Overview of salaries statistics in the category "Education in South Africa"

DESCRIPTIONAt Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD) business partner to implement our strategy and roadmap on developing Amazon’s Customer Service leaders in EU/ZAF. This position is located in Cape Town and requires travel up to 20%. Key job responsibilitiesCritical Responsibilities and Skills:• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.• Demonstrate expert presentation and facilitation skills. • Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.• Assist in implementing the annual needs analysis to determine the LD skills needed for the region.• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.• Provide leadership development and executive coaching to senior Customer Service leaders. • Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders. • Deliver results with little supervision in a dynamic and often ambiguous environment.• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills. • Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience. • Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.• Demonstrate experience in influencing senior leaders/stakeholders. • Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.• Influence senior leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels. • Advanced analytical skills and experience using and presenting data to make decisions.PREFERRED QUALIFICATIONS• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.• Master’s Degree in a related discipline.• Certified executive coaching experience. • International assignment; experience working in a different country.• Cross functional experience in an area outside of training and development. • Experience working in a customer center environment. Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowExpectations and TasksAs a Senior Technology Consultant, your role will involve working in a global team focusing on technical delivery of Data Management and Landscape Transformation (DMLT) services using DMLT Conversion and Migration tools.We are looking for a team member in our Technical Migration team with SAP Development and SAP Finance experience. A major task will be totranslate customer business requirements into DMLT deliverables.Main tasks would be::Conduct feasibility studies and system analysis, supported by SAP DMLT technology and methodology.:Provide consulting services: demonstrate the ability to deliver "DMLT projects" in collaboration with other consulting and developmentcolleagues.:Support scoping, analysis and development of the required solution approach by enhancing SLO tools and services.:Build expertise to configure Data migration and Data transformation tools. :Execute data migration/ transformation delivery related activities in projects.:Analyse and resolve issues resulting from customer testing.:Building competencies and expertise to become a solution expert in a short time frame.:Building best practice document and onboarding colleagues, become a multiplier and demonstrate ability to scale by onboarding and working with other delivery consultants.:Strong technical and functional background in Finance will be huge advantage.Education and Qualifications :Experience 7:10 years technical experience inConsulting delivery.:Technical delivery of minimum 2 SAP data migration projects.:Experience in SAP ABAP programming languages, debugging and interfaces.:Knowledge of Main processes, Master Data, Organizational Structure, Data structures(main tables and fields and their relationship).:Has a strong understanding of SAP ECC / S/4HANA data model with sound understanding of processes in at least 2 of the application modules : SAP Finance, Controlling, MM, SD, PP, PM.:Has experience working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.:Have experience in the area of Data migrations, Data transformations, Mergers, Acquisitions or Divestitures.:Process knowledge for essential business processes like Lead:2:Cash, Procure:2:Pay, Design:2:Operate or Hire:2:Retire are a strong asset.:Finance conversion to S/4HANA with System Conversion scenario with experience in SPRO configuration for Finance conversion.:Implementation of Finance module for S/4HANA in greenfield scenario working with tools like Data Services / Migration Cockpit:Experience with roll out of Company Codes in the context of Mergers, Acquisitions and Divestitures.Interpersonal skills and competen

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowExpectations and TasksAs a Senior Technology Consultant, your role will involve working in a global team focusing on technical delivery of Data Management and Landscape Transformation (DMLT) services using DMLT Conversion and Migration tools.We are looking for a team member in our Technical Migration team with SAP Development and SAP Finance experience. A major task will be totranslate customer business requirements into DMLT deliverables.Main tasks would be::Build expertise to configure Data migration and Data transformation tools. :Execute data migration/ transformation delivery related activities in projects.:Analyse and resolve issues resulting from customer testing.:Building competencies and expertise to become a solution expert in a short time frame.:Building best practice document and onboarding colleagues, become a multiplier and demonstrate ability to scale by onboarding and working with other delivery consultants.:Strong technical and functional background in Finance will be huge advantage.Education and Qualifications :Experience 7:10 years technical experience inConsulting delivery.:Technical delivery of minimum 2 SAP data migration projects.:Experience in SAP ABAP programming languages, debugging and interfaces.:Finance conversion to S/4HANA with System Conversion scenario with experience in SPRO configuration for Finance conversion.:Implementation of Finance module for S/4HANA in greenfield scenario working with tools like Data Services / Migration Cockpit:Experience with roll out of Company Codes in the context of Mergers, Acquisitions and Divestitures.Interpersonal skills and competencies::Have analytical and logical skills. Critical thinking, attention to detail and problem:solving skills.:Has strong networking skills, a positive customer centric work attitude.:Excellent communication and moderation skills, strong team spirit. Excellent written and spoken English is mandatory.:High customer focus and business impact. Team player, work in a collaborative manner, proactive networking attributes, results and execution focus. High drive and self:starter/:motivated.:Availability to travel. (10 : 30).:Experience working in international customer projects is a plus.We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,00

