Overview of salaries statistics of the profession "IT Project Manager Jobs in Cape Town"

Do you have the commercial experience in developing, planning and implementing strategies to promote growth, coupled with the finance costing expertise working in a manufacturing environment?Our International client requires your senior experience with activity based costing, leveraging costing, integrating product pricing, accounting, and commercial functions interacting with clients entities in 16 countries.Requirements:Matric, Degree in Finance, Accounting, Business Administration, or related fieldStrong management accountant skills, with a minimum of 5 years’ experience in a senior accounting role for a manufacturing business, including prior experience in activity-based costingExcellent project management skills & experience managing complex projectsAdvanced proficiency in Microsoft Excel and financial modellingProven experience in tender management and preparation, demonstrating great attention to detail and accuracy in all tasks and deliverablesGood practical business and financial decision-making skillsAbility to multitask and prioritise tasks effectively in a fast-paced, dynamic environmentIT proficiency in Microsoft Teams, Outlook, and PowerPointWillingness to develop a deep understanding of our product offeringExcellent organisational skills to meet goals and set priorities, including the ability to work under pressure and in new environmentsAbility to deal with operations across the globe in different languages with different cultures and time zonesStrong communication and interpersonal skills, with the ability to collaborate cross-functionally and lead a small teamDuties and Responsibilities:Team Management: Lead and manage and provide guidance for a team of two to ensure objectives are met effectively.Tender Management: Demonstrate meticulous attention to detail in coordinating and completing global tenders for apparel retailers.Cost Management:Ensure the upkeep of essential input cost metrics across all production facilities.Validate adherence to Group frameworks for overhead cost allocation across all global operations.Update raw material costs, labour, and overhead recovery rates annually based on approved expense budgets and capacity plans for all production facilities.Quarterly review of performance against the recovery rates, based on actual quarter-end results, to evaluate the necessity for recovery rate adjustments.Oversee the preparation of quarterly cost driver schedules, encompassing both macro and local economic impacts, to be presented for:Incorporation into all bi-annual and annual contract price adjustments.Consideration by senior management in Group forecasting.Project Management:Manage RFID and Variable Data programme roll-outs, ensuring successful implementation and timely delivery.Manage the development and deployment of new costing modules across the group.Financial Analysis:Ensure tender award pricing is adhered to in respective supply regions, with any deviations falling within specified mandates.Estimate Forward Exchange Contract requirements for RFID inlay purchases on a quarterly basis.

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients’ business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless integration of our services into our client’s operations, you will assist to enhance their technological capabilities, security, and overall business performance.Key Responsibilities:Client Relationship Management: Cultivate and sustain strong client relationships from onboarding to offboarding, serving as their primary contact and fostering continued business.Account Management: Manage client accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating account renewals and updates using our Account Management Life Cycle.Project Management: Administer project-related tasks, managing client issues, escalations and ensuring project completion internally.Issue Resolution: Facilitate the swift resolution of escalations or complaints, minimizing disruptions to client operations by collaborating closely with the technical team.Service Satisfaction and Retention: Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities for service delivery improvement.Service Trend Analysis: Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and failures, providing insights for effective service delivery.Client Advocacy: Advocate for client needs within the company, addressing feedback and collaborating with internal teams to improve service delivery.Technology Advisory: Monitor and evaluate the performance of implemented solutions and services; collaborate with the Technical Team to advise clients on roadmaps for suitable IT solutions, ensuring they align with client goals and industry standards.Administration and Reporting: Manage all client account activity in the Professional Services Automation (PSA) system to maintain up to date records of client interactions and services that will inform decision making.Customer Training and Education: Provide ongoing training and education on our services and emerging technologies to empower clients to optimally use our products and services.Collaboration with Sales and Marketing: Work with the sales and marketing team to identify opportunities for upselling and cross-selling, ensuring clients are informed about our full range of services.Continuous Improvement: Continuously seek feedback from clients and internal stakeholders to identify areas of improvement to refine services and enhance the overall client experience.Requirements:Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment.Strong technical background and aptitude with a solid understanding of IT support, cybersecurity, and cloud services, particularly within the Microsoft ecosystem.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Strategic thinker with the ability to translate business needs into technical solutions and retention strategies.Strong time management skills with the ability to work independently as well as function well in a team environment.Results oriented person with the ability to focus on achieving measurable outcomes and delivering value to clients.Ability to take ownership and accountability of client accounts, ensuring that commitments are met, deadlines are adhered to and expectations are met.Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention.Commitment to our purpose of strengthening human connections and making a positive impact in people’s lives.Benefits:At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:Above average annual leave.Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.Regular compensation reviews – we reward great work!We encourage growth and learning to ensure personal & professional development through upskilling & certifications.On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth!

