Overview of salaries statistics in the category "IT in Gauteng"

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Business unit, Department, ReportingDivision:OperationsDepartment:Managed Services: Cloud (IaaS)Reporting:Chief: OperationsCore DescriptionTo provide leadership and strategic direction for the Managed Services capabilities focussing on Cloud (IaaS), as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.Key Deliverables / Primary FunctionsStrategic Direction:Co:create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.Lead and Participate in XaaS Transformation: Provide thought leadership and demonstrate buy:in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chain.Service Delivery Excellence: Oversee the delivery of XaaS solutions, ensuring high:quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations. Infrastructure Management: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings.Process and Capacity Optimisation: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.Customer Support: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BUs across the full value chain to ensure a seamless and efficient customer experience.Vendor and Partner Management: Manage relationships with vendors and partners, critical to the delivery of value:adding and reliable services and products to clients ensuring customer loyalty and business growth.Client Engagement: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.Incident and Problem Management : Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions. Compliance and Security: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations. Operational Excellence: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.Talent Development: Develop and implement strategies for attracting, retaining, and developing top talent within the Solutions division. Foster a culture of collaboration,

Requisition Details and Talent Acquisition Consultant REQ : Michelle ThabetheJob FamilyRisk, Audit and ComplianceCareer StreamEnterprise Wide Risk ManagementLeadership PipelineManager of othersJob PurposeThe Margin Analytics function plays an important role in Nedbank in terms of unpacking the Group and cluster:level net interest income (NII), interest earning assets (IEA) and net interest margin (NIM). The Senior Manager: Margin Analytics is responsible for managing the margin analytics processes and associated reporting into the various executive committees and public disclosures.The Margin Analytics function works closely with the Funds Transfer Pricing (FTP) team to keep abreast of the movements in the FTP rates and changes in methodology that will impact NIM and similarly with front:line clusters to unpack and understand the movements in client rates and any changes in inter alia strategy.The Senior Manager: Margin Analytics will be responsible for supporting the Executive: Funds Transfer Pricing and Margin Analytics with quantitative and qualitative tasks pertaining to Group and cluster:level NII, IEA and NIM and other Asset and Liability Management processes.Outputs (deliverables)Retrospective and Prospective Group NIM Analysis and Reporting:Responsible for analysing and reporting the drivers of Group and cluster:level NII, IEA and NIM movements through various reporting periods.:Managing the reporting of NIM analytics in public disclosure documents, e.g. results booklets. Support the Nedbank leadership team to present NIM to the market by raising key items, offering good insights and relevant analytics in a timely manner.:Collaborating with front:line clusters to, retrospectively and prospectively during the forecasting process, unpack the key drivers of movements in their funding and credit spreads and together with the FTP team liaise with front:line clusters to share information about movements in FTP rates and how it could be impacting their funding and credit spreads, endeavouring to have a consistent message being landed at the various management meetings. :Build strong relationship with and add value to front:line clusters through insightful engagements and analytics tools that BSM avail to ultimately ensure that the BSM Margin Analytics team is a partner of choice for front:line clusters.:Continuously optimising and automating NIM processes to ensure world:class reporting with key insights with maximum time spent on analytics and value:add.:Produce Group and cluster level NIM analytics over the forecasting period and enable constructive discussions to ensure that Strategic Portfolio Tilt, other Alco and management strategies and changes in the FTP methodology is correctly incorporated into the forecasting process.:Manage all other daily, weekly, monthly and adhoc responsibilities of the Margin Analytics team.:Keep abreast of market, accounting and strategy changes to anticipate and report the impact it could have on Group NII, IEA and NIM in a timely manner.Comprehensive Peer Analysis:Complete detailed peer analysis, including right:sizing analytics, by unpacking the NII, IEA and NIM drivers of the peer group as disclosed to the market and comparing it to the drivers in Nedbank.:Collaborate with Group Risk to overlay the Credit Loss Ratio and provide key insights to stakeholders.Contribute positively to the greater FTP and Margin Analytics and BSM team:Active involvement in the running of some of the key FTP processes to promote synergy in the greater team, reduce key:person dependency and encourage cross:skilling in the team.:Engage with the FTP, Interest Rate Risk in the Banking Book and BSM Finance teams on key developments, projects and strategies that will impact NII, IEA and NIM.:Role model human:centered leadership and values driven, ethical behaviour in Nedbank. Contribute posi