DESCRIPTIONWould you like to be part of an organization passionate about driving transformation growth of South Africa? Do you get excited about the opportunity to take actionable steps to make a positive impact on populations of varying backgrounds, ideas, and points of view? Are you interested in influencing senior leaders to make measurable positive impact on diverse talent? If these things excite you and have piqued your interest, then the BBBEE Program Manager for Amazon in South Africa might be the right opportunity for you.We are seeking an experienced and influential BBBEE Sr. Program Manager to lead and execute Amazon’s long-term B-BBEE Strategy and annual certification Action Plan. The role will deliver on the holistic BBBEE implementation for at least 5 years in which time Board Engagement and Strategy Delivery is key. This is a senior role within the organisation and will require applying strategic thinking to government legislation, problem solving and developing value-adding strategies which align BBBEE legislation and objectives, the spirit of transformation and business strategy. You will plan, execute, and deliver work product in multiple formats including frameworks, self-service tools, in-person development activities, and specific consultation based on company need. Just as importantly, you will track and communicate results at the senior leadership level. Ability to access and analyze quantitative and qualitative data, assess risks, anticipate bottlenecks, address partner concerns, make tradeoffs, and balance the business needs as they implement centralized guidance around the transformation program execution is critical. This role requires the ability to be a thought leader, to customize solutions to the Amazon South African organization and the unique Amazon culture, to educate and influence a team of passionate and engaged leaders, and the ability to translate strategies or prior practices into practical and actionable solutions.Key job responsibilities• Delivery of BBBEE strategy for the business that outlines key objectives, initiatives, timeframe and related costs for Executive committee, Ethics, Risk & Social Committee, EXCO, Board presentation and approval – this includes policy implementation & annual planning• Provide strategic direction when it comes to Diversity, Equity and and Inclusion (DE&I)• Strategy development to align BBBEE objectives to business planning• Guide and assist Executives, Senior Managers and operational BBBEE champions in the crafting of appropriate strategies and action plans to set and achieve the committed targets• Driving B-BEEE compliance throughout the business which includes the education of all BBBEE stakeholders on relevant codes of good practice• Coordinate Annual B-BBEE Audit and conduct internal and mini-audits across operations to ensure proactive gap closing, preparation for the annual BEE audit and close engagement with the verification agency.• Managing internal reporting including the monthly B-BBEE scorecards and analyze the monthly B-BBEE data reports and make recommendations or initiate corrective action• Address issues of non-compliance throughout the business and escalate issues of consistent non-complianceCoordinate monthly meetings of the B-BBEE Committees including the preparation and presentation of monthly reports on B-BBEE initiatives to be reviewed in said meetings.