Overview of salaries statistics of the profession "Accounts Manager in South Africa"

We are looking for a Junior Internal Account Manager in Port Elizabeth to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Type: OnsiteSalary: R10 000 – R15 000 CTCDuties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

The Country Management Accountant is responsible for day to day processing and accounting of business units as well as monthly reporting, statutory accounts and ad hoc analysis and reporting.Working globally with the company focused on specific regions, in conjunction with and directly assisting the Finance Manager.Duties and Responsibilities:Accounting & Transactional:Monthly review and accurate reconciliation to include:All balance sheet accountsProfit & loss accounts with variance analysisMargin analysis of the services delivered by K2Reconciliation of inter-company figuresEnsuring controls, management reports, exception reports are created , produced and reviewed for accuracy and on time.Leading and assisting with statutory audit preparation and ongoing support with auditors during audit periods in conjunction with Finance ManagerLiaising with regional teams to ensure alignment of financials with operational actionsMaintaining the bank accounts, processing and performing monthly reconciliationsPrepayments, accruals and other general ledger journal entriesUnderstanding and developing Sage and other transactional systems reporting and developments to improve controls, performance and efficiencyProcessing employee expensesMonitor, review & oversee AR and AP ledgersReview monthly payment runs with cashflow summaryEnsure reconciliation to transactional systemsSubmission of monthly payroll updates and review of reports before final submissionProcessing payroll journalsMaintaining the fixed asset registerQuarterly VAT/GST returnsP11D’s (UK only) & equivalents GloballyMonthly pension contributions upload into pension portalsBudget and quarterly forecast preparation working with Country Directors and FM/GFCSupporting general day to day queries via email, phone and face to faceAny other requirements of the role as directed by your managerBusiness Reporting & Analysis:Preparing and developing monthly management reportsMonthly Financial reviews and comparisons to Budget and prior year for income statement, balance sheet and cashflowWorking capital analysis and planningPerformance insight related to non-financial drivers eg clients, initiationsExtract data to prepare and develop Management Information and Business Intelligence to act as true business partner to Country Heads, CFO, CEO, etc.Assisting with Group projects such as alignment of financial practices and policies, development of X3 technology, global operations processes, software integration, etc.Completion of specific projects for the Finance ManagerGeneral country business unit finance queriesRequirements:Strong technical knowledge with accounting systems usage and development e.g. Sage and other related transactional systems and databasesPreparation and development of financial reportingMonth end processes, reviews and controls around financial and management accountingCommercial acumen and desire to support business growth and change managementOrganizing and prioritizing daily/weekly tasksAttention to detail and accuracyAbility to meet deadlinesAdaptable to change and works well under pressureAbility to interpret various types of data and present in formats relevant to the audience(s)Excellent Excel and MS Office skillsKnowledge of accounting software (Sage X3 desirable)Knowledge of working with various currenciesBuilding and developing robust working relations with all K2 colleaguesTeam playerCustomer service skills‘Can do’ attitude and ability to learn quicklyDemonstrate company acumenAccountability: for GDPR & ISOAs part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices.Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations.Training and Education:Qualified in CIMA / ACCA or local equivalent (necessary)Knowledge of general accounting procedures and policiesMonth end close and financial statement reconciliations and comparisonsData systems and structures

Our Commercial Vehicle dealership client in Richards Bay currently holds a vacancy for a Service Manager.The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.Duties and Responsibilities:The responsibilities of a Service Manager include the following tasks:Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.People Management.Supervision of staff, management of performance, discipline and other staff management related functions.Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.Ability to ensure excellence in customer service.Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.Ability to maintain service core process.Custodian of the Service department.Cross functional team player.Ensure adherence to the Franchise Agreement.To adhere to workshop policies and procedures.To adhere to FIC and FAIMS policies.To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.Adhering to Occupational and Safety regulations.Minimum Requirements:Minimum Qualifications and Experience needed:MatricQualified Diesel TechnicianRelevant post matric qualification in Management will be an advantageA minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.Valid, unendorsed driver’s license and the ability to competently and legitimately drive.Fully computer literateAn effective understanding of financial principles, including budgeting and forecasting.An effective understanding of relevant technology and systems.An effective understanding of the Environmental and Occupational Health & Safety Acts.Skills Required:Have sound communication skills in English and language commonly spoken in the area (speak & write).Interpersonal competence; effective at working with people and building relationships.Technical, mechanical insight and experience.Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.Good financial acumen.Systems oriented.People management competence, including performance management and employee development & motivation.Problem solving and motor vehicle fault finding skills.Delivering results and meeting customer expectations.Coping with pressureA team playerMotivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.Valuing DiversityConflict resolutionPersonal Attributes:CommittedInitiativeSelf-managed and resilientAdaptabilitySomeone who values and builds relationships.Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Requisition and Talent Acquisition Consultant DetailsREQ : Twanette CoetserPipeline AdvertLocation and ClusterTotal Business Banking and Retail : CDR : Risk CollectionSandton, GautengCareer StreamCredit CollectionsLeadership PipelineManage Self ProfessionalManager Credit Risk Portfolio ManagementJob PurposeTo provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.Key DeliverablesCredit and Credit Riskassessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial and Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance motor vehicles/yellow goods.Job Responsibilities:Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.:Analyse/Assess individual and juristic financial statements.:Develop client exit or rehabilitation strategies by conducting inter:alia review of client facilities.:Ensure policies and processes are followed within mandated signatories including checking and confirming the sign:off.:Ensure policies and procedures are followed by reviewing recommended submissions from other parties.:Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.:Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. :Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).:Adapt to changes in Legislation by enforcing the compliance to the changes.:Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.:Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable:Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.:Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes Minimum Experience Level:Minimum 5 years experience in a Credit role in a Banking environment:Minimum 5 years experience Analysingand Assessingindividual and juristic financials.Preferred Qualification:Successfully compelted NQF Level 6 of Higher in a Finance or Credit:related fieldTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Business administration and management:Change management:Client service management:Communication Strategies:Financial Accounting Principles:Governance, Risk and Controls:Organisational systems:Principles of project management:Strategic planning:Management information and reporting principles, tools and mechanisms::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

