Overview of salaries statistics in the category "Customer Service in Pretoria"

Recognised as a leading cyber security and digital forensic provider, our client brings a unique service offering of specialised IT Security services.As the SDM you will be responsible for managing client relationships, coordinating service delivery across proposals, design, implementation and SLA management of IT security solutions.R40 000 – R50 000 per month, CTC.Minimum Requirements:Previous experience in a similar roleExcellent knowledge of Cyber SecurityClient-centricDesire to work in a small but effective teamGood leadership abilitiesDuties and Responsibilities:Maintain positive relationships with clients, provide regular updates on service delivery, ensuring client needs are met.Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered promptly and efficiently.Ensure service delivery according to customer proposals including task management and reporting.Take ownership of the liaison between technical teams and customers.Track and monitor service performance, identify improvement areas, and implement changes as needed.Ensure that service level agreements are met to the required standardHold the team members to the highest standards, project discipline and accountability.

As the FMCG Account Manager, you will be responsible for developing and managing relationships with independent store owners as well as maintaining a high standard of sales operations, ensuring that products are effectively ordered, merchandised and delivered to a diverse range of FMCG stores by a dedicated third-party service provider.As the face of this long-established, family-owned business now in its 4th generation, you will uphold and convey their core family values and dedication to quality, both internally and externally.Minimum Requirements:Own vehiclePrevious experience in FMCG sales, merchandising, or a closely related field.Exceptional communication and interpersonal skills, with the ability to build and maintain positive relationships with stores, team members, and management.A proactive and attentive approach to service quality, with the ability to quickly identify and address any issues affecting sales or merchandising standards.Strong organizational skills, with the capability to manage multiple accounts efficiently and ensure all are serviced adequately.Duties and Responsibilities:Oversee and ensure regular order generation and standard-compliant merchandising by third-party supplier sales representatives and merchandisers at store level.Facilitate initial orders for new accounts, transitioning ongoing management to the third-party supplier, while monitoring and ensuring the accounts are serviced regularly and effectively.Vigilantly monitor service levels, including order generation and merchandising quality, reporting any discrepancies to the Regional Sales Manager for prompt corrective action.Focus on promoting business growth within independent retailers and wholesalers.Champion the company’s image as a long-established, family-oriented business, and actively promote their products, including introducing new items in alignment with supplied listings.

Requirements:Bachelor’s Degree in a relevant quantitative field (e.g., Data Science, Engineering, Statistics, Computer Science) NQF 7Additional Certifications in Azure environment would be advantageousWorking experience: minimum +4 years hands-on experience:Minimum of 4 years of relevant experience in data analytics, other relevant fields will be considered such as data science, data engineering, machine learning or BI developmentMinimum of 2 years in Senior Data Analyst role advantageousA working knowledge and understanding of the following:Python, DataBricks, PySpark, Azure, SQL, PowerBI, and GISExperience in other similar cloud services will be consideredStrong hands-on experience with ETL processes and data aggregation methodsExcellent analytical and problem-solving skills, with the ability to easily determine best statistical analysis methods on large and different datasetsAbility to translate business needs into data-driven solutions, and then to present it with the relevant business acumen to internal and external stakeholdersEffective communication and collaboration abilities to work closely with cross-functional teamsDetail-oriented mindset with a commitment to delivering high-quality, actionable insightsExperience in the Telematics or automotive industry is a plusTechnologies experience: working experience in a cross-section of the following technologies (recent 2 years) is required:Project participation: Agile frameworks such as Scrum or KanbanProgramming: Python (Pandas, Matplotlib, Seaborn, Plotly, Jupyter Notebooks, GeoPandas), ExcelCloud data: DataBricks (PySpark, SQL, NoSQL), PowerBIGeospatial: QGIS is advantageousMaths and Statistics: statistical techniques and hypothesis testingGeneral Behavioural Attributes:Results DrivenValue OrientationAnalytical thinkingProfessionalAbility to multitaskAssertivenessCustomer service orientationSound communication skills at all levelsCollaborative and consultative styleAbility to work under pressureRelationship building for influenceTeam workingGood planning and organizational skillsForesight / forward-thinkingHigh degree of emotional intelligenceResilienceAble to work effectively on own if neededKey Performance Areas:Data Processing and Data Quality:Source relevant data from various databases, models and stakeholders internal and external to the businessEnsure absolute data integrity in the collection, analysis and interpretation processAdhere to any relevant business rules that govern the data collectedEnsure that relevant data are collected daily / weekly / monthly as prescribed by the SOPs (standard operating procedures) of relevant stakeholdersContinuously strive to implement automated methods of data collection that adhere to data integrity standardsPerform relevant ETL processes on large-scale data in an Azure environmentClean and pre-process the collected data to enhance data integrity, quality and consistencyAggregate data according to prescribed methods in order to meet specific business requirementsExport and deliver data in various formats as per the objectives of the data processing requestImplement best practices for data validation and quality controlDashboard Development and Presentation:Build interactive PowerBI dashboards tailored to specific business needsSynthesize current business intelligence or trend data to support recommendations for action, forecasting and/or projectionsPresent data insights and findings to stakeholders in a clear and understandable mannerUnderstand and propose best statistical analysis methods relevant to specific business needsTranslate data into actionable information for informed decision-makingProvide guidance to relevant stakeholders where needed on the solutions providedProvide insights that drive business value in strategic decision makingConduct timeously follow-up with relevant stakeholders to confirm if needs are metStakeholder Collaboration and Requirements:Consult with relevant stakeholders and managers to understand the needs, goals and strategic objectives that drive the analysis requestsWork closely with business stakeholders to gather data requirementsCollaborate with stakeholders to understand and incorporate their requirements into the dashboardsMaintain open communication channels to address stakeholder feedback and evolving data requirementsMaintenance, Support, and Documentation:Take responsibility for the ongoing maintenance and optimization of data solutionsCollaborate with data engineering and other relevant teams to address technical issues, ensure system stability, and provide timely supportDocument data processes, methodologies, and best practices for team reference and knowledge sharingCreate and maintain documentation including requirements, design and user manuals as neededMentor and assist junior team members in their roles and provide guidance on best practices where requiredSalary: R57 000 to R67 000 per month commensurate with qualification and experience.