• Conduct information sessions with the Committees to highlight major changes, concerns, strategies, action plansWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- Experience with BBBEE strategy implementation- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTION AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, customer teams, and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAF | Johannesburg, ZAFBASIC QUALIFICATIONS Basic Qualifications · Experience leading complex, large scale. IT/digital/business transformation programs · Experience in a customer facing role · Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level · Strong organizational and troubleshooting skills with precise attention to detail PREFERRED QUALIFICATIONS Preferred Qualifications · Direct experience implementing AWS/cloud services · Robust understanding of key technology and market trends · PMP and/or SCRUM/Agile, SAFe certified Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Job Requisition Details REQ133239Locations: Johannesburg, Gauteng/ Durban, KZNClosing Date: 19 April 2024Talent Acquisition: Bongiwe MchunuJob FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeWe are looking for a Client Service Specialist to provide client service support by managing / logging queries and Complaints received via the Client Complaint Helpline or various other communication channels. In this role you will be required to acknowledge, investigate, mediate, and interact with support departments to resolve client FCR:1 Complaints and queries. This role provides you with an opportunity to restore customer's / stakeholder's faith in Nedbank and change the disconnected client's perception of Nedbank.Job Responsibilities:Capture, acknowledge, investigate, and resolve all complaints, queries and compliments received from clients, via the various communication channels the bank uses, i.e. telephonic, email, post and digital.:Monitoring and tracking CRM / D365 cases logged when received.:Ensure that all complaints are correctly recorded on the Client Complaint Tracker.:Provide First Call resolution where possible.:Compile daily reports and log incidents using incident tracker.:Generating data voice by using CMS tool.:Extracting information client's information to determine number of cancellations for the current month, using Management and Information System.:Generating statistical information and productivity reports for daily workload by using tracker.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Monitor and change skills as per the business needs on Customer Management Service tool (AVAYA).:Ensure availability and adherence to schedule enable call taking.:Ensure effective feedback is communicated to the stakeholders all the time using e:mails or telephone calls.:Provide the necessary education to the branch staff if need arises by coaching and mentoring.:Receive and analyse stakeholders' queries via e:mails, telephone and customer service desk.:Analyse and detect the source of the query and decide the appropriate action to be taken to resolve.:Ensure that the Service Level Agreement is met and kept at a higher standard always.:Participate and support corporate social responsibility initiatives for the achievement of key business strategies.:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessions.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Type of Exposure:Interacting with customers; resolving queries and FCR:1 Complaints and managing customer expectations:Communicating internally and external:Comparing two or more sets of information.:Interacting with internal and external clients:Knowledge of processes and adherence:Working in a fast:paced and changing environment:Working in a team:Working with spreadsheetsTechnical Tools :Global / Foreign B/ Platform Transactional E:mail:Compliance Cheque Account CCT:Microsoft Office Products:Intranet Home Loans Products Knowledge:Electronic Banking Credit NTE knowledge:Product Knowledge:Eclipse:Staff Portal:CRM:D365 systemsEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificateMinimum Experience Level:Minimum 2 :3 years Banking and Customer service experience:Branch or NCC experience a prerequisite:Working knowledge of Nedbank Retail products and processesTechnical / Professional Knowledgestylemargin:top:0.

