Overview of salaries statistics of the profession "Desktop Support Engineer Jobs in South Africa"

DESCRIPTIONPlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmCloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service), Athena(interactive query service), Managed Workflows of Apache Airflow etc.Understanding of ETL (Extract , Transform , Load) - Creation of ETL Pipelines to extract and Ingest data into data lake/warehouse with simple to medium complexity Data transformations and troubleshooting ETL job issues.Understanding of Linux and Networking concepts.Excellent oral and written communication skills with multi-tasking ability.Master’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor’s degree in the same with 1+ year of experience OR equivalent experience in a technical positionKey job responsibilitiesIntermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.Knowledge of data management fundamentals and data storage principlesAdvanced SQL and query performance tuning skills.Experience integrating and managing large data sets from multiple sourcesAbility to read and understand Python and Scala codeUnderstanding of distributed computing environmentsProficient in Spark,Hive and PrestoExperience working with dockerPython, and shell scriptingCustomer service experience / strong customer focusPrior working experience with AWS - any or all of EC2, S3, EBS, Glue, AthenaExperienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)A day in the lifeWHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: · Learn and use groundbreaking technologies. · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. · Interact with leading engineers around the world. · Partner with Amazon Web Services teams to help reproduce and resolve customer issues. · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. · Drive customer communication during critical events. · Drive projects that improve support-related processes and our customers’ technical support experience. · Write tutorials, how-to videos, and other technical articles for the developer community. · Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT? · First and foremost this is a customer support role – in The Cloud. · On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. · Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. · Career development: We promote advancement opportunities across the organization to help you meet your career goals. · Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet. · Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 3+ years of network and operating system support experience- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience- 3+ years of database administration experience- 3+ years of software development with object oriented language experience- 3+ years of continuous integration and continuous delivery (CI/CD) experience- 3+ years of information security and compliance experience- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experiencePREFERRED QUALIFICATIONS- 4+ years of network and operating system support experienceAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace team is looking for a Support Engineer to join our fast-paced Vendor Finance Success team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.The Support Engineer role will own and execute the revenue recognition processes for the Marketplace Private Offers program. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. You will drive operational improvements to add value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. You will interact with external customers to resolves escalated issues, take on a high level of ownership, and a drive to improve current processes.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Raceand Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Key job responsibilities- Perform the operations to drive business performance, meeting quality and service level goals.- Perform the seller and customer escalation and support process.- Perform quality control functions to ensure high quality output.- Collaborate with multiple stakeholder to maintain successful operations.- Manage internal and external Accounts Receivable inquiries.- Manage and research invoice discrepancies.- Maintain Customer relationships by responding timely and accurately to both internal and external questions and requests for information.- Create and implement standard operating procedures and process workflows.- Timely publish report via weekly metrics and provide status updates on projects- Participate in operational excellence activitiesWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- Bachelor's degree- 2+ year of program or operations experience, preferably within sales or technical organizationsPREFERRED QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Experience working with Accounts Receivables and Collections teams.- Experience with Financial and Revenue Recognition processes.- Experience building new programs and initiatives.- Experience working with Product Management and - Engineering teams to deliver new technical features of a Product.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace is looking for a Support Engineer to join our fast-paced Private Offer Success Team (POST). The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers. The Support Engineer role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace’s strategic Private Offers program. This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolve escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.Life/work balance Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work remotely some days. Work hours are flexible and typically self-defined.Mentorship and Career Growth One of the keys to AWS’s success is its top-tier product management culture. You will have the opportunity to work with multiple AWS business lines that can help you accelerate your career and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).Inclusive and Diverse Culture Working with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting. Partnering with others in the organization is key to our long-term success and is what helps frame our inclusive culture.Key job responsibilities- Perform the seller and customer escalation and support process.- Build or contribute to the creation of new processes.- Build and maintain program-related content and collateral.- Perform quality control functions to ensure high quality output.- Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.A day in the lifeWe are looking for a customer-centric contributor who enjoys building new processes and improving existing ones. The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives. Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experienceAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- Bachelor's degree or equivalent work experience.- 2+ years of program or operations experience, preferably within sales, business development, or technical organizations.- 2+ years of experience providing customer support and troubleshooting technical issues.PREFERRED QUALIFICATIONS- Experience building new programs and initiatives for scale.- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.- Experience with Lean/Six Sigma methodologyAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment.The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support and Infrastructure.This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivitySalary: R10 000 to R12 000 per month commensurate with qualification and experience.Minimum Requirements:Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365A+ certification preferredFundamental knowledge of TCP/IP networking, including DHCP and DNSMinimum 1 to 2 years of experience in a desktop support environmentCapable of thriving under pressure and managing multiple tasks concurrently, prioritizing effectivelySelf-motivated with strong attention to detail, able to work under minimal supervisionA collaborative team player comfortable interacting with management, colleagues, and clientsDemonstrates ability to deliver accurate results within set deadlines while maintaining neatness in workDisplays a passion for the IT industry and maintains a results-driven, positive, and professional demeanourExhibits excellent client service skills with outstanding interpersonal, verbal, and written communication abilitiesPossess essential problem-solving and troubleshooting skillsDemonstrate excellent time management skillsApproach work and colleagues with a positive, confident attitude, embodying honesty and reliabilityKey Performance Areas:Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issuesInstall, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless)Diagnose and resolve faults logged on the company’s helpdesk system, escalating to the Systems Administrator when necessary, with agility and precisionAssist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access pointsCollaborate with senior IT staff to resolve complex technical issues and escalate problems as neededDocument and track support requests and resolutions using ticketing systemsPerform routine maintenance tasks, such as system updates, patches, and backupsAssist in the implementation of IT security policies and procedures to safeguard company dataProvide training and assistance to users on basic IT procedures and best practicesStay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions

The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment.The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support & Infrastructure.This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.Experience and Qualifications:Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365.A+ certification preferred.Fundamental knowledge of TCP/IP networking, including DHCP and DNS.Minimum 1-2 years of experience in a desktop support environmentKey Performance Areas:Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).Diagnose and resolve faults logged on the company’s helpdesk system, escalating to the SystemsAdministrator when necessary, with agility and precision.Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed.Document and track support requests and resolutions using ticketing systems.Perform routine maintenance tasks, such as system updates, patches, and backups.Assist in the implementation of IT security policies and procedures to safeguard company data.Provide training and assistance to users on basic IT procedures and best practices.Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions.

A Travel Retail Software company is looking for a dedicated Junior System Engineer. You will be responsible for managing and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and co-ordinating with other IT divisions to improve the delivery of services to our business and clients.The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies, catering to B2B and B2C customers globally. As a global company, they provide exposure to diverse cultures, technologies, and project techniques, actively supporting employee career development.R180 000 to R240 000 Annually CTC.Minimum Requirements:MatricDiploma in Computer Science, Information Technology, or a related fieldUniversity degree or graduate qualification in a related discipline such as IT, science, engineering or mathematics (Added Advantage)Relevant industry certifications (Added Advantage)Relevant certifications, such as ITIL Foundation,Experience in the systems operations environment – AdvantageousSQL knowledge – AdvantageousExperience in Windows Server EnvironmentsData Warehousing experience advantageousCommunication skillsAccountabilityResults drivenTeam successAdaptabilityReasoning: Quick evaluator of facts vs ideas or theoryAnalytical, methodical and logical thinkerAppreciation: recognising valueIntuitive and innovative problem solverApplication: using ideas or knowledge in new areasStrong listening, comprehension and formulating skillsAcute attention to detailGoal setting and planningPeople and process drivenEffective communicatorWell-developed resource management skillsAbility to work under pressure with tight deadlinesAbility to cope with and handle variable workload – can be heavy at timesAbility to work without close supervisionWell-developed inter-personal skillsAble to self-correct and be flexible / adapt to changeEthical and honestDuties and Responsibilities:Provide 1st and 2nd Line Support for business systemsMaintain tickets within the incident lifecycle (timeously, effectively and efficiently)Investigates data/system inconsistencies reported by users.System support and maintenance:Build and maintain system documentationArchitecture overviews and diagramsSecurity policies and proceduresSystem policies and proceduresData Protection and Retention, Disaster Recovery and Business Continuity PlanEnd user documentationEnd user trainingSupport team documentationSystem monitoring and reportingManage and drive system incident, problem and change requests to resolutionProvide technical support for desktop system, including hardware, software, and peripherals.Troubleshoot and resolve issues related to desktop performance, network connectivity and system accessOffer technical guidance and support to end –users, ensuring minimal downtime and optimal user experience