Overview of salaries statistics in the category "Customer Service in South Africa"

Join a team in Cape Town as a Customer Support (Aftersales) and be the driving force behind ensuring customer satisfaction post-purchase!If you’re passionate about providing top-notch support, managing warranties, and resolving ICT-related concerns, this role is perfect for you.You’ll get to showcase your excellent communication, problem-solving, and technical skills while working in a dynamic environment. Plus, you’ll have the opportunity to stay updated on the latest ICT products and make a real impact on customer experiences.If you’re ready to make a difference and thrive in a customer-centric role, apply now!Type: Onsite in Cape Town.Salary: Up to R18 000 pm.Duties and Responsibilities:Customer Support:Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.Provide technical support and troubleshooting guidance for ICT products or services.Warranty and Service Management:Manage warranty claims and service requests, ensuring adherence to company policies and procedures.Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.Issue Resolution:Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.Collaborate with other departments, such as technical support or sales, to resolve complex problems.Product Knowledge and Training:Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.Develop training materials or guides to educate customers on self-service troubleshooting.Documentation and Reporting:Generate reports on aftersales service activities and customer feedback for analysis and improvement.Requirements:Excellent communication skills, both verbal and written, with a customer-centric approach.Proficiency in ICT products, their functionalities, and troubleshooting methods.

Recognised as a leading cyber security and digital forensic provider, our client brings a unique service offering of specialised IT Security services.As the SDM you will be responsible for managing client relationships, coordinating service delivery across proposals, design, implementation and SLA management of IT security solutions.R40 000 – R50 000 per month, CTC.Minimum Requirements:Previous experience in a similar roleExcellent knowledge of Cyber SecurityClient-centricDesire to work in a small but effective teamGood leadership abilitiesDuties and Responsibilities:Maintain positive relationships with clients, provide regular updates on service delivery, ensuring client needs are met.Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered promptly and efficiently.Ensure service delivery according to customer proposals including task management and reporting.Take ownership of the liaison between technical teams and customers.Track and monitor service performance, identify improvement areas, and implement changes as needed.Ensure that service level agreements are met to the required standardHold the team members to the highest standards, project discipline and accountability.

