Overview of salaries statistics of the profession "Relationship Manager Jobs in Cape Town"

DESCRIPTIONAmazon is seeking a New Accounts Manager who is self-motivated, results-driven and capable of working in a dynamic fast paced 360 sales cycle environment.Your role will be focused on contributing to new business acquisition through lead generation, phone/email-based business evaluation and supporting the business launch of Amazon partners.You will also build relationship with partners continuously – supporting their business and helping them grow their business. In addition to account management, you will be responsible for incorporating feedback from the partners into new opportunities to improve Amazon’s products, services, processes, systems and tools.Key job responsibilities• Build your own pipeline of opportunities, identifying high sales potential Selling Partners • Adept at building relationships with Director level key decision makers, developing a clear understanding of our Selling Partners and their needs, articulating compelling rationale for why Partners should launch on Amazon• Understand and utilize CRM tools such as Salesforce to track pertinent account information and sales progress as well as forecast and prioritize to meet or exceed quarterly enrolment targets• Comfortable at manage numerous business opportunities concurrentlyWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- BA/BS degree or equivalent experience- Experience in prospecting, qualifying, and being the first point of contact with prospect Amazon Partners- Experience with sales and stakeholder’s managementPREFERRED QUALIFICATIONS- Analytical and strategic skills including advanced Microsoft Excel- Experience and track record of exceeding sales goals- Experience with pipeline management skills to include utilization of Salesforce or other CRM toolsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients’ business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless integration of our services into our client’s operations, you will assist to enhance their technological capabilities, security, and overall business performance.Key Responsibilities:Client Relationship Management: Cultivate and sustain strong client relationships from onboarding to offboarding, serving as their primary contact and fostering continued business.Account Management: Manage client accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating account renewals and updates using our Account Management Life Cycle.Project Management: Administer project-related tasks, managing client issues, escalations and ensuring project completion internally.Issue Resolution: Facilitate the swift resolution of escalations or complaints, minimizing disruptions to client operations by collaborating closely with the technical team.Service Satisfaction and Retention: Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities for service delivery improvement.Service Trend Analysis: Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and failures, providing insights for effective service delivery.Client Advocacy: Advocate for client needs within the company, addressing feedback and collaborating with internal teams to improve service delivery.Technology Advisory: Monitor and evaluate the performance of implemented solutions and services; collaborate with the Technical Team to advise clients on roadmaps for suitable IT solutions, ensuring they align with client goals and industry standards.Administration and Reporting: Manage all client account activity in the Professional Services Automation (PSA) system to maintain up to date records of client interactions and services that will inform decision making.Customer Training and Education: Provide ongoing training and education on our services and emerging technologies to empower clients to optimally use our products and services.Collaboration with Sales and Marketing: Work with the sales and marketing team to identify opportunities for upselling and cross-selling, ensuring clients are informed about our full range of services.Continuous Improvement: Continuously seek feedback from clients and internal stakeholders to identify areas of improvement to refine services and enhance the overall client experience.Requirements:Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment.Strong technical background and aptitude with a solid understanding of IT support, cybersecurity, and cloud services, particularly within the Microsoft ecosystem.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Strategic thinker with the ability to translate business needs into technical solutions and retention strategies.Strong time management skills with the ability to work independently as well as function well in a team environment.Results oriented person with the ability to focus on achieving measurable outcomes and delivering value to clients.Ability to take ownership and accountability of client accounts, ensuring that commitments are met, deadlines are adhered to and expectations are met.Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention.Commitment to our purpose of strengthening human connections and making a positive impact in people’s lives.Benefits:At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:Above average annual leave.Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.Regular compensation reviews – we reward great work!We encourage growth and learning to ensure personal & professional development through upskilling & certifications.On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth!