services to client expectations and Nedbank standards:Quality projects / processes / systems delivered on time and were fully aligned to Nedbanks business requirements:Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard):Managed Stakeholder Relationships:Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement,Operational level agreements , contractual agreements, and project schedules are met as stipulated:Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs:Ensure that professional solutions delivered within agreed parameters and timelines:Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client:Enable the building of commercially viable relationships with clients by providing quality advice to clients:Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations:Actively engage to establish trust and respect of department members, direct reports, stakeholders and manager/s through active engagement with all parties:Delivered best practice services to client expectations:Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations:Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards:Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy:Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities:Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy:Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments:Manage multiple assets through the development, implementation, review of strategies and planning for areaWhat are the key/ critical tasks :Co:ordinate operations. Dealer Relationship managers and Deal making teams. Handle month end reporting. Play an active role in Product Development and all activiti

Our client, a reputable role player in footwear distribution is seeking an experienced, results driven, B2B Sales Manager for the Western Cape region.Note: For this position it is crucial that the person have a network of contacts with relevant procurement heads or leaders in different/multiple industries. What will count your favour will be experience in sales via the corporate clothing sector working with procurement departments of banks, hotels, government bodies, schools etc.You will build & grow profitable client relationships with commercial and corporate businesses.  You will drive sales and attain budget goals by leveraging prospecting, cold calling, and networking skills to target restaurants, hospitals, hotels, retailers, food and beverage plants, schools, nursing homes, banks, and tender applicants to offer the most effective B2B in the industry.  The new accounts you acquire will be aligned with our offering and delivering the product you sell.Behavioural Competencies:A result orientated, hardworking, self-starter who has a positive attitude and works well within a team environment.A positive thinker, you the kind of individual who constantly challenges yourself to exceed expectations and is not easily deterred from achieving goals.Excellent interpersonal & administration skills with accurate pipeline forecasting.Ability to communicate at all levels within the business, good persuasive, and negotiation skills.Excellent processing & time management skills.Driving success via using initiative, determination & persistent.Duties include the following, but not limited to:Prospect and obtain customers to achieve annual new business sales goals.Signing of partnerships according to monthly target.Discover sales opportunities and implement sales strategies.Build and cultivate relationships with customers and co-workers through professional manor and strong interpersonal skills.Provide outstanding customer service by leading and educating customers throughout the sales process.Research and identify new business opportunities – including new markets growth areas trends.Seek out the appropriate contact within organisations.Generate leads and cold call prospective clients.Meet with clients face to face.Understand the needs of the clients and be able to respond effectively to meet these requirements.Preparation of quotes and proposals.Ensure proposals are managed in terms of accuracy and completed within SLA.Requirements:Grade 12 or equivalentBachelor’s degree in business or related field.5 Years experience in a B2B environment in the clothing or apparel industryProven track record of relationships in the corporate environment.Proven record of sales growth.Strong knowledge of business and sales growth techniques.Exceptional project management skills.Excellent computer skills & knowledge of MS Office, sales system knowledgeExcellent negotiation and closing skills.Ability to learn and understand new ranges and product specifications seasonally.Sufficient administrative abilities to back up the sales repertoire.Experience in footwear, clothing, leather accessories would be a huge advantage.Code 08 driver’s licence and own transportEnthusiasm for the company and its growth potential.Salary:  R480 CTC per annum.

About our Client:Our Client is at the forefront of developing technology that allows businesses to accept transactions seamlessly across different channels. Their goal is to empower customers to build successful and sustainable businesses by enabling them to choose the right transactional channels for their specific market needs.Package:R40 000 – R50 000 per month;Remote work;Equipment management subsidy;Employee wellness offerings.The role you will play:Step into the dynamic realm of financial technology with our client – THE trailblazer in the industry since 1998. As a Key Account Manager, you will drive growth in their POS Terminal Business through new opportunities and strategies.RequirementsDegree in Business, Marketing, Finance, or related;5-10 years of strong selling experience, via cold calling, working through existing lead list and building on this with your own existing networkInternational travel (Mainly Cape Town, South Africa);At least 5+ years of experience in a similar position;At least 5+ years’ experience of IT products in the payment landscape;Fluent English, both orally and written. Knowledge of an African dialect will be considered an advantage;Dealing with Customers and Partners at C-Level;Dealing with managing foreign-based Customers.;Experience in business development on an international scale;Experience in the Sales and Distribution of POS terminals;Experience in IT products in Financial Services;Target oriented;Outstanding communication and interpersonal skills;Reliable, with integrity of character and strong business acumen;Building networks and relationships with our current and new customers.Duties and Responsibilities:Retention and management of customers;Negotiate sales and contracts with customers and suppliers;Marketing and upselling to customers;Retention, management, and expansion of Platform Partners;Communication to all external company touchpoints;General marketing aimed at increasing business;Coordination with internal divisions around external communications;Managing outsourced marketing, eventing and PR;Creating collateral and other supporting materials for Customers and Partners;Managing delivery of Products and Services to Customers and Partners.