DESCRIPTIONAmazon’s Kindle Content Customer Service team supports multiple Amazon publishing program that provide self-service tools for publishing e-books and printed books. The CS Specialist will be the front line interface between Amazon and the content providers who use these tools to upload content they want to put up for sale on the Kindle store. The CS Specialist will serve as the primary support interface for customers using the system and ensure all their concerns are duly attended to such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.The ideal candidate must be able to work at the strategic level and at the tactical level (managing customer experience, operations, analyzing data, and solving problems). We are seeking someone with a demonstrated history of successful vendor/account/customer relations, using customer insight and data to identify and prioritize opportunities.Key job responsibilitiesDemonstrate timely, accurate, friendly and professional Customer Service (CS) including clear written and oral communicationMeet or exceed quality and productivity goals assigned by managementDemonstrate an appropriate sense of urgency when resolving customer issuesDemonstrate knowledge and use of departmental resources, policies and proceduresEffectively use available tools in order to provide an accurate response and an exceptional customer experienceDraft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiencyRecognize and pro-actively communicate system issues, process issues, and customer feedback trends to managementConsistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providersExceed customer expectations by going above and beyondAll other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONSFluent in Traditional Chinese and English language in written and verbal communicationMatric or equivalent1+ years customer service experienceWorking knowledge of Microsoft Office ApplicationsAbility to navigate multiple computer systems and platformsPREFERRED QUALIFICATIONSBachelor’s Degree1 or more years of experience in CS2+ years previous experience in a customer service environmentExperience in digital media and knowledge of the publishing industry is a plusPrevious publishing experience advantageous.Strong attention to detailDemonstrated ability to prioritize and multitaskProficient in Outlook, MS office applications, and CS systemsExcellent written and verbal communication skills, building relationships, and the ability to influence other teams to meet goalsAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply nowAs a Technology Principal Consultant, your job will involve working in a global teamfocusing on positioning and delivery of DMLT services in South Africa and also internal projects.Your main tasks are::Identify customers business needs and designing and architecting the appropriate solution proposal from the Data Management and Landscape Transformation (DMLT) portfolio and beyond .:Lead and drive customer opportunities throughout all engagement phases (presales, sales and delivery) and architecting potential solution design:Lead and facilitating customers workshops and discussions to validate the best solution design for the customers requirement:Lead the delivery of DMLT projects remotely and onsite, in distributed regional and global teams:Conduct feasibility studies and system analyses, supported by SAP DMLT technology and methodology:Contribute to continuously enhance the DMLT solution design according to changing market requirements and identify potential enhancements, continuously improving our service offering:Closely collaborate with people in different roles across the company:Establish and maintain trustful relationships with Market Unit people on all levels of both externally on customer side andSAP internal and ExternalYOUR PROFILE- University degree (Bachelor/Master) or equivalent relevant job experience- Minimum 7 years (preferably international) SAP consulting experience in customer engagement role.:Has worked as enterprise architect or advisor to customers helping customers build their IT Roadmap leveraging SAP Products and services.:Has strong networking skills, a positive customer centric work attitude.:Has a strong understanding of SAP ECC/ S4HANA data model with sound understanding processes in at least 2 of the application modules : SAP Finance, Controlling MM, SD, PP, PM.:Has strong exposure to working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.:Has led minimum 2 complex data migration projects to SAP S4HANA.:Have experience in positioning services in the area of data migrations, data transformations, Mergers, Acquisitions and Divestitures.:SAP DMLT tools and methodology and data migration experience is a plus.:Relevant SAP Technology experience, SAP Business Technology Platform is a plus:Process know how for essential business processes like Lead:2:Cash, Procure:2:Pay, Design:2:Operate or Hire:2:Retire are a strong asset.- Additional experience in SAP S/4HANA, BW/BW4, CRM and CX, SRM and ISM, HCM/SuccessFactors, Data Management Solutions (MDG, ILM,..) or SAP Industry Solutions is a benefit:Proven track in C:level communication- Excellent communication and m

Our well known Light Vehicle Dealer client based in Roodepoort, Gauteng is looking to employ customer driven Service Advisor with technical knowledge.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.Specific Role Responsibilities:The responsibilities of a Service Advisor include the following tasks:Receive customers in a professional and friendly manner in order to ensure they feel valued.Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.Maximize customer awareness of all products and services available.Create collaborative internal and external partnerships in order to expedite service delivery.Schedule appointments, answer phones, and handle queries.Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.Maintain customer database with contact details and information.Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.Ensure customer complaints are effectively managed via relevant CRM system/s.Maintain and further develop own personal knowledge base in order to remain current and relevant.Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.Attend all relevant OEM training courses, and any other developmental training opportunities allocated.Perform other duties as requested.Minimum Qualifications and Experience needed:MatricValid, unendorsed driver’s license and the ability to competently and legitimately drive.Computer literateKnowledge of dealership policies and procedures is essential.Knowledge of competitive motor industry.Basic mathematical ability (numeracy)Knowledge of relevant operating systems would be an advantage.Skills and Personal Attributes:Highly self-motivated, energetic and able to maintain a positive outlook.EthicalNeed to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.A team playerReliableResults driven and customer orientated