Business unit, Department, ReportingDivision:OperationsDepartment:Managed Services: SecurityReporting:Chief: OperationsCore DescriptionTo provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.Key Deliverables / Primary FunctionsStrategic Direction:Co:create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.Lead and Participate in XaaS Transformation: Provide thought leadership and demonstrate buy:in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chainService Delivery Excellence: Oversee the delivery of XaaS solutions, ensuring high:quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations. Infrastructure Management: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings. Process and Capacity Optimisation: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.Customer Support: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BUs across the full value chain to ensure a seamless and efficient customer experience.Vendor and Partner Management: Manage relationships with vendors and partners, critical to the delivery of value:adding and reliable services and products to clients ensuring customer loyalty and business growth.Client Engagement: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.Incident and Problem Management : Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions. Compliance and Security: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations. Operational Excellence: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.Talent Development: Develop and implement strategies for attracting, retaining, and developing top talent within the Solutions division. Foster a culture of collabor

We are looking for a Microsoft SQL Server DBA with 4/5 years minimum experience to join our team. As a SQL Server DBA, you will be responsible for/but not limited to implementing, configuration, maintenance, and performance optimisation of critical Microsoft SQL Server RDBMS systems.Structure, Grade and ReportingJob grade/levelS6Business UnitDigital Platform SolutionsBusiness UnitDigital EXAPosition reports toManager: DeliverySpan of Control0Level of EngagementClient,EmployeesandLine ManagerCore DescriptionTo provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. To provide technical expertise and guidance to junior Database Administrators.The role includes installing, configuring, maintaining, supporting, and optimizing all new and existing software that is used to host applications and static content for the two core enterprise business to consumer and business to business web portals all running on a Virtual platform.Key Deliverables / Primary Functions:Conduct high level database administration and related tasks on multiple RDBMS platforms with emphasis on Oracle 11g, i.e. manage what it does vs how it does it.:Interface with various specialist groups : Operating system support, Network support, Data Centre network Security Support and core database administrators to support the platform:Provide architecture and platform support to the First: and Second:layer application support team:In conjunction with a team of diverse skills that keep the enterprise portal landscape system running 24/7 and optimised for the client current workload on current and yet to be defined future technologies :Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX's standards and using the BCX prescribed systems.:Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.:Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R and D).:Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.:Continuously stay abreast with the latest release versions and ensure approval of new versions through a user's acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur. :Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.:Devise monitoring methodologies and processes, utilise the appropriate toolsets and report on the availability or uptime.:Identify, propose and implement appropriate toolsets for an effective back:up strategy to ensure continuity of services and monitor the back:up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.:24/7 Standby on a rotational basis.Functional Skillsstylemargin:top:0.0;margin:bottom:0.0::Best Practice in Database Administration; ITIL and Quality Management Principles; Microsoft Office Suite; Remedy System Operation. Oracle Database product licensing knowledge desirable.:Solid knowledge of Database concepts and exposure to at Least one of the following Database Technologies : Oracle, Postgress, MySQL, Mongo DB, SQL:Server, Berkley.:Exposure to Web Servers e.g. Oracle Http Server, Nginx, Apache and HTTPD including the Install thereof.:Exposure to DevOps methodology and tools (Jenkins,

Requirements:Grade 12Sc. (Computer Science), B.Eng. (Electronic/Electrical) or similar degree or NQF 7 equivalentMinimum of 2 years experience in the Information Systems industryWorked on multiple development projects using Microsoft dot net technologiesSpecific experience in creating web application using blazor, mobile app using Zamarin or MAUI and creating web api’Azure exposure and specifically using MSAL to authenticate using Azure Active DirectoryExperience with SQL Server and SQL developmentExposure to, if not direct experience with, IT Infrastructure design considerations, databases, servers, firewalls, etcKnowledge:Microsoft dot net (c#, Web API, Blazor MAUI)SQL Server DevelopmentMicrosoft AzureHTML5/CSS3 and JavaScripKey Performance Areas:Develop, test, document and implement application/systems using the latest version of dot netThe type of projects includes Web API, Blazor, SQL and Azure developmentRequired to do research and help with the implementation of new and existing technologies and best practicesAnalysing, designing and developing web, desktop and mobile applicationsTesting and debugging of all development projects before deploymentRequired to understand and interpreting complex written and verbal technical system functionality specificationsDevelop technical and user documentation and specificationsWork on individual requirements (non-project driven)Design and develop software applications that is, robust and maintainableMust document business rules and key technical decisions during developmentBe able to research and make suggestions on how to improve our existing applicationsAnalyse, diagnose and resolve application/system errorsAnalyse, design and develop applications from provided requirementsContinuous consultation with colleagues concerning enhancements and development of applicationsAdvise on areas that could be improved on and keep up-to-date with new trends in software development and technologies that can be used to benefit the CompanySalary: R700 000 per annum CTC negotiable commensurate with experience and qualifications.