Requisition and Talent Acquisition Consultant DetailsREQ : Twanette CoetserPipeline AdvertLocation and Cluster Total Business Banking and Retail : CDR : Risk CollectionSandton, GautengCareer StreamCredit CollectionsLeadership PipelineManage Self ProfessionalManager Credit Risk Early CollectionsJob PurposeWe are looking for aManager Credit Risk Early Collections(without direct reports)to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.Key Deliverables Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial and Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance (motor vehicles/yellow goods.Job Responsibilities:Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.:Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.:Managing and preparing portfolio review presentations based on Management Information Systems (MIS).:Implement sound credit risk management by providing advice on specialized credit risk matters to sales.:Ensure efficient work ethic and achievement of business unit strategies and goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.:Provide feedback daily/weekly/ monthly:Meet clients expectations by resolving queries within turnaround times.:Build and maintain effective working relationships by attending regular staff meetings and team building sessions.:Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.:Sharing knowledge with all stakeholders.:Manage own efficiency by drafting and implementing teams strategies.:Enhance processes by constantly seeking innovative improvements to the credit systems.:Adapt to changes in Legislation by enforcing the compliance to the changes.:Address issues raised in culture surveys by participating in the development and implementation of action plans.:Create a client service culture through various required interventions.:Support and encourage staff to participate and support corporate responsibility initiative.:Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.:Generate innovative ideas and share knowledge.Minimum Experience Level:Minimum 5 years experience in a Credit role in a Banking environment:Minimum 5 years experience collecting Arrears or Excess accountsPreferred Qualification:Successfully compelted NQF Level 6 of Higher in a Finance or Credit:related fieldTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Business administration and management:Change management:Client service management:Communication Strategies:Financial Accounting Principles:Governance, Risk and Controls:Organisational systems:Principles of project management:Strategic planning:Management information and reporting principles, tools and mechanisms::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

Are you a meticulous finance professional with debtors’ control and office management experience? Our client in Montague Gardens requires your solid experience with the full, all-round capability of running the quotations, invoicing and debtors alongside the Director and Financial Manager.We require a “people’s person” who will dive into the heart of financial operations, ensuring smooth cash flow and maintain healthy debtor relationships.Requirements:Grade 12, Basic accounting Diploma advantageousProficient in Excel (v-lookups / H-lookups / formulas) word/outlookExperience with Xero an advantage.Bilingual (English – speak / Afrikaans – understand)Presentable with outgoing well-spoken, confident & friendly communication skillsExcellent financial acumen with accountsOwn transport essentialAbility to take on responsibilities, use initiative and work well in a team & independentlyDuties and Responsibilities:Reporting to the Director and Financial ManagerTracking of Servicing invoicing for both Cape Town and Durban branchesReconciliation of all closed services per month invoiced.Follow up on outstanding accountsCreate proforma invoices and track deposits (request deposits)Final Invoice send to customer upon finalisation of jobJob Costing InstallationsEnsure job costings accurate and complete for the month (Dbn/Cpt/Jhb)Cost of Sales report (monthly) – Services/Spares (Cpt/Dbn/Jhb)Certificates (SASA/SAGA/AASA – annual) to client upon completion of job and receipt of final paymentAssist with insurance Claims – (Dbn/Cpt/Jhb)Trade – manage WIP/check proforma’s converted correctly to invoices – distributed to clientManage rental agreementsXero – process invoice/credit notes daily – allocation of receipt from/to WIP and daily receipts to closed jobs.Manage client enquiries telephonically helping and going the extra mile ensuring you can get back to them with exact information requiredBuild sound relationships with clients, enjoy being the go to person when help is neededRegistrations of any new contract fitters that are working on siteRecord daily hours worked by all employees, complete monthly and weekly schedulesChecking of working hours and daily signing in and outManaging sick leave schedules and administration requiredManaging inhouse database of customer listsEnsure that jobs being worked on are updated daily as to the current fitment statusManage costing compilations for all work requirementsOversee HR for staff with opening new files, drawing up contracts, issuing of payslipsManage transport invoices at month endEnsure administration for health and safety compilation is updated and on file when neededManage the royalties’ programmeFor rental units ensure month rental and water and sewerage accounts are issued timeously and payments are receivedReconciliation of vehicle fleet for Cape Town, Johannesburg and Durban

