Overview of salaries statistics in the category "IT in Cape Town"

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace team is looking for a Support Engineer to join our fast-paced Vendor Finance Success team. The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.The Support Engineer role will own and execute the revenue recognition processes for the Marketplace Private Offers program. The role requires someone who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. You will drive operational improvements to add value, eliminate waste, and improve the CX. There is opportunity to drive change and improvement, and to join a growing team. You will interact with external customers to resolves escalated issues, take on a high level of ownership, and a drive to improve current processes.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Raceand Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Key job responsibilities- Perform the operations to drive business performance, meeting quality and service level goals.- Perform the seller and customer escalation and support process.- Perform quality control functions to ensure high quality output.- Collaborate with multiple stakeholder to maintain successful operations.- Manage internal and external Accounts Receivable inquiries.- Manage and research invoice discrepancies.- Maintain Customer relationships by responding timely and accurately to both internal and external questions and requests for information.- Create and implement standard operating procedures and process workflows.- Timely publish report via weekly metrics and provide status updates on projects- Participate in operational excellence activitiesWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- Bachelor's degree- 2+ year of program or operations experience, preferably within sales or technical organizationsPREFERRED QUALIFICATIONS- Experience troubleshooting and debugging technical systems- Experience working with Accounts Receivables and Collections teams.- Experience with Financial and Revenue Recognition processes.- Experience building new programs and initiatives.- Experience working with Product Management and - Engineering teams to deliver new technical features of a Product.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace is looking for a Support Engineer to join our fast-paced Private Offer Success Team (POST). The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers. The Support Engineer role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace’s strategic Private Offers program. This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolve escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.Life/work balance Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work remotely some days. Work hours are flexible and typically self-defined.Mentorship and Career Growth One of the keys to AWS’s success is its top-tier product management culture. You will have the opportunity to work with multiple AWS business lines that can help you accelerate your career and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).Inclusive and Diverse Culture Working with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting. Partnering with others in the organization is key to our long-term success and is what helps frame our inclusive culture.Key job responsibilities- Perform the seller and customer escalation and support process.- Build or contribute to the creation of new processes.- Build and maintain program-related content and collateral.- Perform quality control functions to ensure high quality output.- Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.A day in the lifeWe are looking for a customer-centric contributor who enjoys building new processes and improving existing ones. The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives. Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experienceAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- Bachelor's degree or equivalent work experience.- 2+ years of program or operations experience, preferably within sales, business development, or technical organizations.- 2+ years of experience providing customer support and troubleshooting technical issues.PREFERRED QUALIFICATIONS- Experience building new programs and initiatives for scale.- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.- Experience with Lean/Six Sigma methodologyAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONThe Data Centre DCEO Facility Manager, with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Responsibilities: · Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures. · Has primary responsibility for availability zone of Data Centers (2-4 locations) · Participates in strategic planning projects. · Conducts financial analysis and contributes to financial decisions. · Typically manages 5 or more direct reports. · Negotiates and rolls out contracts and space. · May oversee the build out of Facility-specific infrastructure in existing locations. · Participates in recruiting efforts. Continually raises the bar. · Is active in the training and/or development of others. · Executes vision and goals for the team or department. · Will conduct Project Management for multiple sites · May participate in training of staff. · Draws from a deep group or department level understanding to make business decisions. · Uses business knowledge to set priorities and develop project plans. · Has a deep understanding of best practices in their area of expertise and ensures their application. · Strong verbal and written communication skills. · Strong attention to detail and organizational skills. · Able to prioritize in complex, fast-paced environment. · Creates work plans and monitors accomplishments. · Will contribute to the development of the project plan for the business group. · Effectively sets priorities to meet goals on budget and on time. · Demonstrates strong people/program management skills. · Is resourceful, maintains effective pace and gets things done. · May manage individuals and/or other managers in remote locations. · Insists on the highest standards from self and others. Drives accountability for results. · Keeps others informed of information that contributes to the performance of the team, department or company. · Engenders trust and respect in all working relationships. · Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. · Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency. · Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc. · May assist in the design and build out of new facilities. · May assist in projects to increase current facility efficiency. · Responsible for asset and inventory management. · Assist in recruiting efforts · Deliver quality service and ensure all customer demands are met Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and broader based Black Economic Empowerment and the further diversification of ideas. The relevant laws and principles associated with Employment Equity and Black Economic Empowerment will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS · An engineering degree or equivalent in an Electrical or Mechanical discipline. · 5+ years of relevant engineering experience managing large scale services · At least 3 years building strong, successful technical teams in a similar culture · High degree of organization and detail-orientation · Excellent written and verbal communications skills · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractions PREFERRED QUALIFICATIONS· An engineering degree or equivalent in an Electrical or Mechanical discipline. · 5+ years of relevant engineering experience managing large scale services · At least 3 years building strong, successful technical teams in a similar culture · High degree of organization and detail-orientation · Excellent written and verbal communications skills · Proven track record of success in delivering complex projects · Prior ownership of the operation of a mission-critical team and/or product · Ability to consistently deliver results despite competing priorities and distractionsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