We are seeking an awesome Car Rental Agent to join a leading South African Car Rental Company at their Hatfield branch.Your role will be handling rental bookings, managing confirmations, overseeing agreements, conducting vehicle handovers and collections and extensive customer service with both local and foreign guests, thus It is preferred that you have prior experience in Car Rental, but it is essential that you can demonstrate outstanding interpersonal and administrative abilities, maintain a highly professional appearance, thrive in a collaborative team, and fast paced environment, have a valid Drivers License and can provide genuine and verifiable references.SHIFT TIMES – 7am to 6pm Monday to Friday. 7am to 2pm on Saturday and alternate Sundays and Public Holidays.Non – Negotiable Job Requirements:Matric Certificate or EquivalentA Valid Drivers License and own transport.3 years of Customer Facing experience in a selling type environmentExcellent Command of the English LanguageComputer literate – Excel is essential.Be well groomed and presented.Have excellent interpersonal and admin skills.A stable work history.Reliable and contactable references.

Minimum Requirements:Energetic, well presentable and professionalStrong English proficiencyMatric / Grade 12 a mustTertiary Certificate / Diploma in Marketing or sales preferred2 to 3 years recent sales experience a must, specifically in customer service orientated salesValid driver’s license and own vehicle a must (To travel to and from work)Committed to excellence and customer satisfactionStrong communication skills with the ability to articulate product features and benefits persuasively.Customer centric approach and the ability to build rapport with diverse clientele.Self-motivate with a positive attitude.Willingness to learn and adapt.Ability to work independently as well as working effectively within a team.Computer literate in MS Office, with strong MS Excel skills and willing to learn LMS softwareExcellent telephone manner and results-orientatedFlexible to work occasional evenings or weekends to accommodate to customer’s needs.Eager and willing to grow (Growth opportunity to potential Sales Management)Residing in Pretoria a mustStable employment record and contactable references a mustTo start as soon as possibleDuties and Responsibilities:Inbound and outbound sales of Private Tertiary Education packages and courses (Mostly office bound sales)Attend expos and school visits (company vehicle provided during office hours)Responsible for working leads, closing sales, managing inbound and outbound inquiries, and reaching out to potential customers to drive sales and revenue.Respond promptly and professionally to inbound sales inquiries via phone, email, and any other communication portals.Engage with potential customers to understand their needs and provide product information.Conduct outbound sales calls to prospective customers and qualify leadPromote product / service and schedule appointments for visitsBuild and maintain strong relationships with customers through regular follow-ups and effective communication.Utilize sales software to track sales activities, update customer information and generate reports.Collaborate with marketing team to develop and implement strategies to achieve sales and expand market reach.Stay informed about trends, competitor activities and market developments to find opportunities for growth.Achieve and exceed targets while upholding high stands of professionalism and customer service.Participate in training programs to enhance sales skills and product knowledge.Salary: R10 000 gross basic (Not negotiable) + commission.