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving billions of lives around the world.We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.Planning And Inventory ControlThis position works closely with the Warehouse, Production, and Customer Service functions to ensure that adequate product inventories are maintained.Specific Job FunctionsA: Planning and Inventory Control:Establishes minimum:maximum levels for all manufactured packaged products based on historical usage, sales forecasts, and current customer demand requirements.:Maintain appropriate inventory levels by reviewing system stock levels to ensure timely material availability and minimize the impact of demand volatilities. Monitor Days of Coverage to review the inventory position and initiates actions to achieve the target.:Coordinates with Customer Service regarding the availability of made:to:order products along with other products that may not have sufficient stock. Notifies Customer Service immediately if due date cannot be met so that the customer can be contacted.:Closely monitors slow moving and non:working (NWSM) inventories by reporting to the relevant teams for action.:Ensures that raw materials are on hand and/or planned to support the production schedule.:Coordinates with Warehouse and Production on the receipt of import shipment.:Support the Sales and Operations Planning Process by preparing and facilitating the Supply response to the Demand Plan, including the review in the regional meetings.:Performs month end tasks, obtain reports from SAP BOBJ, analyze and feedback to the team.:Determine inventory needs and places intercompany orders on SAP:Monitor and drive continuous improvement to the following Metrics:::On:Time Shipment Performance:Plan Compliance (Planned vs Actual):Inventory Days of Coverage:Master Data AccuracySHIPPINGSubmit shipping documents to Clearing Agents for import shipment clearances.Keep track of vessel arrival dates. Prepare and submit the Shipment advice to Production (Bulk receipts) and Warehouse (package receipts)PROCUREMENT AND SUPPLIER INVOICESCreate Blanket Purchase Orders and send to suppliers at beginning of each month. Capture Supplier Invoices to the PO and GR.Check, code, obtain authorized signature and hand to Finance Account Payable.B: CUSTOMER SERVICE The Customer Service Representatives (CSR) day to day responsibilities will primarily focus on managing account specific purchase orders from order entry to invoice. This role contributes to Lubrizol's overall success by ensuring that our customers find their overall business experience rewarding, cost effective, and reliable. The Customer Service Representative ensures complete customer satisfaction by effectively processing orders in SAP, providing timely communication with our customers, our internal partners (supply chain, credit, logistics, demand planning, sales, and marketing) as well as external partners (warehouses, carriers, C and F Agents etc.). RESPONSIBILITIESstylemargin:bottom:7.0px::Responsible for Key Customers (Platinum + Gold status):Guide and support the Export CSR who a

No Relocation Assistance Offered159402 : Midrand, Gauteng, South AfricaWho We AreColgate:Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.If you want to work for a company that lives by their values, then give your career a reason to smile and join our global teamScope of Responsibility:The Customer Development Team Leader is responsible for achievement of Sales targets through excellence in execution at the point of sale. They must develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in:store personnel. They provide feedback on the in:store environment which allows rapid revision of competitive tactics.The Customer Development Team Leader plays an intergral role in ensuring profitable growth by:Business Development and Monitoring:Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.:Conducting negotiations as necessary ( listings,planograms,displays,promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P and L:Implementing and maintaining in:store tactics developed within Category Management partnerships with the Customer(s):Co:ordinating special events (store:level sell:in and communication ,materials management in:store etc.) in co:operation with the Business Development Manager.:Working with customer service to track orders, troubleshoot and achieve customer service KPI's.:Working with Logistics to plan, analyse and forecast customers needs and to ensure on:time and complete delivery.:Monitoring sales and distribution performance , particularly for new products and taking timely action to drive continuous improvement.:Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.In :Store Personnel Management:Regularly visiting stores in order to identify areas of improvement:Monitoring performance vs objectives , providing continuos coaching and feedback and conducting appraisals based on data.:Reviewing Field Sales and Merchandiser itineries ( location,frequency,duration vs plan) and roles to ensure optimal deployment of limited resource.:Giving direction to in:store staff ( merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and and developing training plans with the Team Leader.:Working with the BDM to develop tools, merchandising materialsand in:store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.:Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.In : Store Compliance:Clearly communicating in:store objectives and monitoring execution of 5P targets, product availability, assortment by store format, s

