Overview of salaries statistics of the profession "Customer Service Representative Jobs in South Africa"

Join a team in Cape Town as a Customer Support (Aftersales) and be the driving force behind ensuring customer satisfaction post-purchase!If you’re passionate about providing top-notch support, managing warranties, and resolving ICT-related concerns, this role is perfect for you.You’ll get to showcase your excellent communication, problem-solving, and technical skills while working in a dynamic environment. Plus, you’ll have the opportunity to stay updated on the latest ICT products and make a real impact on customer experiences.If you’re ready to make a difference and thrive in a customer-centric role, apply now!Type: Onsite in Cape Town.Salary: Up to R18 000 pm.Duties and Responsibilities:Customer Support:Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.Provide technical support and troubleshooting guidance for ICT products or services.Warranty and Service Management:Manage warranty claims and service requests, ensuring adherence to company policies and procedures.Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.Issue Resolution:Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.Collaborate with other departments, such as technical support or sales, to resolve complex problems.Product Knowledge and Training:Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.Develop training materials or guides to educate customers on self-service troubleshooting.Documentation and Reporting:Generate reports on aftersales service activities and customer feedback for analysis and improvement.Requirements:Excellent communication skills, both verbal and written, with a customer-centric approach.Proficiency in ICT products, their functionalities, and troubleshooting methods.

Are you passionate about sales and lighting technology? If you thrive in a dynamic and fast-paced environment while dealing with incoming enquiries, phoning of new clients and selling new products then this role is for you.Our well established client based in Montague Gardens is looking for an Internal Sales Representative to join their team, who strive for outstanding service and impeccable quality.Requirements:Matric, relevant qualification advantageous2 – 3 years’ experience in a similar roleExcellent communication, interpersonal and organisation skillsSelf-driven with initiative, deadline driven, excellent planning & organisational skillsAbility to work under pressure and adapt to changing demands and conditionsHigh attention to detail, enthusiastic and committedExperience within the Warehouse and Retail industryExperience working with electrical equipment and toolsUnderstanding of sales performance metricsDuties and Responsibilities:Process orders via email and over the phone and assist over the counter sales for walk in customersMaking outbound calls to potential customers and following up on leads by referring the customer to the respective external sales repsEnsure information on customer orders is correctLiaise with the warehouse department ensuring timeous deliveries of ordersAssisting with quarterly stock takesUnderstand customer needs and continuously promoting products to new and existing customersContacting customers to ensure the accuracy of information on the invoicesFollow up on sales quotes weeklyMaintain accurate records of all follow ups made with customers with feedback to managementUpdating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities

Are you a driven, ambitious sales professional with a passion for hunting down opportunities in the hardware and lighting industry? Our client based in Montagu Gardens is seeking an energetic and results-oriented External Sales Representative to join their dynamic team!(Basic, plus commission, use of company car to see clients, company laptop and cell, Negotiable).Requirements:Matric plus 3 years sales experience calling on wholesalers, hardware stores and electrical contractors offering a range of various productsSales of LED lighting experience highly advantageousComputer literateOwn vehicle and valid driver’s licenseExcellent customer serviceMust be bilingual in English and AfrikaansAbility to function independently and without supervisionGood communication skillsCustomer centricStrong interpersonal skills, analytical ability and a positive outlookGood organizational time management skills and attention to detailDuties and Responsibilities:Managing sales portfolio calling on existing clients and sourcing new business opportunitiesPromote marketing as and when needed to increase contactsProspecting for new contacts and looking at opportunities to gain new clientsFollowing up from leads from social mediaNegotiating and quotationsClosing of salesEvaluating and advising on client’s requirementsFollow up on wholesalers on requests and leadsManaging Promotions and breakfast runs and any other marketing initiatives that are introducedExcellent after care service offeringResolving any problems or queries that ariseGeneral administration duties

DESCRIPTIONAmazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and printed books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities.Key job responsibilitiesDemonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communicationMeet or exceed quality and productivity goals assigned by managementDemonstrate an appropriate sense of urgency when resolving customer issuesDemonstrate knowledge and use of departmental resources, policies and proceduresEffectively use available tools in order to provide an accurate response and an exceptional customer experienceDraft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiencyRecognize and pro-actively communicate system issues, process issues, and customer feedback trends to managementConsistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providersExceed customer expectations by going above and beyondAll other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONSFluent in Traditional Chinese and English language in written and verbal communicationMatric or equivalent1+ years customer service experienceWorking knowledge of Microsoft Office ApplicationsAbility to navigate multiple computer systems and platformsPREFERRED QUALIFICATIONSBachelor’s Degree1 or more years of experience in CS2+ years previous experience in a customer service environmentExperience in digital media and knowledge of the publishing industry is a plusPrevious publishing experience advantageous.Strong attention to detailDemonstrated ability to prioritize and multitaskProficient in Outlook, MS office applications, and CS systemsExcellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goalsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Duties and Responsibilities:The Technical Service Representative position encompasses the back up of technical service to the sales team both on-site and in the officeTo ensure support for the Sales Representative and the SalesTo ensure accurate records are available on each project being supervisedTo ensure adherence to company policies and proceduresRequirements:Good understanding of the construction industry – Chemical, Corrosion, Abrasion, Epoxy, Coatings, Sealants etc.)Self-confidentTechnical background with quality controlGood communicationComputerBasic Report WritingWilling and able to travel