The Technical Specialist role is to provide support, and perform maintenance within the client organizations computing environment utilizing Endpoint Management technologies. The Technical Specialist will also manage, provide support on and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.The Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.Duties and Responsibilities:Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform.Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.The position responsibility requires independent analyses, communication and problem solving.Work is performed with little supervision and requires initiative and judgement.To Progress/close incidents to satisfactory conclusion on the incident system.Works with vendor support contacts to resolve technical problems.To provide a mentor and training role to co-workers.Other Duties as required.Requirements:4-5 years’ experience with Windows 11, Windows 10, Windows 7/8 and MS Office 2016-2021.Experience supporting MacOS.Experience with N-Able products including N-Central, Cove Data Protection and Mail Assure.Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.

About our Client:Our Client is at the forefront of developing technology that allows businesses to accept transactions seamlessly across different channels. Their goal is to empower customers to build successful and sustainable businesses by enabling them to choose the right transactional channels for their specific market needs.Package:R40 000 – R50 000 per month;Remote work;Equipment management subsidy;Employee wellness offerings.The role you will play:Step into the dynamic realm of financial technology with our client – THE trailblazer in the industry since 1998. As a Key Account Manager, you will drive growth in their POS Terminal Business through new opportunities and strategies.RequirementsDegree in Business, Marketing, Finance, or related;5-10 years of strong selling experience, via cold calling, working through existing lead list and building on this with your own existing networkInternational travel (Mainly Cape Town, South Africa);At least 5+ years of experience in a similar position;At least 5+ years’ experience of IT products in the payment landscape;Fluent English, both orally and written. Knowledge of an African dialect will be considered an advantage;Dealing with Customers and Partners at C-Level;Dealing with managing foreign-based Customers.;Experience in business development on an international scale;Experience in the Sales and Distribution of POS terminals;Experience in IT products in Financial Services;Target oriented;Outstanding communication and interpersonal skills;Reliable, with integrity of character and strong business acumen;Building networks and relationships with our current and new customers.Duties and Responsibilities:Retention and management of customers;Negotiate sales and contracts with customers and suppliers;Marketing and upselling to customers;Retention, management, and expansion of Platform Partners;Communication to all external company touchpoints;General marketing aimed at increasing business;Coordination with internal divisions around external communications;Managing outsourced marketing, eventing and PR;Creating collateral and other supporting materials for Customers and Partners;Managing delivery of Products and Services to Customers and Partners.

We are seeking a highly skilled and motivated End-User Support Specialist to join a team in Cape Town. As an organization committed to diversity and inclusion, they strongly encourage female applicants to apply. In this role, you will play a crucial part in managing and resolving hardware and software issues for their internal company users. Your expertise will contribute to the seamless operation of the IT environment, enabling the employees to deliver exceptional healthcare services. If you have a 3-year IT related qualification, at least 5 years of IT Support work experience, and strong foundation in Windows OS, Microsoft 365, and Azure AD, we would love to hear from you.Type: Permanent – Hybrid (3 days in Office).Salary: Up to R33 000 pm ctc.Why You’ll Love Working Here:Empowering Impact: Be part of a company that connects healthcare providers and patients, ultimately improving healthcare standards in South Africa.Supportive Environment: We believe in your success! Join a team that fosters learning and growth, with a strong emphasis on collaboration.Family Atmosphere: We value a positive and inclusive work culture where everyone feels valued and respected.About You:You’re a tech expert with a minimum of 5 years of IT experience and a 3-year IT qualification.You have a strong foundation in Windows OS, Microsoft 365, and Azure AD.You’re an expert at troubleshooting hardware, software, and network issues, keeping the team up and running smoothly.Excellent communication skills are key! You can explain complex technical issues in a clear and user-friendly way.You’re a team player with a customer-centric focus, always willing to go the extra mile to help colleagues and healthcare professionals.Bonus Points:You speak an additional language (French, German, Spanish, or Italian).You have experience with VOIP systems, firewalls, or Apple MacOS.