Requirements:MatricTertiary qualification in International Supply Chain essentialManagement Post-Graduate qualification will be advantageousMinimum of 5 years Management experienceStrong leadership and managerial qualitiesSupply chain knowledge will be advantageousExcellent communication and negotiation skills to interact with clients and various stakeholdersStrong proven working knowledge of International Forwarding and clearing industry with a focus on African tradeMust be numerateMust be familiar with African customs processesSkills:Agent relationship managementWell – developed inter-personal skills coupled with expert written and verbal communicationExcellent negotiation skillsSound planning and organisational skillsAbility to manage and work under pressureCustomer (internal and external) centricStrong analytical and problem-solving skills, with the ability to make data-driven decisionsMust have a high level of emotional intelligenceKey Performance Areas:Africa Agent network management:Facilitate the signing up of additional Agents where necessaryCultivate strong relationships with agents by fostering trust and cooperationDefine relevant KPIs to measure the performance African AgentsSetup a system to regularly evaluate the performance of African AgentsHave regular engagements with African Agents to foster continuous improvementFacilitate dispute resolution between Agents and the operations teamsMaintain open and regular communication with African AgentsRisk management:Ensure the African Agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates with company in order to avoid potential delays or penaltiesIdentify and address potential risks related to shipping, customs, documentation, or other logistical challengesWhen issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficientlyCollaboration on pricing strategy:Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targetsCollaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demandsConduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisionsClient management:Understand client-specific Africa trade needs, and support business development and operations to provide effective solutions to meet their requirementsManage information and reporting:Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. CargowiseUtilise relevant management information system (e.g. monthly dashboard and KPI’s) in decision makingInterpret and use information on system delivery from service reports and customer surveysInterpret and use information from balanced scorecard- analyse, interpret trendsPrepare Africa Tradelane and EXCO reports timeouslyDisseminate information to direct reports and ensure it filters down to teamsProvide inputs for the balanced scorecard (if required)Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriatelyConduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African regionMonitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvementOn agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports,risk management report, rates trends reportSalary: R950 000 per annum CTC negotiable commensurate with experience qualifications.

A Travel Retail Software company is looking for a dedicated Junior System Engineer. You will be responsible for managing and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and co-ordinating with other IT divisions to improve the delivery of services to our business and clients.The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies, catering to B2B and B2C customers globally. As a global company, they provide exposure to diverse cultures, technologies, and project techniques, actively supporting employee career development.R180 000 to R240 000 Annually CTC.Minimum Requirements:MatricDiploma in Computer Science, Information Technology, or a related fieldUniversity degree or graduate qualification in a related discipline such as IT, science, engineering or mathematics (Added Advantage)Relevant industry certifications (Added Advantage)Relevant certifications, such as ITIL Foundation,Experience in the systems operations environment – AdvantageousSQL knowledge – AdvantageousExperience in Windows Server EnvironmentsData Warehousing experience advantageousCommunication skillsAccountabilityResults drivenTeam successAdaptabilityReasoning: Quick evaluator of facts vs ideas or theoryAnalytical, methodical and logical thinkerAppreciation: recognising valueIntuitive and innovative problem solverApplication: using ideas or knowledge in new areasStrong listening, comprehension and formulating skillsAcute attention to detailGoal setting and planningPeople and process drivenEffective communicatorWell-developed resource management skillsAbility to work under pressure with tight deadlinesAbility to cope with and handle variable workload – can be heavy at timesAbility to work without close supervisionWell-developed inter-personal skillsAble to self-correct and be flexible / adapt to changeEthical and honestDuties and Responsibilities:Provide 1st and 2nd Line Support for business systemsMaintain tickets within the incident lifecycle (timeously, effectively and efficiently)Investigates data/system inconsistencies reported by users.System support and maintenance:Build and maintain system documentationArchitecture overviews and diagramsSecurity policies and proceduresSystem policies and proceduresData Protection and Retention, Disaster Recovery and Business Continuity PlanEnd user documentationEnd user trainingSupport team documentationSystem monitoring and reportingManage and drive system incident, problem and change requests to resolutionProvide technical support for desktop system, including hardware, software, and peripherals.Troubleshoot and resolve issues related to desktop performance, network connectivity and system accessOffer technical guidance and support to end –users, ensuring minimal downtime and optimal user experience

A Travel Retail Software company is looking for a dedicated Intermediate System Engineer to support and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and coordinating with other IT divisions to improve the delivery of services to the business and clients.The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies, catering to B2B and B2C customers globally. As a global company, they provide exposure to diverse cultures, technologies, and project techniques, actively supporting employee career development.R550 000 to R600 000 Annually CTC.Minimum Requirements:MatricDiploma in Computer Science, Information Technology, or a related fieldUniversity degree or graduate qualification in a related discipline such as Information Technology (Added Advantage)Relevant industry certifications (Added Advantage)Relevant certifications, such as ITIL Foundation,Extensive experience in application support, including leadership roles3+ years of experience in the system operations environment3+ years of experience in the SQLExperience in Windows Server EnvironmentsData Warehousing experience advantageousProvide 2nd and 3rd Line Support for business systemsMaintain tickets within the incident lifecycle (timeously, effectively and efficiently)Investigates data / system inconsistencies reported by users Work closely with manager, developers, project teams and users to ensure a continuous stable and efficient environmentInvestigates data / system inconsistencies reported by usersProvides 24 x 7 standby / support for the production environmentsIdentifying and initiating any tuning to be carried out to optimize and improve capacity or performanceAcquires and applies knowledge of business processes, procedures, policies and practicesCommunication skillsAccountabilityResults drivenTeam successAdaptabilityReasoning: Quick evaluator of facts vs ideas or theoryAnalytical, methodical and logical thinkerAppreciation: recognizing valueIntuitive and innovative problem solverApplication: using ideas or knowledge in new areasStrong listening, comprehension and formulating skillsAcute attention to detailGoal setting and planningPeople and process drivenEffective communicatorWell-developed resource management skillsAbility to work under pressure with tight deadlinesAbility to cope with and handle variable workload – can be heavy at timesAbility to work without close supervisionWell-developed inter-personal skillsAble to self-correct and be flexible / adapt to changeEthical and honestDuties and Responsibilities:Build and maintain system documentation:Architecture overviews and diagramsIntegration and dependency mappingSecurity policies and proceduresSystem policies and proceduresData Protection and Retention, Disaster Recovery and Business Continuity PlanEnd user documentationEnd user trainingSupport team documentationSystem monitoring and reportingCapacity planning and managementSystems risk managementManage and drive system incident, problem and change requests to resolutionSystems to be Supported : (Not an exhaustive list, but covers primary business critical systems)Microsoft SQL Server – DB services for most internal systemsSupplier Relationship Management (SRM) – Third-party developed CRM platformSage 300 2014 (ERP) – Back office financial systemIntegration (IGN) – Third-party developed middlewareFlight Reconciliation System (FRS) – In-house developed core business operational systemFRSWebAPI – In-house developed Service Layer to FRSTourPOS App – In-house developed iOS AppVerifone Merchant App – Third-party (Verifone) developed iOS payment AppJAMF JSS (MDM) – Mobile Device Management serversBI and Reporting Services – Microsoft PowerBI, SSRS, SSIS and SSASChange and System Release Management:Risk and impact assessmentQuality assurance:Process adherence and documentation reviewQA and UAT sign off validationParticipate in change and release Go / No Go decisionsCoordinate and drive improvements through post release and change evaluationVendor relationship management:Vendor and third-party internal “expert”. Act as the internal go-to person on all vendor and third-party supplied and managed systemsEscalation point for system related vendor and third-party interactionParticipate in and contribute to vendor and third-party support and maintenance relationships