Technical Sales Engineer, preferably with a formal Mechanical / Engineering qualification and minimum 5 years’ sales experience in a technical/mining/mechanical environment, required to explore new business opportunities in the KZN Area, for this international gearbox manufacturing company.Minimum requirements:Matric essentialEngineering / Technical qualification with minimum 5 years’ sales experience preferredMinimum 10 years relevant sales experience required if no tertiary qualificationBusiness Development experience in gear related industry preferredMust be wiling to travel throughout KZNOwn transport essentialDuties and Responsibilities:Business development within the KZN area in the Cement, Sugar, Oil & Gas, Power, Coal, Port & Harbour, Steel & Metals, Mining & Minerals industriesAchieving budgets and meeting KPI’sManage and grow existing businessEnsure the Sales/Bid Pipleline is of valuePipeline managementKeeping CRM accounts detail and information currentFeedback and reporting to managementMaximise additional business from current clientsPlan and execute successful sales visitsFollow up on enquiries and proposals submittedCustomer feedback and relationship managementProvide technical support to customers

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving billions of lives around the world.We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.Planning And Inventory ControlThis position works closely with the Warehouse, Production, and Customer Service functions to ensure that adequate product inventories are maintained.Specific Job FunctionsA: Planning and Inventory Control:Establishes minimum:maximum levels for all manufactured packaged products based on historical usage, sales forecasts, and current customer demand requirements.:Maintain appropriate inventory levels by reviewing system stock levels to ensure timely material availability and minimize the impact of demand volatilities. Monitor Days of Coverage to review the inventory position and initiates actions to achieve the target.:Coordinates with Customer Service regarding the availability of made:to:order products along with other products that may not have sufficient stock. Notifies Customer Service immediately if due date cannot be met so that the customer can be contacted.:Closely monitors slow moving and non:working (NWSM) inventories by reporting to the relevant teams for action.:Ensures that raw materials are on hand and/or planned to support the production schedule.:Coordinates with Warehouse and Production on the receipt of import shipment.:Support the Sales and Operations Planning Process by preparing and facilitating the Supply response to the Demand Plan, including the review in the regional meetings.:Performs month end tasks, obtain reports from SAP BOBJ, analyze and feedback to the team.:Determine inventory needs and places intercompany orders on SAP:Monitor and drive continuous improvement to the following Metrics:::On:Time Shipment Performance:Plan Compliance (Planned vs Actual):Inventory Days of Coverage:Master Data AccuracySHIPPINGSubmit shipping documents to Clearing Agents for import shipment clearances.Keep track of vessel arrival dates. Prepare and submit the Shipment advice to Production (Bulk receipts) and Warehouse (package receipts)PROCUREMENT AND SUPPLIER INVOICESCreate Blanket Purchase Orders and send to suppliers at beginning of each month. Capture Supplier Invoices to the PO and GR.Check, code, obtain authorized signature and hand to Finance Account Payable.B: CUSTOMER SERVICE The Customer Service Representatives (CSR) day to day responsibilities will primarily focus on managing account specific purchase orders from order entry to invoice. This role contributes to Lubrizol's overall success by ensuring that our customers find their overall business experience rewarding, cost effective, and reliable. The Customer Service Representative ensures complete customer satisfaction by effectively processing orders in SAP, providing timely communication with our customers, our internal partners (supply chain, credit, logistics, demand planning, sales, and marketing) as well as external partners (warehouses, carriers, C and F Agents etc.). RESPONSIBILITIESstylemargin:bottom:7.0px::Responsible for Key Customers (Platinum + Gold status):Guide and support the Export CSR who a