The company’s long term strategy is to develop young Instructors into Head Instructors and pollinate the industry with very well trained guides, but we would encourage guides to give back to conservation by giving experienced guides the opportunity to become highly skilled instructors.Karongwe, Selati, Pridelands, Botswana, Makuleke Camp.Requirements:1. Head Instructors should have a minimum of:NQF 4, VPDA, FGASA Level 3, Advanced Trails Guide and Current Advanced Rifle Handling (or very close to attain these)5 years related industry experienceCurrent NDT RegistrationCurrent PDPCurrent FGASA Membership2. Assistant Instructors should have a minimum of:NQF 2, FGASA Level 1 preferably Level 2, FGASA Trails Guide and Current Advanced Rifle HandlingGuiding and other related industry experienceCurrent NDT RegistrationCurrent PDP (desirable)Current FGASA MembershipStarting Salary:Market-RelatedAccommodation provided – Single Tented Accommodation

We are in search of a seasoned Academic Head to join the team at a Private Higher Education institution. This pivotal role involves leading academic and administrative staff, managing day-to-day operations, and spearheading the development of academic programs to align with industry standards and accreditation requirements.R70 000 – R90 000 CTC per monthMinimum Requirements:Completed Doctoral degree (Specific to Higher Education is preferred).8 or more years of relevant experience within a similar role at Senior Management level specific to Tertiary / Higher Education.Experience with distance learning.Demonstrated written and verbal communication skills evidenced by publications in accredited journals and research reports.Proficiency in budget management and resource allocation.Proven expertise and achievements at national/international levels in the academic field, encompassing tertiary-level teaching, curriculum development, and research.Knowledge of accreditation standards and processes, with experience in program accreditation applications.Duties and Responsibilities:Provide strategic leadership aligning with the institution’s mission.Lead academic and administrative staff to meet institution goals.Manage program delivery, curriculum development, and faculty assignments.Ensure academic programs meet industry standards and accreditation requirements.Monitor program outcomes for continuous improvement.Stay updated on field trends, integrating them into the curriculum.Chair meetings for curriculum decisions, academic results, and certification.Maintain academic standards and certify assessment results.Establish and monitor regulatory compliance.Develop policies for efficient institutional functioning.Manage academic budget for resource optimization.Pursue funding opportunities and partnerships.Human Resource Management.Internal and external stakeholder engagement.

Instructor (Safari Trail Guide) required in Mpumalanga.The company’s long term strategy is to develop young Instructors into Head Instructors and pollinate the industry with very well trained guides, but we would encourage guides to give back to conservation by giving experienced guides the opportunity to become highly skilled instructors.Karongwe, Selati, Pridelands, Botswana, Makuleke Camp.Requirements:1. Head Instructors should have a minimum of:NQF 4, VPDA, FGASA Level 3, Advanced Trails Guide and Current Advanced Rifle Handling (or very close to attain these)5 years related industry experienceCurrent NDT RegistrationCurrent PDPCurrent FGASA Membership2. Assistant Instructors should have a minimum of:NQF 2, FGASA Level 1 preferably Level 2, FGASA Trails Guide and Current Advanced Rifle HandlingGuiding and other related industry experienceCurrent NDT RegistrationCurrent PDP (desirable)Current FGASA MembershipStarting Salary:Market-RelatedAccommodation provided – Single Tented Accommodation

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients’ business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless integration of our services into our client’s operations, you will assist to enhance their technological capabilities, security, and overall business performance.Key Responsibilities:Client Relationship Management: Cultivate and sustain strong client relationships from onboarding to offboarding, serving as their primary contact and fostering continued business.Account Management: Manage client accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating account renewals and updates using our Account Management Life Cycle.Project Management: Administer project-related tasks, managing client issues, escalations and ensuring project completion internally.Issue Resolution: Facilitate the swift resolution of escalations or complaints, minimizing disruptions to client operations by collaborating closely with the technical team.Service Satisfaction and Retention: Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities for service delivery improvement.Service Trend Analysis: Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and failures, providing insights for effective service delivery.Client Advocacy: Advocate for client needs within the company, addressing feedback and collaborating with internal teams to improve service delivery.Technology Advisory: Monitor and evaluate the performance of implemented solutions and services; collaborate with the Technical Team to advise clients on roadmaps for suitable IT solutions, ensuring they align with client goals and industry standards.Administration and Reporting: Manage all client account activity in the Professional Services Automation (PSA) system to maintain up to date records of client interactions and services that will inform decision making.Customer Training and Education: Provide ongoing training and education on our services and emerging technologies to empower clients to optimally use our products and services.Collaboration with Sales and Marketing: Work with the sales and marketing team to identify opportunities for upselling and cross-selling, ensuring clients are informed about our full range of services.Continuous Improvement: Continuously seek feedback from clients and internal stakeholders to identify areas of improvement to refine services and enhance the overall client experience.Requirements:Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment.Strong technical background and aptitude with a solid understanding of IT support, cybersecurity, and cloud services, particularly within the Microsoft ecosystem.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Strategic thinker with the ability to translate business needs into technical solutions and retention strategies.Strong time management skills with the ability to work independently as well as function well in a team environment.Results oriented person with the ability to focus on achieving measurable outcomes and delivering value to clients.Ability to take ownership and accountability of client accounts, ensuring that commitments are met, deadlines are adhered to and expectations are met.Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention.Commitment to our purpose of strengthening human connections and making a positive impact in people’s lives.Benefits:At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:Above average annual leave.Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.Regular compensation reviews – we reward great work!We encourage growth and learning to ensure personal & professional development through upskilling & certifications.On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth!