Overview of salaries statistics of the profession "Retail Customer Support Representative Jobs in South Africa"

Join a team in Cape Town as a Customer Support (Aftersales) and be the driving force behind ensuring customer satisfaction post-purchase!If you’re passionate about providing top-notch support, managing warranties, and resolving ICT-related concerns, this role is perfect for you.You’ll get to showcase your excellent communication, problem-solving, and technical skills while working in a dynamic environment. Plus, you’ll have the opportunity to stay updated on the latest ICT products and make a real impact on customer experiences.If you’re ready to make a difference and thrive in a customer-centric role, apply now!Type: Onsite in Cape Town.Salary: Up to R18 000 pm.Duties and Responsibilities:Customer Support:Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.Provide technical support and troubleshooting guidance for ICT products or services.Warranty and Service Management:Manage warranty claims and service requests, ensuring adherence to company policies and procedures.Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.Issue Resolution:Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.Collaborate with other departments, such as technical support or sales, to resolve complex problems.Product Knowledge and Training:Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.Develop training materials or guides to educate customers on self-service troubleshooting.Documentation and Reporting:Generate reports on aftersales service activities and customer feedback for analysis and improvement.Requirements:Excellent communication skills, both verbal and written, with a customer-centric approach.Proficiency in ICT products, their functionalities, and troubleshooting methods.

Our client, boasting over 15 years of industry expertise, is a rapidly growing furniture manufacturer and distributor actively seeking internal sales representatives to join their team.The ideal candidate would be driven to achieve sales results, have a passion for sales, and ability to work independently.R11 000 – R25 000 CTC based on experience plus commission.Minimum Requirements:2 – 3 years internal sales experienceTarget drivenPastel Evolution proficientProficient in ExcelOwn vehicle and driver’s licenseOffice furniture knowledge beneficialDuties and Responsibilities:Assisting walk-in customers at the showroom.Generating daily invoices using Pastel Evolution.Responding to and managing customer inquiries.Maintaining sales pipeline and generating accurate sales reports.Managing relationships with existing allocated customer base.Engaging with customers via live chat to provide support and assistance.Providing quotations to customers.Performing general office administrative tasks.Conducting face-to-face interactions with customers.Consistently promoting and marketing the business in a positive light.

Our client, boasting over 15 years of industry expertise, is a rapidly growing furniture manufacturer and distributor actively seeking external sales representatives to join their team.The ideal candidate would be driven to achieve sales results, have a passion for sales, and ability to work independently.R12 000 – R35 000 CTC based on experience + commission.Minimum Requirements:Driver’s license and vehicle2- 3 years experience in salesProficient in ExcelDemonstrated ability to achieve sales targetsExcellent communication and interpersonal skillsGood administration skillsDuties and Responsibilities:Acquire new corporate clients.Cultivate relationships with dealers and resellers to generate new business opportunities.Respond promptly and effectively to customer inquiries.Conduct regular cold calling and provide management with comprehensive reports.Learn to interpret and offer quotes on floor plans with provided training.Assist walk-in customers at the showroom.Engage with customers via live chat to address queries and provide assistance.Prepare and deliver customer quotations.Maintain accurate sales reports and monitor pipeline activity.Source products as needed to fulfill customer requirements.Provide dedicated support to existing customer base.Conduct face-to-face interactions with customers to build rapport and secure sales.Consistently project a positive image of the business and actively market its offerings.

A dynamic company leading South Africa’s educational sector is looking of an Internal Sales Representative to join their Team.They are the preferred provider of accredited digital marketing education. With accreditation from MICT SETA and membership in IAB South Africa, their courses are internationally recognized and competitively priced, offering flexible payment options for accessibility. Designed to meet industry demands, the comprehensive curriculum equips individuals with the skills needed to excel in the dynamic field of digital marketing. Join this thriving community and unlock your potential.R9 000 per month + Excellent Commission.Minimum Requirements:Grade 12Diploma or Degree in Marketing, Business Administration, or a related field preferredOwn reliable vehicle with a valid drivers license2 Years proven experience in sales, preferably in the education or digital marketing industryStrong communication and interpersonal skills to effectively interact with customers and team membersExcellent negotiation and persuasion abilities to close salesFamiliarity with digital marketing concepts and industry trendsProficiency in CRM software and Microsoft Office SuiteAbility to work independently and as part of a team in a fast-paced environmentStrong organizational skills with attention to detailGoal-oriented mindset with a track record of meeting or exceeding sales targetsFlexibility to adapt to changing priorities and business needsDuties and Responsibilities:Engage with leads generated through various channels and convert them into enrolled studentsBuild and nurture relationships with prospective students, providing guidance and support throughout the enrollment processConduct consultations with potential students to understand their needs, goals, and preferencesProvide accurate and detailed information about the educational programs offered, including curriculum, accreditation, and benefitsAssist students in completing enrollment paperwork and ensure all required documentation is submitted accurately and on timeCollaborate closely with admissions teams to facilitate smooth transitions for enrolled students, ensuring they have all necessary information and resourcesFollow up with prospective students to address any questions or concerns and provide ongoing support as neededMeet or exceed monthly and quarterly enrollment targets set by managementMaintain updated records of all interactions with leads and enrolled students in the CRM systemStay informed about industry trends, competitor offerings, and changes in educational regulationsAttend training sessions and professional development opportunities to enhance sales skills and product knowledgeProvide feedback to management on sales performance, market trends, and customer feedbackAdapt to changing priorities and take on additional tasks or projects as assigned by supervisors