Overview of labor market statistics in Richards Bay

Our passenger vehicle dealer client in Richards Bay is looking to employ an experienced New Vehicle Manager.The New Vehicle Sales Manager is fully responsible for the management of the New Vehicle department, maximizing sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of the sales process.Duties and Responsibilities:The responsibilities of a New Vehicle Sales Manager include the following tasks:Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.Developing the necessary sales organization to meet sales and profitability objectives.Ensuring optimum stock of vehicles on premises.Ensuring cost control to budget within the department.Ensure adequate product display material is available.Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.Monitor financial performance of sales department weekly.Ensure that customer complaints are dealt with timeously and effectively.Ensure that departmental customer satisfaction/ expectation targets are met.Ensure direct and indirect costs remain within Company prescribed parameters.Establish the staffing levels and the training required to achieve sales objectives.Ensure that all floorplan activities are monitored.Ensure stock level is kept within company policy requirements.Maximize sale of back-end products.Minimum Requirements:MatricPrevious New Vehicle Sales Manager ExperienceMust have internet leads / sales experienceComputer literateMulti-tasking abilityValid Driver’s License with no endorsementsGood communication skillsStrong admin management skillsA team playerReliableMust be able to maintain and be a constant high performer

Our Commercial Vehicle dealership client in Richards Bay currently holds a vacancy for a Service Manager.The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.Duties and Responsibilities:The responsibilities of a Service Manager include the following tasks:Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.People Management.Supervision of staff, management of performance, discipline and other staff management related functions.Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.Ability to ensure excellence in customer service.Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.Ability to maintain service core process.Custodian of the Service department.Cross functional team player.Ensure adherence to the Franchise Agreement.To adhere to workshop policies and procedures.To adhere to FIC and FAIMS policies.To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.Adhering to Occupational and Safety regulations.Minimum Requirements:Minimum Qualifications and Experience needed:MatricQualified Diesel TechnicianRelevant post matric qualification in Management will be an advantageA minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.Valid, unendorsed driver’s license and the ability to competently and legitimately drive.Fully computer literateAn effective understanding of financial principles, including budgeting and forecasting.An effective understanding of relevant technology and systems.An effective understanding of the Environmental and Occupational Health & Safety Acts.Skills Required:Have sound communication skills in English and language commonly spoken in the area (speak & write).Interpersonal competence; effective at working with people and building relationships.Technical, mechanical insight and experience.Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.Good financial acumen.Systems oriented.People management competence, including performance management and employee development & motivation.Problem solving and motor vehicle fault finding skills.Delivering results and meeting customer expectations.Coping with pressureA team playerMotivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.Valuing DiversityConflict resolutionPersonal Attributes:CommittedInitiativeSelf-managed and resilientAdaptabilitySomeone who values and builds relationships.Alignment with the brand; acts as an ambassador for the brand and passionate about the products.