An IoT Service Provider is in search of a Hardware and Device Specialist knowledgeable in communication devices, specifically modems, routers, and related networking equipment, with a focus on the company’s diverse range of devices, including OpenWRT-based and single-use Android devices.Expertise in Linux is essential, encompassing proficiency in operating systems, commands, file systems, and basic administration tasks. You should excel in remote troubleshooting using SSH access and possess strong skills in debugging BASH shell scripts.The Specialist’s role is pivotal in ensuring the functionality, reliability, and security of the company’s devices, necessitating a deep understanding of hardware architecture, networking topologies, and the ability to adapt to evolving technologiesAs part of their responsibilities, the Hardware and Device Specialist collaborates closely with sales and solutions teams to match devices to customer needs, and plays a crucial role in maintaining device integrity through remote troubleshooting and continuous adaptation to technological advancements.R50 000 to R65 000 per month.Minimum Requirements:Bachelor’s degree in a relevant field such as computer science, information technology, electronic engineering, or a related discipline can be advantageous.In-depth understanding of network hardware devices and peripheral technology.GSM networking experience and skills (Added Advantage)Proficiency in operating systems, especially those commonly used in the industry i.e., Linux and OpenWRTKnowledge in SSH access and possess strong skills in debugging BASH shell scriptsStrong troubleshooting skills to diagnose and resolve hardware and device issues efficiently.Deep functional understanding of networking concepts and configurations.Strong interpersonal and customer service skills, as hardware and device specialists often interact with end-users to craft solutions, track performance and diagnose and resolve issues.Ability to document hardware configurations, issues, and solutions for reference and knowledge sharing.The IT field is dynamic, and hardware and device specialists should stay informed about the latest technologies, updates, and industry best practices.The ability to analyse complex hardware and device issues, identify root causes, and implement effective solutions.Work effectively within a team, especially when collaborating with network specialists, software developers, or other IT professionals.Duties and Responsibilities:Device Selection and Configuration:Serve as the authority on device selection and its subsequent configuration, collaborating with sales and solutions teams to match devices to customer needsProvide deep understanding of device functionality and capabilities to ensure correct device fit for specific customer requirementsAssist in defining necessary customizations on a per customer basisMaintenance and Upgrades:Identify and execute remote maintenance and upgrade campaigns in response to bug fixes, security improvements, or functional upgradesTroubleshooting:Identify and resolve hardware-related issues, including diagnosing problems, replacing faulty components, and addressing compatibility issuesCollaborate with network engineers to troubleshoot and resolve networking and communications issuesCompatibility Testing:Ensure compatibility of new hardware devices with existing systems and softwareTest different configurations to optimize performanceSecurity Measures:Implement and maintain security measures for hardware components to protect against physical threats, unauthorized access, or data breachesDocumentation:Maintain detailed records of hardware configurations, installations, and maintenance activities for troubleshooting and planning future upgradesVendor Relations:Work closely with hardware vendors to stay updated on latest technologies, product releases, and support optionsIdentify and evaluate potential new suppliers and vendors to enhance the company’s device offeringUser Support:Provide Tier-2 support to end-users for hardware-related issues, ensuring smooth operationNetwork Integration:Collaborate with network specialists to ensure proper integration of hardware components into the company’s and customers’ network infrastructurePerformance Monitoring:Monitor device performance to identify potential issues or areas for improvement, utilizing monitoring tools and performance analysisCompliance:Ensure devices comply with industry regulations, standards, and company policiesSales Support:Work closely with sales team on solutions architect basis, participating in customer-facing meetings to ensure technology solutions meet stakeholder needsIntegration Team Oversight:Provide technical oversight for integration team, ensuring seamless integration of hardware components into overall system architectureOffer technical guidance, oversee quality assurance, and resolve integration challengesProblem Resolution:Serve as subject matter expert to diagnose and resolve technical issues during integration process, providing troubleshooting assistance and recommending solutionsPerformance Optimization:Collaborate with integration team to optimize hardware performance within system architecture, enhancing efficiency, reliability, and scalabilityInterdisciplinary Collaboration:Work closely with integration team members to ensure hardware components integrate seamlessly with other system elements, facilitating interdisciplinary collaboration and communicationDocumentation and Knowledge Sharing:Document key decisions, configurations, and lessons learned to facilitate knowledge sharing within integration team and across organization, contributing to creation of integration guides and troubleshooting proceduresOrganizational Leadership:Hold technical responsibility for support and integration teams, providing mentorship and guidanceEvaluate team performance, provide feedback, and support professional development initiativesFoster collaborative work environment, setting expectations and delegating responsibilities to ensure alignment with project goals and tasks