Overview of salaries statistics of the profession "Customer Service Manager Jobs in South Africa"

We are looking for a Junior Internal Account Manager in Port Elizabeth to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Type: OnsiteSalary: R10 000 – R15 000 CTCDuties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Our well known Commercial Vehicle dealership client based in Roodepoort has a vacancy for an experienced Service Manager. The position will report to the Dealer Principal (DP) and is responsible for managing a group of qualified technicians, apprentices and clerical staff.The position will report to the Dealer Principal (DP). The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.Qualifications and Experience:MatricQualified Technician (Diesel Trade or related qualification) will be an added advantage.Relevant post matric qualification in Management will be an advantageDriver’s License code 10 or C1Skills and Personal Attributes:Fully computer literate – Microsoft packageExperience in automate or Kerridge will be an advantageKnowledge and Skills:Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customersSupervision of staff, management of performance, discipline and other staff management related functions.Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.Ability to ensure excellence in customer service.Behavioural Competencies:Customer focused managementStrong motivational skillsExcellent negotiation skillsExcellent people management skillsFocus on driving performance

Recognised as a leading cyber security and digital forensic provider, our client brings a unique service offering of specialised IT Security services.As the SDM you will be responsible for managing client relationships, coordinating service delivery across proposals, design, implementation and SLA management of IT security solutions.R40 000 – R50 000 per month, CTC.Minimum Requirements:Previous experience in a similar roleExcellent knowledge of Cyber SecurityClient-centricDesire to work in a small but effective teamGood leadership abilitiesDuties and Responsibilities:Maintain positive relationships with clients, provide regular updates on service delivery, ensuring client needs are met.Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered promptly and efficiently.Ensure service delivery according to customer proposals including task management and reporting.Take ownership of the liaison between technical teams and customers.Track and monitor service performance, identify improvement areas, and implement changes as needed.Ensure that service level agreements are met to the required standardHold the team members to the highest standards, project discipline and accountability.

DESCRIPTIONAmazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and printed books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities.Key job responsibilitiesDemonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communicationMeet or exceed quality and productivity goals assigned by managementDemonstrate an appropriate sense of urgency when resolving customer issuesDemonstrate knowledge and use of departmental resources, policies and proceduresEffectively use available tools in order to provide an accurate response and an exceptional customer experienceDraft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiencyRecognize and pro-actively communicate system issues, process issues, and customer feedback trends to managementConsistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providersExceed customer expectations by going above and beyondAll other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONSFluent in Traditional Chinese and English language in written and verbal communicationMatric or equivalent1+ years customer service experienceWorking knowledge of Microsoft Office ApplicationsAbility to navigate multiple computer systems and platformsPREFERRED QUALIFICATIONSBachelor’s Degree1 or more years of experience in CS2+ years previous experience in a customer service environmentExperience in digital media and knowledge of the publishing industry is a plusPrevious publishing experience advantageous.Strong attention to detailDemonstrated ability to prioritize and multitaskProficient in Outlook, MS office applications, and CS systemsExcellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goalsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our Commercial Vehicle dealership client in Richards Bay currently holds a vacancy for a Service Manager.The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.Duties and Responsibilities:The responsibilities of a Service Manager include the following tasks:Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.People Management.Supervision of staff, management of performance, discipline and other staff management related functions.Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.Ability to ensure excellence in customer service.Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.Ability to maintain service core process.Custodian of the Service department.Cross functional team player.Ensure adherence to the Franchise Agreement.To adhere to workshop policies and procedures.To adhere to FIC and FAIMS policies.To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.Adhering to Occupational and Safety regulations.Minimum Requirements:Minimum Qualifications and Experience needed:MatricQualified Diesel TechnicianRelevant post matric qualification in Management will be an advantageA minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.Valid, unendorsed driver’s license and the ability to competently and legitimately drive.Fully computer literateAn effective understanding of financial principles, including budgeting and forecasting.An effective understanding of relevant technology and systems.An effective understanding of the Environmental and Occupational Health & Safety Acts.Skills Required:Have sound communication skills in English and language commonly spoken in the area (speak & write).Interpersonal competence; effective at working with people and building relationships.Technical, mechanical insight and experience.Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.Good financial acumen.Systems oriented.People management competence, including performance management and employee development & motivation.Problem solving and motor vehicle fault finding skills.Delivering results and meeting customer expectations.Coping with pressureA team playerMotivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.Valuing DiversityConflict resolutionPersonal Attributes:CommittedInitiativeSelf-managed and resilientAdaptabilitySomeone who values and builds relationships.Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving billions of lives around the world.We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.Planning And Inventory ControlThis position works closely with the Warehouse, Production, and Customer Service functions to ensure that adequate product inventories are maintained.Specific Job FunctionsA: Planning and Inventory Control:Establishes minimum:maximum levels for all manufactured packaged products based on historical usage, sales forecasts, and current customer demand requirements.:Maintain appropriate inventory levels by reviewing system stock levels to ensure timely material availability and minimize the impact of demand volatilities. Monitor Days of Coverage to review the inventory position and initiates actions to achieve the target.:Coordinates with Customer Service regarding the availability of made:to:order products along with other products that may not have sufficient stock. Notifies Customer Service immediately if due date cannot be met so that the customer can be contacted.:Closely monitors slow moving and non:working (NWSM) inventories by reporting to the relevant teams for action.:Ensures that raw materials are on hand and/or planned to support the production schedule.:Coordinates with Warehouse and Production on the receipt of import shipment.:Support the Sales and Operations Planning Process by preparing and facilitating the Supply response to the Demand Plan, including the review in the regional meetings.:Performs month end tasks, obtain reports from SAP BOBJ, analyze and feedback to the team.:Determine inventory needs and places intercompany orders on SAP:Monitor and drive continuous improvement to the following Metrics:::On:Time Shipment Performance:Plan Compliance (Planned vs Actual):Inventory Days of Coverage:Master Data AccuracySHIPPINGSubmit shipping documents to Clearing Agents for import shipment clearances.Keep track of vessel arrival dates. Prepare and submit the Shipment advice to Production (Bulk receipts) and Warehouse (package receipts)PROCUREMENT AND SUPPLIER INVOICESCreate Blanket Purchase Orders and send to suppliers at beginning of each month. Capture Supplier Invoices to the PO and GR.Check, code, obtain authorized signature and hand to Finance Account Payable.B: CUSTOMER SERVICE The Customer Service Representatives (CSR) day to day responsibilities will primarily focus on managing account specific purchase orders from order entry to invoice. This role contributes to Lubrizol's overall success by ensuring that our customers find their overall business experience rewarding, cost effective, and reliable. The Customer Service Representative ensures complete customer satisfaction by effectively processing orders in SAP, providing timely communication with our customers, our internal partners (supply chain, credit, logistics, demand planning, sales, and marketing) as well as external partners (warehouses, carriers, C and F Agents etc.). RESPONSIBILITIESstylemargin:bottom:7.0px::Responsible for Key Customers (Platinum + Gold status):Guide and support the Export CSR who a

No Relocation Assistance Offered159402 : Midrand, Gauteng, South AfricaWho We AreColgate:Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global teamScope of Responsibility:The Customer Development Team Leader is responsible for achievement of Sales targets through excellence in execution at the point of sale. They must develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in:store personnel. They provide feedback on the in:store environment which allows rapid revision of competitive tactics.The Customer Development Team Leader plays an intergral role in ensuring profitable growth by:Business Development and Monitoring:Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.:Conducting negotiations as necessary ( listings,planograms,displays,promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P and L:Implementing and maintaining in:store tactics developed within Category Management partnerships with the Customer(s):Co:ordinating special events (store:level sell:in and communication ,materials management in:store etc.) in co:operation with the Business Development Manager.:Working with customer service to track orders, troubleshoot and achieve customer service KPI's.:Working with Logistics to plan, analyse and forecast customers needs and to ensure on:time and complete delivery.:Monitoring sales and distribution performance , particularly for new products and taking timely action to drive continuous improvement.:Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.In :Store Personnel Management:Regularly visiting stores in order to identify areas of improvement:Monitoring performance vs objectives , providing continuos coaching and feedback and conducting appraisals based on data.:Reviewing Field Sales and Merchandiser itineries ( location,frequency,duration vs plan) and roles to ensure optimal deployment of limited resource.:Giving direction to in:store staff ( merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and and developing training plans with the Team Leader.:Working with the BDM to develop tools, merchandising materialsand in:store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.:Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.In : Store Compliance:Clearly communicating in:store objectives and monitoring execution of 5P targets, product availability, assortment by store format, s