DESCRIPTION AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, customer teams, and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAF | Johannesburg, ZAFBASIC QUALIFICATIONS Basic Qualifications · Experience leading complex, large scale. IT/digital/business transformation programs · Experience in a customer facing role · Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level · Strong organizational and troubleshooting skills with precise attention to detail PREFERRED QUALIFICATIONS Preferred Qualifications · Direct experience implementing AWS/cloud services · Robust understanding of key technology and market trends · PMP and/or SCRUM/Agile, SAFe certified Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONAmazon is seeking a New Accounts Manager who is self-motivated, results-driven and capable of working in a dynamic fast paced 360 sales cycle environment.Your role will be focused on contributing to new business acquisition through lead generation, phone/email-based business evaluation and supporting the business launch of Amazon partners.You will also build relationship with partners continuously – supporting their business and helping them grow their business. In addition to account management, you will be responsible for incorporating feedback from the partners into new opportunities to improve Amazon’s products, services, processes, systems and tools.Key job responsibilities• Build your own pipeline of opportunities, identifying high sales potential Selling Partners • Adept at building relationships with Director level key decision makers, developing a clear understanding of our Selling Partners and their needs, articulating compelling rationale for why Partners should launch on Amazon• Understand and utilize CRM tools such as Salesforce to track pertinent account information and sales progress as well as forecast and prioritize to meet or exceed quarterly enrolment targets• Comfortable at manage numerous business opportunities concurrentlyWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- BA/BS degree or equivalent experience- Experience in prospecting, qualifying, and being the first point of contact with prospect Amazon Partners- Experience with sales and stakeholder’s managementPREFERRED QUALIFICATIONS- Analytical and strategic skills including advanced Microsoft Excel- Experience and track record of exceeding sales goals- Experience with pipeline management skills to include utilization of Salesforce or other CRM toolsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients’ business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless integration of our services into our client’s operations, you will assist to enhance their technological capabilities, security, and overall business performance.Key Responsibilities:Client Relationship Management: Cultivate and sustain strong client relationships from onboarding to offboarding, serving as their primary contact and fostering continued business.Account Management: Manage client accounts to ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating account renewals and updates using our Account Management Life Cycle.Project Management: Administer project-related tasks, managing client issues, escalations and ensuring project completion internally.Issue Resolution: Facilitate the swift resolution of escalations or complaints, minimizing disruptions to client operations by collaborating closely with the technical team.Service Satisfaction and Retention: Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities for service delivery improvement.Service Trend Analysis: Track and report on client satisfaction surveys and ticket performance monthly, highlighting successes and failures, providing insights for effective service delivery.Client Advocacy: Advocate for client needs within the company, addressing feedback and collaborating with internal teams to improve service delivery.Technology Advisory: Monitor and evaluate the performance of implemented solutions and services; collaborate with the Technical Team to advise clients on roadmaps for suitable IT solutions, ensuring they align with client goals and industry standards.Administration and Reporting: Manage all client account activity in the Professional Services Automation (PSA) system to maintain up to date records of client interactions and services that will inform decision making.Customer Training and Education: Provide ongoing training and education on our services and emerging technologies to empower clients to optimally use our products and services.Collaboration with Sales and Marketing: Work with the sales and marketing team to identify opportunities for upselling and cross-selling, ensuring clients are informed about our full range of services.Continuous Improvement: Continuously seek feedback from clients and internal stakeholders to identify areas of improvement to refine services and enhance the overall client experience.Requirements:Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or similar role within the MSP environment.Strong technical background and aptitude with a solid understanding of IT support, cybersecurity, and cloud services, particularly within the Microsoft ecosystem.Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.Strategic thinker with the ability to translate business needs into technical solutions and retention strategies.Strong time management skills with the ability to work independently as well as function well in a team environment.Results oriented person with the ability to focus on achieving measurable outcomes and delivering value to clients.Ability to take ownership and accountability of client accounts, ensuring that commitments are met, deadlines are adhered to and expectations are met.Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery, client satisfaction, and retention.Commitment to our purpose of strengthening human connections and making a positive impact in people’s lives.Benefits:At Solid Systems, we’re all about strengthening our humans, and our clients, connections. Because life isn’t about the job you do. It’s about your achievements, the way you spend your time, and the legacy that you leave behind.No matter which position you might be applying for, we want to see you growing as a person, reaching your full potential, and exceeding your own expectations through a culture of connecting and building human relationships. This is why we offer benefits like:Above average annual leave.Flexible work options, including remote/hybrid work environments and the potential for flextime wherever possible.Regular compensation reviews – we reward great work!We encourage growth and learning to ensure personal & professional development through upskilling & certifications.On top of this, you’ll be working for a small dynamic company, where your work will have a real impact on our clients and the humans around you, and where there are tremendous opportunities for growth!