The Site Reliability Engineering (SRE) Manager, is responsible for building and leading the Site Reliability Engineering team for the telescope.This role will use Site Reliability Engineering and other leading principles to support the planning, monitoring, and controlling of the day-to-day operations and delivery aspects of the global IT and Networks of the Observatory, with a particular focus on the systems in South Africa.The construction of the software and computing systems adheres to large-scale agile principles, using a tailored version of the Scaled Agile Framework (SAFe); this role will be a key stakeholder within this framework as it evolves from construction to operations.This role is also an active participant in implementing all aspects of Site Reliability Engineeringacross the Global Observatory, including technical vision, observability, automation strategy, solution delivery, and platform incident and problem management.This is a leadership role with both technical and people leadership responsibilities. As such, this role participates in short and long-term system and capability planning, teams and organizational planning.This position reports directly to the Head of Computing and Software.Key Responsibilities:Build, lead and manage the SRE and IT Telescope Operations Team.Operations and Service management – Work with stakeholders within the organisation to develop and detail Computing and Software operations and service framework, processes and tools required to operate the telescope as intended.Service delivery and support – Continuously assess and recommend improvements to our platform and processes to enhance the effectiveness of our services.Infrastructure, network and platform management.Support telescope construction and deployment.Key Requirements:Qualification:BTech / Degree / Masters / PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fieldsExperience:BTech in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 13 years relevant working experience; or Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with9 years relevant working experience; or Master’s Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 7 years relevant working experience; or PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 5 years relevant working experience.Computer and network infrastructure implementationIT service, operations and management, including significant responsibility over Service Level AgreementsIT Infrastructure or software Team leadershipIT Architecture and GovernanceProject managementIT systems engineering, application support, and user managementIT governance and securityData governance and securityIT availability, resilience and redundancySystems analysis, design and engineeringExperience in supporting distributed software systems in a production environment such as Cloud and/or Data CentresProcurement and IT asset managementKnowledge:Track record of building and managing high-performance teams in a Software, IT or Technology related industry or organisation.Experience in asset lifecycle management and software asset management.Experience in managing resources and prioritisation.Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL and Change Management.Experience of Lean Agile project management.Experience of working in a globally diverse team.Programming/scripting experience and capability across multiple platforms.Skills, Competencies and Knowledge:Essential:Experience working with Linux and within the Open Source Software EcosystemExperience with DevOps tools, processes and culture.Experience and/or certification and knowledge in SRE, ITIL or related IT Management processes.Experience supporting and maintaining large-scale High-Performance Computing (HPC) and storage systems.Advanced experience with programming and/or scripting languages such as Python.Desirable:Certification in Project managementExperience in agile project management e.g. SAFe, Scrum.Demonstrate interest in astronomy and understanding of the challenges of controlling telescopes.Strong Leadership QualityStrategic thinkerProblem solving skillsPlanning and Time ManagementTeam building and collaborationResource ManagementPlanning and DesignCommunication and Interpersonal skillsSkills:Teamwork and Collaboration: Cooperates with others to achieve organisational objectives and may share team resources in order to do this. Collaborates with other teams as well as industry colleagues.Influence and Communication: Identifies critical stakeholders and influences them via an influential third party, for example through an established network, to gain support for sometimes contentious proposals/ideas.Resource Management/Leadership: Provides leadership that fosters an environment that encourages new ideas and provides support for the development of emerging skills. Creates trust by displaying consistency, understanding, integrity and patience. Plans, seeks, allocates and monitors resources to achieve outcomes.Judgement and Problem Solving: Anticipates and manages problems in ambiguous situations.Develops and selects an appropriate course of action and provides for contingencies. Evaluates, interprets and integrates complex bodies of information and draws logical conclusions, synthesises proposals and defends options with reasoned arguments.Independence: Assesses the risk and opportunity of identified strategies, options and actions.Overcomes problems and setbacks in achieving goals. Invariably includes consideration of value-added future impact on the bottom line when determining the optimal and efficient use of resources.Adaptability: Demonstrates flexibility in thinking and adapts to and manages the increasing rate of organisational change by adjusting strategies, goals and priorities.