Requisition and Talent Acquisition Consultant DetailsREQ : Twanette CoetserPipeline AdvertLocation and Cluster Total Business Banking and Retail : CDR : Risk CollectionSandton, GautengCareer StreamCredit CollectionsLeadership PipelineManage Self ProfessionalManager Credit Risk Early CollectionsJob PurposeWe are looking for aManager Credit Risk Early Collections(without direct reports)to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.Key Deliverables Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial and Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance (motor vehicles/yellow goods.Job Responsibilities:Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.:Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.:Managing and preparing portfolio review presentations based on Management Information Systems (MIS).:Implement sound credit risk management by providing advice on specialized credit risk matters to sales.:Ensure efficient work ethic and achievement of business unit strategies and goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.:Provide feedback daily/weekly/ monthly:Meet clients expectations by resolving queries within turnaround times.:Build and maintain effective working relationships by attending regular staff meetings and team building sessions.:Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.:Sharing knowledge with all stakeholders.:Manage own efficiency by drafting and implementing teams strategies.:Enhance processes by constantly seeking innovative improvements to the credit systems.:Adapt to changes in Legislation by enforcing the compliance to the changes.:Address issues raised in culture surveys by participating in the development and implementation of action plans.:Create a client service culture through various required interventions.:Support and encourage staff to participate and support corporate responsibility initiative.:Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.:Generate innovative ideas and share knowledge.Minimum Experience Level:Minimum 5 years experience in a Credit role in a Banking environment:Minimum 5 years experience collecting Arrears or Excess accountsPreferred Qualification:Successfully compelted NQF Level 6 of Higher in a Finance or Credit:related fieldTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Business administration and management:Change management:Client service management:Communication Strategies:Financial Accounting Principles:Governance, Risk and Controls:Organisational systems:Principles of project management:Strategic planning:Management information and reporting principles, tools and mechanisms::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

DESCRIPTIONThe Customer Service (Customer Experience and Operations) Country Lead - South Africa. South Africa (ZA) is responsible for the strategic and operational direction, network set up, program management, coordination, quality, productivity and delivery of an exceptional CS for ZA customers. This position will drive operational excellence and best practice adoption, and partner with internal Amazon teams to positively impact customer experience. This role requires a candidate with the ability to drive process improvements, provide deeper insight into the voice of the customer, associate performance, operational efficiency while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. The successful candidate will draw from previous work experience in CS management, international vendor management, and corporate representation.Key job responsibilities• Program and operational leadership to build a highly successful Amazon ZACS team.• Full budget responsibility for ZACS, including single threaded ownership for strategic and financial OP1/OP2 planning and financial results.• Participate in business leadership meetings and act as the voice of the customer; developing and driving strategies and programs which drive a best-in-class CS and customer experience, while contributing to profitability of the organization.• Define and recommend the network strategy for Amazon’s ZACS operations. Identify and evaluate new sourcing opportunities.• Effectively partner and build productive working relationships with peers, leadership, and other departments.• Executive business summaries and presentations, and writing high quality narrative documents for senior leadership.• Detailed reporting and metrics preparation for business reviews.• Act as the advocate and voice of the customer to drive cross functional customer experience improvements.• Management and development of direct team members.• Leverage program management skills to deploy new operations and/or services within the ZACS network.• Assess and prioritize program needs based on rapidly changing business requirements• Executive business summaries and presentations.• Cascade goals across internal and vendor organizations and monitor goal progress.• Identify and eliminate root cause barriers to accuracy, productivity, and quality.• Daily and weekly operations management.• Ensure that the internal and vendor CS controlling/forecasting processes are highly customer focused, operationally effective and cost efficient.• Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.• Embrace and embed Amazon’s leadership and CS tenets within the ZACS network.• Share operational and quality best practices across the Amazon CS global network.• 10% international travel.Basic qualifications• Bachelor’s degree or equivalent.• Minimum 5-7 years’ experience in operations or program management, inhouse and outsource vendor management, or related field with CS background desired.• Demonstrated success in leadership and executive presentation skills.• Experience in highly diverse, international and matrix organizations.• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.• Strong business analytics skills. Competent managing, delivering and analyzing disparate metrics across operations, finance and customer experience.• Expert skills in Microsoft Excel and Word.• Experience in creating/building new sites/businesses.• Fluent in English, additional languages preferable.Preferred qualificationsExperience implementing repeatable processes and driving automation or standardizationWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 8+ years of delivering cross functional projects experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardizationAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.