Minimum Requirements:Energetic, well presentable and professionalStrong English proficiencyMatric / Grade 12 a mustTertiary Certificate / Diploma in Marketing or sales preferred2 to 3 years recent sales experience a must, specifically in customer service orientated salesValid driver’s license and own vehicle a must (To travel to and from work)Committed to excellence and customer satisfactionStrong communication skills with the ability to articulate product features and benefits persuasively.Customer centric approach and the ability to build rapport with diverse clientele.Self-motivate with a positive attitude.Willingness to learn and adapt.Ability to work independently as well as working effectively within a team.Computer literate in MS Office, with strong MS Excel skills and willing to learn LMS softwareExcellent telephone manner and results-orientatedFlexible to work occasional evenings or weekends to accommodate to customer’s needs.Eager and willing to grow (Growth opportunity to potential Sales Management)Residing in Pretoria a mustStable employment record and contactable references a mustTo start as soon as possibleDuties and Responsibilities:Inbound and outbound sales of Private Tertiary Education packages and courses (Mostly office bound sales)Attend expos and school visits (company vehicle provided during office hours)Responsible for working leads, closing sales, managing inbound and outbound inquiries, and reaching out to potential customers to drive sales and revenue.Respond promptly and professionally to inbound sales inquiries via phone, email, and any other communication portals.Engage with potential customers to understand their needs and provide product information.Conduct outbound sales calls to prospective customers and qualify leadPromote product / service and schedule appointments for visitsBuild and maintain strong relationships with customers through regular follow-ups and effective communication.Utilize sales software to track sales activities, update customer information and generate reports.Collaborate with marketing team to develop and implement strategies to achieve sales and expand market reach.Stay informed about trends, competitor activities and market developments to find opportunities for growth.Achieve and exceed targets while upholding high stands of professionalism and customer service.Participate in training programs to enhance sales skills and product knowledge.Salary: R10 000 gross basic (Not negotiable) + commission.

Is your expertise in sales, calling on Wholesalers, Electrical contractors, Hardware stores and building solid customer relationships? Our client based in Montague Gardens requires your energetic people skills to call on their key accounts and source new business.Salary: Basic of R12k – 18k dependent on experience, plus commission, use of company car to see clients, company laptop and cell phone.Requirements:Matric plus 3 years sales experience calling on wholesalers, hardware stores and electrical contractors offering a range of various productsSales of LED lighting experience highly advantageousComputer literateOwn vehicle and valid driver’s licenseExcellent customer serviceMust be bilingual in English and AfrikaansAbility to function independently and without supervisionGood communication skillsCustomer centricStrong interpersonal skills, analytical ability and a positive outlookGood organizational time management skills and attention to detailDuties and Responsibilities:Managing sales portfolio calling on existing clients and sourcing new business opportunitiesPromote marketing as and when needed to increase contactsProspecting for new contacts and looking at opportunities to gain new clientsFollowing up from leads from social mediaNegotiating and quotationsClosing of salesEvaluating and advising on client’s requirementsFollow up on wholesalers on requests and leadsManaging Promotions and breakfast runs and any other marketing initiatives that are introducedExcellent after care service offeringResolving any problems or queries that ariseGeneral administration duties

DESCRIPTIONThe Customer Service (Customer Experience and Operations) Country Lead - South Africa. South Africa (ZA) is responsible for the strategic and operational direction, network set up, program management, coordination, quality, productivity and delivery of an exceptional CS for ZA customers. This position will drive operational excellence and best practice adoption, and partner with internal Amazon teams to positively impact customer experience. This role requires a candidate with the ability to drive process improvements, provide deeper insight into the voice of the customer, associate performance, operational efficiency while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. The successful candidate will draw from previous work experience in CS management, international vendor management, and corporate representation.Key job responsibilities• Program and operational leadership to build a highly successful Amazon ZACS team.• Full budget responsibility for ZACS, including single threaded ownership for strategic and financial OP1/OP2 planning and financial results.• Participate in business leadership meetings and act as the voice of the customer; developing and driving strategies and programs which drive a best-in-class CS and customer experience, while contributing to profitability of the organization.• Define and recommend the network strategy for Amazon’s ZACS operations. Identify and evaluate new sourcing opportunities.• Effectively partner and build productive working relationships with peers, leadership, and other departments.• Executive business summaries and presentations, and writing high quality narrative documents for senior leadership.• Detailed reporting and metrics preparation for business reviews.• Act as the advocate and voice of the customer to drive cross functional customer experience improvements.• Management and development of direct team members.• Leverage program management skills to deploy new operations and/or services within the ZACS network.• Assess and prioritize program needs based on rapidly changing business requirements• Executive business summaries and presentations.• Cascade goals across internal and vendor organizations and monitor goal progress.• Identify and eliminate root cause barriers to accuracy, productivity, and quality.• Daily and weekly operations management.• Ensure that the internal and vendor CS controlling/forecasting processes are highly customer focused, operationally effective and cost efficient.• Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.• Embrace and embed Amazon’s leadership and CS tenets within the ZACS network.• Share operational and quality best practices across the Amazon CS global network.• 10% international travel.Basic qualifications• Bachelor’s degree or equivalent.• Minimum 5-7 years’ experience in operations or program management, inhouse and outsource vendor management, or related field with CS background desired.• Demonstrated success in leadership and executive presentation skills.• Experience in highly diverse, international and matrix organizations.• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.• Strong business analytics skills. Competent managing, delivering and analyzing disparate metrics across operations, finance and customer experience.• Expert skills in Microsoft Excel and Word.• Experience in creating/building new sites/businesses.• Fluent in English, additional languages preferable.Preferred qualificationsExperience implementing repeatable processes and driving automation or standardizationWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 8+ years of delivering cross functional projects experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardizationAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.