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients’ business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless integration of our services into our client’s operations, you will assist to enhance their technological capabilities, security, and overall business performance.Key Responsibilities:Client Relationship Management: Cultivate and sustain strong client relationships from onboarding to offboarding, serving as their primary contact and fostering continued business.Account Management: Manage client accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating account renewals and updates using our Account Management Life Cycle.Project Management: Administer project-related tasks, managing client issues, escalations and ensuring project completion internally.Issue Resolution: Facilitate the swift resolution of escalations or complaints, minimizing disruptions to client operations by collaborating closely with the technical team.Service Satisfaction and Retention: Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities for service delivery improvement.Service Trend Analysis: Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and failures, providing insights for effective service delivery.Client Advocacy: Advocate for client needs within the company, addressing feedback and collaborating with internal teams to improve service delivery.Technology Advisory: Monitor and evaluate the performance of implemented solutions and services; collaborate with the Technical Team to advise clients on roadmaps for suitable IT solutions, ensuring they align with client goals and industry standards.Administration and Reporting: Manage all client account activity in the Professional Services Automation (PSA) system to maintain up to date records of client interactions and services that will inform decision making.Customer Training and Education: Provide ongoing training and education on our services and emerging technologies to empower clients to optimally use our products and services.Collaboration with Sales and Marketing: Work with the sales and marketing team to identify opportunities for upselling and cross-selling, ensuring clients are informed about our full range of services.Continuous Improvement: Continuously seek feedback from clients and internal stakeholders to identify areas of improvement to refine services and enhance the overall client experience.Requirements:Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment.Strong technical background and aptitude with a solid understanding of IT support, cybersecurity, and cloud services, particularly within the Microsoft ecosystem.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Strategic thinker with the ability to translate business needs into technical solutions and retention strategies.Strong time management skills with the ability to work independently as well as function well in a team environment.Results oriented person with the ability to focus on achieving measurable outcomes and delivering value to clients.Ability to take ownership and accountability of client accounts, ensuring that commitments are met, deadlines are adhered to and expectations are met.Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention.Commitment to our purpose of strengthening human connections and making a positive impact in people’s lives.Benefits:At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:Above average annual leave.Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.Regular compensation reviews – we reward great work!We encourage growth and learning to ensure personal & professional development through upskilling & certifications.On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth!

Regional Partner Manager Location: Sub Sahara Africa : Hybrid/Home basedPosition Summary:The Regional Partner Manager has responsibility for developing and educating new and existing Partners to maximize revenue opportunity at the direction of the Regional Partner Director/Partner SR Director, through leverage of Bentley team members and corporate resources.Your Day:to:Day::Develop a strong network of contacts with the designated Partner Organizations in assigned region to identify new business opportunities.:Collaborate withRegional Partner Director/Partner SR Directoron sales programs with a primary focus on driving Partners to deliver more revenue.:Collaborate with Partner Operations Team and Sales Organization to maximize revenue opportunity.:Connect relevant Bentley resources to Partner sales activities.:Developing and tracking of Partner key performance indicators, as well as establishing Partner revenue targets, tiers and authorizations.:Conduct Quarterly Business Review with assigned Partners and report the outcomes to Partner Director.:Educate Partners on Bentley Organization and resources available for their business and product content.:Assist with Partner onboarding and explain the importance of using Bentley LMS, Bentley LEARN, Be Empowered and Bentley Partner Portal.:Educate Partners on specific marketing content for use in marketing activities.:Respond to inbound enablement queries from these partners and route to relevant Bentley colleagues.:Present profitable proposals to Partners that adds value to their end users and revenue streams.:Remain current with Bentley products/solutions, industry trends and competitive offerings and attend all relevant training as directed by manager, completing to satisfactory standard.ACCOUNTABILITY:New Channel Growthstylelist:style:type:circle::Recruiting of new Partners as per Bentley sales requirements, excluding acquisition partners.:Monthly report of New Partner recruitment:Review and approve all new regional Channel Partner appointments, documents, including contract, territory, and targets.:Existing Partner Managementstylelist:style:type:circle::Weekly, Monthly, Quarterly report of New Business Growth:Maintain 3 C's (Capacity, Capability and Coverage ability) of Partners. :Weekly report of Pipeline Gap Analysis:Review and approve all Partner re:appointments, document updates, including contract, territory, targets, bonus values.:Monthly status report of acquired partners (in last 18 months):Review and approval of Onboarding "events" for Partners and team:Teamstylelist:style:type:circle::Monthly QBR with Regional Partner Director : EMEA:Monthly QBR with direct reports:Monthly QBR with Channel Sales Desk:Review and approval of direct reports travel and expenses.:Coaching, mentoring and succession planning.What You Bring to The Team::Bachelor's degree or equivalent training and/or work experience:3:5 years' experience as a Partner/Channel Manager is required.:Proven sales experience in IT, engineering design, analysis, information and content management or project collaboration solutions.:Strong relationship skills and the ability to work through short or long sales cycles.:Willingness to travel up to 60 of the time.:Excellent communications skills.:Microsoft Office Suite and CRM experience desirable.:Marketing knowledge is valuable. What We Offer::A great Team and culture : please see our Recruitment Video.:An exciting career as an integral part of a world:leading software company providing solutions for architecture, engineering, and construction.:Competitive Salary and benefits.:The opportunity to w