A diamond mining company with more than 50 years’ experience in producing gem-quality diamonds for the local and international market is seeking an IT technician to join the team.The IT Technician provides technical support to a company’s computer systems, network, and users. They diagnose and troubleshoot hardware and software problems, install and configure equipment, and ensure the smooth operation of the IT infrastructure.Duties and Responsibilities:Install and configure computer hardware and peripherals (monitors, keyboards, printers, etc.)Troubleshoot and resolve computer software and hardware issuesPerform routine maintenance on computer systems and networksInstall and configure software programsSet up and maintain user accounts and permissionsRespond to user inquiries and requests for technical assistanceBackup and recover dataSecure and maintain the integrity of the company’s networkDocument IT procedures and solutionsStay up-to-date on the latest technology trendsMinimum Requirements:Entry level to mid-level PLC knowledge and some experienceIT skills including but not limited to:Office 365 knowledge and experienceWindows Server knowledge and experienceDesktop support knowledge and experienceMicrosoft Azure knowledge and experienceFirewalling experienceIT Security knowledgeAbility to learn and work unsupervised.Strong work ethos

A vacancy exists for an Application Support Manager within the Micro Merchant Division – IT Operations Division, in Century City, Cape Town.The Application Support Manager will be responsible for managing, growing and supporting a team of technical application support engineers. You will be responsible for engineer performance, performance reporting, measuring each engineer’s day-to-day output, analyze, and implement improvements where needed – periodically.This position requires a strong leader with the ability to engage with various stakeholders.Key Responsibilities include, but are not limited to:Identifying additional training for engineers.Interview, hire and train employees and contractors.Designing better processes, and leveraging industry standards and tools to get optimal performance from each team member.Track and report on metrics for tickets assigned to and handled by the Application Support team.Track and report on team responsiveness to automated alerting.Track and report on on-call incidents and responsiveness to these incidents.Facilitate a strong team environment; support and guide staff in goal setting, career path planning and skills developmentServe as a point of escalation for internal stakeholder incidents; ensuring the appropriate resources are engaged for timely action and proper tractionTrack progress of assigned tickets with a focus on meeting delivery deadlines and SLA’sDesign SOPs, escalation flows, documentation requirements, and training materialsImplement team rotational workload balance based on available resourcesFacilitate inter-departmental communication and team workMinimum Requirements:In order to be considered for this position, the following requirements must be met:Matric / Grade 12.Degree/diploma in Business Management / Business Sciences.2 -3 years in a similar role.Previous experience in a technical support role required – At least Tier 2.Experience in diagnostics or technical systems.Experience in ticketing tools like Jira, FreshDesk, Request Tracker, etc.Experience in modern documentation tools and methodologies such as (Confluence, Markdown, etc.)Experience in scheduling a timekeeping (OpsGenie, PagerDuty, etc.)Must have experience in leading a support team in companies that develop proprietary software, including managing bugs, enhancement requests and outages.Experience in managing B2B SLAs and associated KPIs, metrics and reporting back to the business.Technical Competencies:Understanding of project management tools and methodologies.Data analysis and interpretation skills.Understanding of technical architecture and systems design.Familiarity with Agile software development SDLC process a necessity.Behavioural Competencies:Good communication skills.Strong administrative skills.Strong business results orientation to understand business needs and deliver value and high-quality results.Strong problem-solving skills and experience performing cause and effect analysis.Strong organizational, problem-solving, and analytical skills.The ability to build collaborative relationships.Proactive, innovative, detail oriented, conflict management.

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients’ business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless integration of our services into our client’s operations, you will assist to enhance their technological capabilities, security, and overall business performance.Key Responsibilities:Client Relationship Management: Cultivate and sustain strong client relationships from onboarding to offboarding, serving as their primary contact and fostering continued business.Account Management: Manage client accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating account renewals and updates using our Account Management Life Cycle.Project Management: Administer project-related tasks, managing client issues, escalations and ensuring project completion internally.Issue Resolution: Facilitate the swift resolution of escalations or complaints, minimizing disruptions to client operations by collaborating closely with the technical team.Service Satisfaction and Retention: Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities for service delivery improvement.Service Trend Analysis: Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and failures, providing insights for effective service delivery.Client Advocacy: Advocate for client needs within the company, addressing feedback and collaborating with internal teams to improve service delivery.Technology Advisory: Monitor and evaluate the performance of implemented solutions and services; collaborate with the Technical Team to advise clients on roadmaps for suitable IT solutions, ensuring they align with client goals and industry standards.Administration and Reporting: Manage all client account activity in the Professional Services Automation (PSA) system to maintain up to date records of client interactions and services that will inform decision making.Customer Training and Education: Provide ongoing training and education on our services and emerging technologies to empower clients to optimally use our products and services.Collaboration with Sales and Marketing: Work with the sales and marketing team to identify opportunities for upselling and cross-selling, ensuring clients are informed about our full range of services.Continuous Improvement: Continuously seek feedback from clients and internal stakeholders to identify areas of improvement to refine services and enhance the overall client experience.Requirements:Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment.Strong technical background and aptitude with a solid understanding of IT support, cybersecurity, and cloud services, particularly within the Microsoft ecosystem.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Strategic thinker with the ability to translate business needs into technical solutions and retention strategies.Strong time management skills with the ability to work independently as well as function well in a team environment.Results oriented person with the ability to focus on achieving measurable outcomes and delivering value to clients.Ability to take ownership and accountability of client accounts, ensuring that commitments are met, deadlines are adhered to and expectations are met.Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention.Commitment to our purpose of strengthening human connections and making a positive impact in people’s lives.Benefits:At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:Above average annual leave.Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.Regular compensation reviews – we reward great work!We encourage growth and learning to ensure personal & professional development through upskilling & certifications.On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth!

The Site Reliability Engineering (SRE) Manager, is responsible for building and leading the Site Reliability Engineering team for the telescope.This role will use Site Reliability Engineering and other leading principles to support the planning, monitoring, and controlling of the day-to-day operations and delivery aspects of the global IT and Networks of the Observatory, with a particular focus on the systems in South Africa.The construction of the software and computing systems adheres to large-scale agile principles, using a tailored version of the Scaled Agile Framework (SAFe); this role will be a key stakeholder within this framework as it evolves from construction to operations.This role is also an active participant in implementing all aspects of Site Reliability Engineeringacross the Global Observatory, including technical vision, observability, automation strategy, solution delivery, and platform incident and problem management.This is a leadership role with both technical and people leadership responsibilities. As such, this role participates in short and long-term system and capability planning, teams and organizational planning.This position reports directly to the Head of Computing and Software.Key Responsibilities:Build, lead and manage the SRE and IT Telescope Operations Team.Operations and Service management – Work with stakeholders within the organisation to develop and detail Computing and Software operations and service framework, processes and tools required to operate the telescope as intended.Service delivery and support – Continuously assess and recommend improvements to our platform and processes to enhance the effectiveness of our services.Infrastructure, network and platform management.Support telescope construction and deployment.Key Requirements:Qualification:BTech / Degree / Masters / PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fieldsExperience:BTech in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 13 years relevant working experience; or Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with9 years relevant working experience; or Master’s Degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 7 years relevant working experience; or PHD in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 5 years relevant working experience.Computer and network infrastructure implementationIT service, operations and management, including significant responsibility over Service Level AgreementsIT Infrastructure or software Team leadershipIT Architecture and GovernanceProject managementIT systems engineering, application support, and user managementIT governance and securityData governance and securityIT availability, resilience and redundancySystems analysis, design and engineeringExperience in supporting distributed software systems in a production environment such as Cloud and/or Data CentresProcurement and IT asset managementKnowledge:Track record of building and managing high-performance teams in a Software, IT or Technology related industry or organisation.Experience in asset lifecycle management and software asset management.Experience in managing resources and prioritisation.Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL and Change Management.Experience of Lean Agile project management.Experience of working in a globally diverse team.Programming/scripting experience and capability across multiple platforms.Skills, Competencies and Knowledge:Essential:Experience working with Linux and within the Open Source Software EcosystemExperience with DevOps tools, processes and culture.Experience and/or certification and knowledge in SRE, ITIL or related IT Management processes.Experience supporting and maintaining large-scale High-Performance Computing (HPC) and storage systems.Advanced experience with programming and/or scripting languages such as Python.Desirable:Certification in Project managementExperience in agile project management e.g. SAFe, Scrum.Demonstrate interest in astronomy and understanding of the challenges of controlling telescopes.Strong Leadership QualityStrategic thinkerProblem solving skillsPlanning and Time ManagementTeam building and collaborationResource ManagementPlanning and DesignCommunication and Interpersonal skillsSkills:Teamwork and Collaboration: Cooperates with others to achieve organisational objectives and may share team resources in order to do this. Collaborates with other teams as well as industry colleagues.Influence and Communication: Identifies critical stakeholders and influences them via an influential third party, for example through an established network, to gain support for sometimes contentious proposals/ideas.Resource Management/Leadership: Provides leadership that fosters an environment that encourages new ideas and provides support for the development of emerging skills. Creates trust by displaying consistency, understanding, integrity and patience. Plans, seeks, allocates and monitors resources to achieve outcomes.Judgement and Problem Solving: Anticipates and manages problems in ambiguous situations.Develops and selects an appropriate course of action and provides for contingencies. Evaluates, interprets and integrates complex bodies of information and draws logical conclusions, synthesises proposals and defends options with reasoned arguments.Independence: Assesses the risk and opportunity of identified strategies, options and actions.Overcomes problems and setbacks in achieving goals. Invariably includes consideration of value-added future impact on the bottom line when determining the optimal and efficient use of resources.Adaptability: Demonstrates flexibility in thinking and adapts to and manages the increasing rate of organisational change by adjusting strategies, goals and priorities.