Overview of salaries statistics in the category "Customer Service in Gauteng"

The Internal Sales Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.Duties and Responsibilities:Critical Success Factors:Motivating and managing the internal sales team effectively.Proficiency in internal systems management.Technical knowledge relevant to product offerings.Understanding of market dynamics and the company’s position within it.Consistent delivery of high-quality service.Commitment to team development.Managing Internal Staff:Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.Set performance standards, foster a customer-centric approach, and encourage continuous improvement.Provide training, support, and guidance to enhance team performance and talent pipeline.Maintain discipline regarding timekeeping and leave management.Conduct internal meetings and performance reviews, ensuring effective communication.Keep Sales Manager informed of any emerging issues.Controlling Internal Business Systems:Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.Ensure adherence to established processes and procedures, identifying and addressing performance constraints.Coordinate with other departments to align internal sales operations with organizational needs.Manage order books, production planning, stock control, and credit management.Assist Logistics Manager with transport planning and execution.Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).Technical Knowledge:Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.Manage complaint procedures effectively.Understanding Market and Products:Understand the company’s relevance strategy, target markets, and customer needs.Monitor interactions with customers to enhance their experience and address issues promptly.Stay informed about market trends and communicate findings to the Sales Manager.Providing High-Level Service:Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.People Development:Apply key group concepts and support team members in their application.Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.Requirements:Matric certificate (with strong mathematical skills)Relevant tertiary qualification will be beneficialProficiency in MS Office (Word & Excel); familiarity with ERP systems preferredBilingual proficiencyOrganized, detail-oriented, and able to work within defined parametersCalm, consistent, and capable of working under pressureStrong leadership skills with the ability to guide and motivate a teamQuick-thinking and adept at handling customer inquiries and complaintsPrevious experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products managementOwn vehicle

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Business unit, Department, ReportingDivision:OperationsDepartment:Business PerformanceReporting:Chief: OperationsCore DescriptionTo provide leadership and strategic direction for the Business performance, enablement and commercial capabilities, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.Key Deliverables / Primary FunctionsStrategic Direction:Co:create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.Lead and Participate in XaaS Transformation: Provide thought leadership and demonstrate buy:in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chain. Service Delivery Excellence: Oversee the delivery of XaaS solutions, ensuring high:quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations. Infrastructure Management: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings. Process and Capacity Optimisation: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.Customer Support: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BUs across the full value chain to ensure a seamless and efficient customer experience.Vendor and Partner Management: Manage relationships with vendors and partners, critical to the delivery of value:adding and reliable services and products to clients ensuring customer loyalty and business growth.Client Engagement: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs. Incident and Problem Management : Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions. Compliance and Security: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations. Operational Excellence: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products. Talent Development: Core Functional Skills and CapabilitiesClient Success ManagementClient Service OperationsService Tra

Business unit, Department, ReportingDivision:OperationsDepartment:Managed Services: Cloud (IaaS)Reporting:Chief: OperationsCore DescriptionTo provide leadership and strategic direction for the Managed Services capabilities focussing on Cloud (IaaS), as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.Key Deliverables / Primary FunctionsStrategic Direction:Co:create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.Lead and Participate in XaaS Transformation: Provide thought leadership and demonstrate buy:in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chain.Service Delivery Excellence: Oversee the delivery of XaaS solutions, ensuring high:quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations. Infrastructure Management: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings.Process and Capacity Optimisation: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.Customer Support: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BUs across the full value chain to ensure a seamless and efficient customer experience.Vendor and Partner Management: Manage relationships with vendors and partners, critical to the delivery of value:adding and reliable services and products to clients ensuring customer loyalty and business growth.Client Engagement: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.Incident and Problem Management : Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions. Compliance and Security: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations. Operational Excellence: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.Talent Development: Develop and implement strategies for attracting, retaining, and developing top talent within the Solutions division. Foster a culture of collaboration,

Career StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.Job Responsibilities:Adhere to the daily schedule to ensure that targets are met by following the work plan.:Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.:Escalate all unresolved queries to management by logging the case on the system.:Answer 90 of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.:Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.:Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.:Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.:Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Understand the nature of the clients query by reiterating the key points raised by the client.:Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.Essential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificatePreferred CertificationsCall Centre and Post Matric will be added advantageMinimum Experience LevelMinimum experience of 6 : 12 months in call centre environment.Technical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Administrative procedures and systems:Relevant regulatory knowledge:Relevant software and systems knowledge:Business writing skills:Banking knowledge:Banking procedures:Cluster Specific Operational Knowledge:Business principles:Business terms and definitions:Governance, Risk and ControlsBehavioural Competenciesstylemargin:top:0.0;margin:bottom:0.0::Building Customer Loyalty:Communication:Technical/Professional Knowledge and Skills:Managing Work:Adaptability:Quality Orientation::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