The Site Reliability Engineering (SRE) Manager, is responsible for building and leading the Site Reliability Engineering team for the telescope.This role will use Site Reliability Engineering and other leading principles to support the planning, monitoring, and controlling of the day-to-day operations and delivery aspects of the global IT and Networks of the Observatory, with a particular focus on the systems in South Africa.The construction of the software and computing systems adheres to large-scale agile principles, using a tailored version of the Scaled Agile Framework (SAFe); this role will be a key stakeholder within this framework as it evolves from construction to operations.This role is also an active participant in implementing all aspects of Site Reliability Engineeringacross the Global Observatory, including technical vision, observability, automation strategy, solution delivery, and platform incident and problem management.This is a leadership role with both technical and people leadership responsibilities. As such, this role participates in short and long-term system and capability planning, teams and organizational planning.This position reports directly to the Head of Computing and Software.Key Responsibilities:Build, lead and manage the SRE and IT Telescope Operations Team.Operations and Service management – Work with stakeholders within the organisation to develop and detail Computing and Software operations and service framework, processes and tools required to operate the telescope as intended.Service delivery and support – Continuously assess and recommend improvements to our platform and processes to enhance the effectiveness of our services.Infrastructure, network and platform management.Support telescope construction and deployment.Key Requirements:Qualification:BTech / Degree / Masters / PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fieldsExperience:BTech in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 13 years relevant working experience; or Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with9 years relevant working experience; or Master’s Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 7 years relevant working experience; or PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 5 years relevant working experience.Computer and network infrastructure implementationIT service, operations and management, including significant responsibility over Service Level AgreementsIT Infrastructure or software Team leadershipIT Architecture and GovernanceProject managementIT systems engineering, application support, and user managementIT governance and securityData governance and securityIT availability, resilience and redundancySystems analysis, design and engineeringExperience in supporting distributed software systems in a production environment such as Cloud and/or Data CentresProcurement and IT asset managementKnowledge:Track record of building and managing high-performance teams in a Software, IT or Technology related industry or organisation.Experience in asset lifecycle management and software asset management.Experience in managing resources and prioritisation.Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL and Change Management.Experience of Lean Agile project management.Experience of working in a globally diverse team.Programming/scripting experience and capability across multiple platforms.Skills, Competencies and Knowledge:Essential:Experience working with Linux and within the Open Source Software EcosystemExperience with DevOps tools, processes and culture.Experience and/or certification and knowledge in SRE, ITIL or related IT Management processes.Experience supporting and maintaining large-scale High-Performance Computing (HPC) and storage systems.Advanced experience with programming and/or scripting languages such as Python.Desirable:Certification in Project managementExperience in agile project management e.g. SAFe, Scrum.Demonstrate interest in astronomy and understanding of the challenges of controlling telescopes.Strong Leadership QualityStrategic thinkerProblem solving skillsPlanning and Time ManagementTeam building and collaborationResource ManagementPlanning and DesignCommunication and Interpersonal skillsSkills:Teamwork and Collaboration: Cooperates with others to achieve organisational objectives and may share team resources in order to do this. Collaborates with other teams as well as industry colleagues.Influence and Communication: Identifies critical stakeholders and influences them via an influential third party, for example through an established network, to gain support for sometimes contentious proposals/ideas.Resource Management/Leadership: Provides leadership that fosters an environment that encourages new ideas and provides support for the development of emerging skills. Creates trust by displaying consistency, understanding, integrity and patience. Plans, seeks, allocates and monitors resources to achieve outcomes.Judgement and Problem Solving: Anticipates and manages problems in ambiguous situations.Develops and selects an appropriate course of action and provides for contingencies. Evaluates, interprets and integrates complex bodies of information and draws logical conclusions, synthesises proposals and defends options with reasoned arguments.Independence: Assesses the risk and opportunity of identified strategies, options and actions.Overcomes problems and setbacks in achieving goals. Invariably includes consideration of value-added future impact on the bottom line when determining the optimal and efficient use of resources.Adaptability: Demonstrates flexibility in thinking and adapts to and manages the increasing rate of organisational change by adjusting strategies, goals and priorities.