Overview of salaries statistics of the profession "Customer Service Advisor Jobs in South Africa"

DESCRIPTIONAmazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and printed books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities.Key job responsibilitiesDemonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communicationMeet or exceed quality and productivity goals assigned by managementDemonstrate an appropriate sense of urgency when resolving customer issuesDemonstrate knowledge and use of departmental resources, policies and proceduresEffectively use available tools in order to provide an accurate response and an exceptional customer experienceDraft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiencyRecognize and pro-actively communicate system issues, process issues, and customer feedback trends to managementConsistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providersExceed customer expectations by going above and beyondAll other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONSFluent in Traditional Chinese and English language in written and verbal communicationMatric or equivalent1+ years customer service experienceWorking knowledge of Microsoft Office ApplicationsAbility to navigate multiple computer systems and platformsPREFERRED QUALIFICATIONSBachelor’s Degree1 or more years of experience in CS2+ years previous experience in a customer service environmentExperience in digital media and knowledge of the publishing industry is a plusPrevious publishing experience advantageous.Strong attention to detailDemonstrated ability to prioritize and multitaskProficient in Outlook, MS office applications, and CS systemsExcellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goalsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply nowAs a Technology Principal Consultant, your job will involve working in a global teamfocusing on positioning and delivery of DMLT services in South Africa and also internal projects.Your main tasks are::Identify customers business needs and designing and architecting the appropriate solution proposal from the Data Management and Landscape Transformation (DMLT) portfolio and beyond .:Lead and drive customer opportunities throughout all engagement phases (presales, sales and delivery) and architecting potential solution design:Lead and facilitating customers workshops and discussions to validate the best solution design for the customers requirement:Lead the delivery of DMLT projects remotely and onsite, in distributed regional and global teams:Conduct feasibility studies and system analyses, supported by SAP DMLT technology and methodology:Contribute to continuously enhance the DMLT solution design according to changing market requirements and identify potential enhancements, continuously improving our service offering:Closely collaborate with people in different roles across the company:Establish and maintain trustful relationships with Market Unit people on all levels of both externally on customer side andSAP internal and ExternalYOUR PROFILE- University degree (Bachelor/Master) or equivalent relevant job experience- Minimum 7 years (preferably international) SAP consulting experience in customer engagement role.:Has worked as enterprise architect or advisor to customers helping customers build their IT Roadmap leveraging SAP Products and services.:Has strong networking skills, a positive customer centric work attitude.:Has a strong understanding of SAP ECC/ S4HANA data model with sound understanding processes in at least 2 of the application modules : SAP Finance, Controlling MM, SD, PP, PM.:Has strong exposure to working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.:Has led minimum 2 complex data migration projects to SAP S4HANA.:Have experience in positioning services in the area of data migrations, data transformations, Mergers, Acquisitions and Divestitures.:SAP DMLT tools and methodology and data migration experience is a plus.:Relevant SAP Technology experience, SAP Business Technology Platform is a plus:Process know how for essential business processes like Lead:2:Cash, Procure:2:Pay, Design:2:Operate or Hire:2:Retire are a strong asset.- Additional experience in SAP S/4HANA, BW/BW4, CRM and CX, SRM and ISM, HCM/SuccessFactors, Data Management Solutions (MDG, ILM,..) or SAP Industry Solutions is a benefit:Proven track in C:level communication- Excellent communication and m

Our well known Light Vehicle Dealer client based in Roodepoort, Gauteng is looking to employ customer driven Service Advisor with technical knowledge.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.Specific Role Responsibilities:The responsibilities of a Service Advisor include the following tasks:Receive customers in a professional and friendly manner in order to ensure they feel valued.Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.Maximize customer awareness of all products and services available.Create collaborative internal and external partnerships in order to expedite service delivery.Schedule appointments, answer phones, and handle queries.Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.Maintain customer database with contact details and information.Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.Ensure customer complaints are effectively managed via relevant CRM system/s.Maintain and further develop own personal knowledge base in order to remain current and relevant.Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.Attend all relevant OEM training courses, and any other developmental training opportunities allocated.Perform other duties as requested.Minimum Qualifications and Experience needed:MatricValid, unendorsed driver’s license and the ability to competently and legitimately drive.Computer literateKnowledge of dealership policies and procedures is essential.Knowledge of competitive motor industry.Basic mathematical ability (numeracy)Knowledge of relevant operating systems would be an advantage.Skills and Personal Attributes:Highly self-motivated, energetic and able to maintain a positive outlook.EthicalNeed to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.A team playerReliableResults driven and customer orientated

DESCRIPTIONThe Customer Service (Customer Experience and Operations) Country Lead - South Africa. South Africa (ZA) is responsible for the strategic and operational direction, network set up, program management, coordination, quality, productivity and delivery of an exceptional CS for ZA customers. This position will drive operational excellence and best practice adoption, and partner with internal Amazon teams to positively impact customer experience. This role requires a candidate with the ability to drive process improvements, provide deeper insight into the voice of the customer, associate performance, operational efficiency while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. The successful candidate will draw from previous work experience in CS management, international vendor management, and corporate representation.Key job responsibilities• Program and operational leadership to build a highly successful Amazon ZACS team.• Full budget responsibility for ZACS, including single threaded ownership for strategic and financial OP1/OP2 planning and financial results.• Participate in business leadership meetings and act as the voice of the customer; developing and driving strategies and programs which drive a best-in-class CS and customer experience, while contributing to profitability of the organization.• Define and recommend the network strategy for Amazon’s ZACS operations. Identify and evaluate new sourcing opportunities.• Effectively partner and build productive working relationships with peers, leadership, and other departments.• Executive business summaries and presentations, and writing high quality narrative documents for senior leadership.• Detailed reporting and metrics preparation for business reviews.• Act as the advocate and voice of the customer to drive cross functional customer experience improvements.• Management and development of direct team members.• Leverage program management skills to deploy new operations and/or services within the ZACS network.• Assess and prioritize program needs based on rapidly changing business requirements• Executive business summaries and presentations.• Cascade goals across internal and vendor organizations and monitor goal progress.• Identify and eliminate root cause barriers to accuracy, productivity, and quality.• Daily and weekly operations management.• Ensure that the internal and vendor CS controlling/forecasting processes are highly customer focused, operationally effective and cost efficient.• Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.• Embrace and embed Amazon’s leadership and CS tenets within the ZACS network.• Share operational and quality best practices across the Amazon CS global network.• 10% international travel.Basic qualifications• Bachelor’s degree or equivalent.• Minimum 5-7 years’ experience in operations or program management, inhouse and outsource vendor management, or related field with CS background desired.• Demonstrated success in leadership and executive presentation skills.• Experience in highly diverse, international and matrix organizations.• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.• Strong business analytics skills. Competent managing, delivering and analyzing disparate metrics across operations, finance and customer experience.• Expert skills in Microsoft Excel and Word.• Experience in creating/building new sites/businesses.• Fluent in English, additional languages preferable.Preferred qualificationsExperience implementing repeatable processes and driving automation or standardizationWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 8+ years of delivering cross functional projects experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardizationAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.