Career StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.Job Responsibilities:Adhere to the daily schedule to ensure that targets are met by following the work plan.:Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.:Escalate all unresolved queries to management by logging the case on the system.:Answer 90 of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.:Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.:Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.:Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.:Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Understand the nature of the clients query by reiterating the key points raised by the client.:Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.Essential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificatePreferred CertificationsCall Centre and Post Matric will be added advantageMinimum Experience LevelMinimum experience of 6 : 12 months in call centre environment.Technical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Administrative procedures and systems:Relevant regulatory knowledge:Relevant software and systems knowledge:Business writing skills:Banking knowledge:Banking procedures:Cluster Specific Operational Knowledge:Business principles:Business terms and definitions:Governance, Risk and ControlsBehavioural Competenciesstylemargin:top:0.0;margin:bottom:0.0::Building Customer Loyalty:Communication:Technical/Professional Knowledge and Skills:Managing Work:Adaptability:Quality Orientation::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

DESCRIPTIONThe Customer Service (Customer Experience and Operations) Country Lead - South Africa. South Africa (ZA) is responsible for the strategic and operational direction, network set up, program management, coordination, quality, productivity and delivery of an exceptional CS for ZA customers. This position will drive operational excellence and best practice adoption, and partner with internal Amazon teams to positively impact customer experience. This role requires a candidate with the ability to drive process improvements, provide deeper insight into the voice of the customer, associate performance, operational efficiency while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. The successful candidate will draw from previous work experience in CS management, international vendor management, and corporate representation.Key job responsibilities• Program and operational leadership to build a highly successful Amazon ZACS team.• Full budget responsibility for ZACS, including single threaded ownership for strategic and financial OP1/OP2 planning and financial results.• Participate in business leadership meetings and act as the voice of the customer; developing and driving strategies and programs which drive a best-in-class CS and customer experience, while contributing to profitability of the organization.• Define and recommend the network strategy for Amazon’s ZACS operations. Identify and evaluate new sourcing opportunities.• Effectively partner and build productive working relationships with peers, leadership, and other departments.• Executive business summaries and presentations, and writing high quality narrative documents for senior leadership.• Detailed reporting and metrics preparation for business reviews.• Act as the advocate and voice of the customer to drive cross functional customer experience improvements.• Management and development of direct team members.• Leverage program management skills to deploy new operations and/or services within the ZACS network.• Assess and prioritize program needs based on rapidly changing business requirements• Executive business summaries and presentations.• Cascade goals across internal and vendor organizations and monitor goal progress.• Identify and eliminate root cause barriers to accuracy, productivity, and quality.• Daily and weekly operations management.• Ensure that the internal and vendor CS controlling/forecasting processes are highly customer focused, operationally effective and cost efficient.• Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.• Embrace and embed Amazon’s leadership and CS tenets within the ZACS network.• Share operational and quality best practices across the Amazon CS global network.• 10% international travel.Basic qualifications• Bachelor’s degree or equivalent.• Minimum 5-7 years’ experience in operations or program management, inhouse and outsource vendor management, or related field with CS background desired.• Demonstrated success in leadership and executive presentation skills.• Experience in highly diverse, international and matrix organizations.• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.• Strong business analytics skills. Competent managing, delivering and analyzing disparate metrics across operations, finance and customer experience.• Expert skills in Microsoft Excel and Word.• Experience in creating/building new sites/businesses.• Fluent in English, additional languages preferable.Preferred qualificationsExperience implementing repeatable processes and driving automation or standardizationWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 8+ years of delivering cross functional projects experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardizationAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTION AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, customer teams, and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAF | Johannesburg, ZAFBASIC QUALIFICATIONS Basic Qualifications · Experience leading complex, large scale. IT/digital/business transformation programs · Experience in a customer facing role · Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level · Strong organizational and troubleshooting skills with precise attention to detail PREFERRED QUALIFICATIONS Preferred Qualifications · Direct experience implementing AWS/cloud services · Robust understanding of key technology and market trends · PMP and/or SCRUM/Agile, SAFe certified Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.