Overview of salaries statistics of the profession "Customer Service Administrator Jobs in Cape Town"

DESCRIPTIONAre you interested in joining a rapidly growing team who are actively engaged in bolstering the AWS Marketplace Seller experience and innovating at the cutting-edge of software technology? Are you ready for an opportunity to unleash your creativity, engage in challenging problem-solving and drive change? Come join the AWS Marketplace Team as we reshape the way enterprise software is bought and sold!AWS Marketplace enables Sellers to market their software to Amazon Web Service customers while enabling Buyers to discover, purchase and consume software. This rapidly growing business within Amazon Web Services offers a creative and entrepreneurial work environment. At AWS, every employee is viewed as a business owner who is individually responsible for pointing out problems and leading improvements when opportunities arise to innovate and drive solutions that delight our customers.We are looking for a customer-centric Support Engineer to join the AWS Marketplace Managed Catalog Operations (MCO) team. The MCO team owns operational interaction with 3rd party software providers and is responsible for building and owning relationships with sellers, providers, peer teams and Amazon stakeholders. We manage the content acquisition from providers and drive end-to-end management of content ingestion within Amazon systems including product ingestion, onboarding, coordinating, troubleshooting, technical support and quality.Key job responsibilitiesAs a Support engineer on our team, you’ll be responsible for product ingestion, seller onboarding, coordinating, troubleshooting, and providing quality technical support to Sellers and teams across AWS Marketplace. You will dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers and share best practices. Support Engineers on our team consistently strive to improve seller experience by delivering quality technical support and driving process improvement. You will build collaborative relationship with sellers, engineering, program and product managers to support new product feature launches, new projects and events like Re: Invent. You will use raw data to create compelling and actionable insights to improve our operations and quality of service to our customer.About the teamWork/Life BalanceOur team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster. Our team is based in Cape Town, Herndon and Seattle; this structure allows us to accommodate different times zones and not work after-hours. We provide scheduling flexibility within core business hours with the opportunity to work remotely.Mentorship & Career GrowthWe are committed to supporting new team members by promoting a culture of belonging and caring for one another. We focus on knowledge sharing, exposure to diverse experiences and mentorship to accelerate and support career development of our support engineers.On-Call ResponsibilityWe have a shift rotation between Seattle, Herndon and Cape Town. On-call is responsible for 12 hour rotation from Monday to Sunday during daylight hours. We rotate our on-call responsibilities within the team which means you will be on-call at least once a quarter.Inclusive Team CultureWorking with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting. Collaborating with others in the organization is key to our long term success and is what helps frame our inclusive culture.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- Bachelors in Computer Science, Information Systems, Engineering or equivalent work experience- 2+ years of experience in a technical and hands-on customer-facing role (E.g. Support Engineer, Technical Account Manager or Network Administrator)- Experience with Linux or Windows system administration- Experience with networking, virtualization and Cloud Computing conceptsPREFERRED QUALIFICATIONS- Experience analyzing complex data, identifying problems and implementing solutions- Working knowledge of AWS products and technologies (EC2, S3, Lambda, Docker, etc.)- Demonstrated time-management proficiency for dynamic prioritization and decision-making to deliver results in a fast-paced, data driven environment.- Effective written and verbal communication for explaining complex concepts to technical and non-technical audiences.- Working knowledge of shell/bash/Python- One or more cloud certification(s) (AWS or Linux)Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONThe Customer Service (Customer Experience and Operations) Country Lead - South Africa. South Africa (ZA) is responsible for the strategic and operational direction, network set up, program management, coordination, quality, productivity and delivery of an exceptional CS for ZA customers. This position will drive operational excellence and best practice adoption, and partner with internal Amazon teams to positively impact customer experience. This role requires a candidate with the ability to drive process improvements, provide deeper insight into the voice of the customer, associate performance, operational efficiency while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. The successful candidate will draw from previous work experience in CS management, international vendor management, and corporate representation.Key job responsibilities• Program and operational leadership to build a highly successful Amazon ZACS team.• Full budget responsibility for ZACS, including single threaded ownership for strategic and financial OP1/OP2 planning and financial results.• Participate in business leadership meetings and act as the voice of the customer; developing and driving strategies and programs which drive a best-in-class CS and customer experience, while contributing to profitability of the organization.• Define and recommend the network strategy for Amazon’s ZACS operations. Identify and evaluate new sourcing opportunities.• Effectively partner and build productive working relationships with peers, leadership, and other departments.• Executive business summaries and presentations, and writing high quality narrative documents for senior leadership.• Detailed reporting and metrics preparation for business reviews.• Act as the advocate and voice of the customer to drive cross functional customer experience improvements.• Management and development of direct team members.• Leverage program management skills to deploy new operations and/or services within the ZACS network.• Assess and prioritize program needs based on rapidly changing business requirements• Executive business summaries and presentations.• Cascade goals across internal and vendor organizations and monitor goal progress.• Identify and eliminate root cause barriers to accuracy, productivity, and quality.• Daily and weekly operations management.• Ensure that the internal and vendor CS controlling/forecasting processes are highly customer focused, operationally effective and cost efficient.• Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.• Embrace and embed Amazon’s leadership and CS tenets within the ZACS network.• Share operational and quality best practices across the Amazon CS global network.• 10% international travel.Basic qualifications• Bachelor’s degree or equivalent.• Minimum 5-7 years’ experience in operations or program management, inhouse and outsource vendor management, or related field with CS background desired.• Demonstrated success in leadership and executive presentation skills.• Experience in highly diverse, international and matrix organizations.• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.• Strong business analytics skills. Competent managing, delivering and analyzing disparate metrics across operations, finance and customer experience.• Expert skills in Microsoft Excel and Word.• Experience in creating/building new sites/businesses.• Fluent in English, additional languages preferable.Preferred qualificationsExperience implementing repeatable processes and driving automation or standardizationWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 8+ years of delivering cross functional projects experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardizationAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Are you a dynamic Sales Administrator who can manage in a pressurised environment? As a Sales Administrator, you will play a crucial role in supporting their sales team and ensuring smooth operations within the business based in Montagu Gardens.Your responsibilities will include managing customer inquiries, processing orders, coordinating deliveries, and providing exceptional customer service.Working Hours: 07.30 – 17.00 Monday to Friday.Requirements:Matric and minimum three years admin, data order processing experienceAbility to liaise confidently with clients telephonically in a fast-paced environmentExcellent attention to detailAbility to build solid client relationshipsComputer literateHours: 07:30 – 17:00Duties and Responsibilities:Reporting to the Branch ManagerAssisting customers with orders inbound and outboundInvoicing of orders and sending for paymentReceiving and actioning orders via emailProcessing customer orders and back orders dailyIncreasing customer spend by discussing specials and promoting new product linesLiaising with internal departments with queries on ordersInforming customers if they have ordered out of stock items by offering alternativesKeeping customers updated if they are waiting for arrival of stock itemsAssisting with client enquiries or complaintsAssisting with any additional projects or requirements within the department