Job Requisition DetailsREQ129931Location: Sandton, JohannesburgClosing Date: 10 April 2024Talent Acquisition: Bongiwe MchunuJob FamilySales and ServiceCareer StreamSalesLeadership PipelineManage Others (MO)Job PurposeThe purpose of theHead Treasury Management in the Mid Corporate segment is to provide strategic leadership and oversight for the transactional banking functions within the mid:sized corporate banking division of a financial institution, whilst leading the design of this specialist skill in the context of offering overall treasury management solutions to the Mid Corporate client archetype.Job Responsibilities:Lead the development and implementation of a strategic plan for transactional banking solutions in the mid corporate market segment. This would involve identifying market opportunities, assessing competition, and defining the overall direction for the business.:Overseeing the development of new transactional banking products and services tailored to the needs of mid corporate clients. This includes conducting market research, analyzing customer requirements, and leading product teams to ensure timely delivery of quality offerings.:Building and managing relationships with mid corporate clients, understanding their banking needs, and providing customized solutions to meet their requirements. This involves regular client engagement, identifying cross:selling opportunities, and ensuring customer satisfaction.:Tracking the performance of transactional banking solutions in the mid corporate market, analyzing key metrics, and preparing regular reports. This includes monitoring revenue growth, market share, customer retention, and profitability.:Leading a team of professionals responsible for transactional banking solutions. This includes hiring and training staff, providing performance feedback, setting goals, and promoting a culture of collaboration and innovation.:Ensuring compliance with regulatory requirements, industry standards, and internal policies. This involves assessing and mitigating risks associated with transactional banking activities, implementing effective controls, and staying updated on relevant regulations.:Staying informed about market trends, competitive landscape, and emerging technologies in the transactional banking space.:Continuously lead the exploration of opportunities for innovation, implementing new technologies, and enhancing processes to stay ahead in the market.:A primary goal is to drive revenue growth within the mid corporate segment by increasing transactional banking:related income. This may involve identifying cross:selling opportunities, optimizing fee structures, and expanding the client base.Competencies and Skills:Aligning and Executing Sales Strategy:Customer Focus:Decision Making:Driving for Results:High Impact CommunicationEssential Certification:FAIS KIEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior Certificate:Advanced Diplomas/National 1st DegreesPreferred Qualification:Bachelors degree in Finance, Economics, or related fieldMinimum Experience Level:7 : 10 years Banking with a focus on Large Commercial or Mid:Corporate ClientsTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Capacity planning:Change management:Client service management:Communication Strategies:Diversity management:Employee training/development:Financial Accounting Principles:Organisational behaviour theory:Talent management:Business writing skillsBehavioural Competenciesstylemargin:top:0.0;margin:bottom:0.0::Customer Focus:Operational Decision Making:Entrepreneurship:Inspiring Excellence:Building Organizational Talent:Business Savvy:Driving Execution:Strategic Influence:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Business unit, Department, ReportingDivision:OperationsDepartment:Managed Services: SecurityReporting:Chief: OperationsCore DescriptionTo provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.Key Deliverables / Primary FunctionsStrategic Direction:Co:create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.Lead and Participate in XaaS Transformation: Provide thought leadership and demonstrate buy:in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chainService Delivery Excellence: Oversee the delivery of XaaS solutions, ensuring high:quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations. Infrastructure Management: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings. Process and Capacity Optimisation: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.Customer Support: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BUs across the full value chain to ensure a seamless and efficient customer experience.Vendor and Partner Management: Manage relationships with vendors and partners, critical to the delivery of value:adding and reliable services and products to clients ensuring customer loyalty and business growth.Client Engagement: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.Incident and Problem Management : Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions. Compliance and Security: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations. Operational Excellence: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.Talent Development: Develop and implement strategies for attracting, retaining, and developing top talent within the Solutions division. Foster a culture of collabor

Job Requisition Details REQ133239Locations: Johannesburg, Gauteng/ Durban, KZNClosing Date: 19 April 2024Talent Acquisition: Bongiwe MchunuJob FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeWe are looking for a Client Service Specialist to provide client service support by managing / logging queries and Complaints received via the Client Complaint Helpline or various other communication channels. In this role you will be required to acknowledge, investigate, mediate, and interact with support departments to resolve client FCR:1 Complaints and queries. This role provides you with an opportunity to restore customer's / stakeholder's faith in Nedbank and change the disconnected client's perception of Nedbank.Job Responsibilities:Capture, acknowledge, investigate, and resolve all complaints, queries and compliments received from clients, via the various communication channels the bank uses, i.e. telephonic, email, post and digital.:Monitoring and tracking CRM / D365 cases logged when received.:Ensure that all complaints are correctly recorded on the Client Complaint Tracker.:Provide First Call resolution where possible.:Compile daily reports and log incidents using incident tracker.:Generating data voice by using CMS tool.:Extracting information client's information to determine number of cancellations for the current month, using Management and Information System.:Generating statistical information and productivity reports for daily workload by using tracker.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Monitor and change skills as per the business needs on Customer Management Service tool (AVAYA).:Ensure availability and adherence to schedule enable call taking.:Ensure effective feedback is communicated to the stakeholders all the time using e:mails or telephone calls.:Provide the necessary education to the branch staff if need arises by coaching and mentoring.:Receive and analyse stakeholders' queries via e:mails, telephone and customer service desk.:Analyse and detect the source of the query and decide the appropriate action to be taken to resolve.:Ensure that the Service Level Agreement is met and kept at a higher standard always.:Participate and support corporate social responsibility initiatives for the achievement of key business strategies.:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessions.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Type of Exposure:Interacting with customers; resolving queries and FCR:1 Complaints and managing customer expectations:Communicating internally and external:Comparing two or more sets of information.:Interacting with internal and external clients:Knowledge of processes and adherence:Working in a fast:paced and changing environment:Working in a team:Working with spreadsheetsTechnical Tools :Global / Foreign B/ Platform Transactional E:mail:Compliance Cheque Account CCT:Microsoft Office Products:Intranet Home Loans Products Knowledge:Electronic Banking Credit NTE knowledge:Product Knowledge:Eclipse:Staff Portal:CRM:D365 systemsEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificateMinimum Experience Level:Minimum 2 :3 years Banking and Customer service experience:Branch or NCC experience a prerequisite:Working knowledge of Nedbank Retail products and processesTechnical / Professional Knowledgestylemargin:top:0.

Our Commercial Vehicle dealership client in Germiston currently holds a vacancy for a Service Manager.The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.Duties and Responsibilities:Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.People Management.Supervision of staff, management of performance, discipline and other staff management related functions.Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.Ability to ensure excellence in customer service.Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.Ability to maintain service core process.Custodian of the Service department.Cross functional team player.Ensure adherence to the Franchise Agreement.To adhere to workshop policies and procedures.To adhere to FIC and FAIMS policies.To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.Adhering to Occupational and Safety regulations.Minimum Requirements:Qualifications and Experience:MatricQualified Diesel TechnicianRelevant post matric qualification in Management will be an advantageA minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.Other:Valid, unendorsed driver’s license and the ability to competently and legitimately drive.Fully computer literateAn effective understanding of financial principles, including budgeting and forecasting.An effective understanding of relevant technology and systems.An effective understanding of the Environmental and Occupational Health & Safety Acts.Skills:Have sound communication skills in English and language commonly spoken in the area (speak & write).Interpersonal competence; effective at working with people and building relationships.Technical, mechanical insight and experience.Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.Good financial acumen.Systems oriented.People management competence, including performance management and employee development & motivation.Problem solving and motor vehicle fault finding skills.Delivering results and meeting customer expectations.Coping with pressureA team playerMotivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.Valuing DiversityConflict resolutionPersonal Attributes:CommittedInitiativeSelf-managed and resilientAdaptabilitySomeone who values and builds relationships.Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

Our well known automotive dealer client based in Sandton, Gauteng currently holds a vacancy for a Technically Astute Male Service Advisor.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.Specific Role Responsibilities:The responsibilities of a Service Advisor include the following tasks:Receive customers in a professional and friendly manner in order to ensure they feel valued.Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.Maximize customer awareness of all products and services available.Create collaborative internal and external partnerships in order to expedite service delivery.Schedule appointments, answer phones, and handle queries.Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.Maintain customer database with contact details and information.Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.Ensure customer complaints are effectively managed via relevant CRM system/s.Maintain and further develop own personal knowledge base in order to remain current and relevant.Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.Attend all relevant OEM training courses, and any other developmental training opportunities allocated.Perform other duties as requested.Minimum Qualifications and Experience needed:Must have at least 3 years’experienceValid, unendorsed driver’s license and the ability to competently and legitimately drive.Computer literateKnowledge of dealership policies and procedures is essential.Knowledge of competitive motor industry.Must have MatricKnowledge of relevant operating systems would be an advantage.Skills and Personal Attributes:Highly self-motivated, energetic and able to maintain a positive outlook.EthicalNeed to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.A team playerReliableResults driven and customer orientated