Overview of salaries statistics in the category "Customer Service in KwaZulu-Natal"

Technical Sales Engineer, preferably with a formal Mechanical / Engineering qualification and minimum 5 years’ sales experience in a technical/mining/mechanical environment, required to explore new business opportunities in the KZN Area, for this international gearbox manufacturing company.Minimum requirements:Matric essentialEngineering / Technical qualification with minimum 5 years’ sales experience preferredMinimum 10 years relevant sales experience required if no tertiary qualificationBusiness Development experience in gear related industry preferredMust be wiling to travel throughout KZNOwn transport essentialDuties and Responsibilities:Business development within the KZN area in the Cement, Sugar, Oil & Gas, Power, Coal, Port & Harbour, Steel & Metals, Mining & Minerals industriesAchieving budgets and meeting KPI’sManage and grow existing businessEnsure the Sales/Bid Pipleline is of valuePipeline managementKeeping CRM accounts detail and information currentFeedback and reporting to managementMaximise additional business from current clientsPlan and execute successful sales visitsFollow up on enquiries and proposals submittedCustomer feedback and relationship managementProvide technical support to customers

Our Commercial Vehicle dealership client in Richards Bay currently holds a vacancy for a Service Manager.The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.Duties and Responsibilities:The responsibilities of a Service Manager include the following tasks:Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.People Management.Supervision of staff, management of performance, discipline and other staff management related functions.Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.Ability to ensure excellence in customer service.Ability to maintan effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.Ability to maintain service core process.Custodian of the Service department.Cross functional team player.Ensure adherence to the Franchise Agreement.To adhere to workshop policies and procedures.To adhere to FIC and FAIMS policies.To take personal responsibilities in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.Adhering to Occupational and Safety regulations.Minimum Requirements:Minimum Qualifications and Experience needed:MatricQualified Diesel TechnicianRelevant post matric qualification in Management will be an advantageA minimum of 10 years’ relevant technical commercial vehicle industry experience is essential.A minimum of 5 years of relevant workshop management experience in the commercial vehicle industry.Valid, unendorsed driver’s license and the ability to competently and legitimately drive.Fully computer literateAn effective understanding of financial principles, including budgeting and forecasting.An effective understanding of relevant technology and systems.An effective understanding of the Environmental and Occupational Health & Safety Acts.Skills Required:Have sound communication skills in English and language commonly spoken in the area (speak & write).Interpersonal competence; effective at working with people and building relationships.Technical, mechanical insight and experience.Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.Good financial acumen.Systems oriented.People management competence, including performance management and employee development & motivation.Problem solving and motor vehicle fault finding skills.Delivering results and meeting customer expectations.Coping with pressureA team playerMotivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.Valuing DiversityConflict resolutionPersonal Attributes:CommittedInitiativeSelf-managed and resilientAdaptabilitySomeone who values and builds relationships.Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

A Company that specialises in Manufacturing abrasive Products is looking for an experienced External Sales Representative to expand sales and oversee current clients in Kwa-Zulu Natal. You will need to grow and manage existing customers and seek out new opportunities constantly with both stand-alone and chain accounts within your established region.R15 000 per month + R8 500 Car Allowance + CommissionFuel Card, Laptop and Cell phoneAdditional benefits after 3 monthsMinimum Requirements:A Technical Qualification and/or 3+ years proven sales experience in a technical fieldMust have a valid driver’s licenceMust be willing to travel.Knowledge of the abrasive industry would be an advantageExcellent Communication Skills, both Verbal and WrittenStrong Negotiation SkillsMust be MS Office literate (Intermediate to Advanced)CRM Management, Call Planning and Sales Reporting.Resilient, resourceful personality/character.Conflict management.Strong business acumen.Entrepreneurial flair with excellent time management skillsDuties and Responsibilities:Take full accountability for the achievement of revenue streams, profitability and volume growth and other key performance areas/indicators for direct accounts in the portfolioMinimising and management of potential channel conflict, with the ultimate goal of eliminating conflict in this channelDevelop processes to measure, track, report and communicate account performance in order to ensure specific focus, and utilising these processes to monitor trends, achievements and performance against targetsDevelop reporting and monitoring mechanisms highlighting and market movements to Sales and ManagementPenetrating competitor marketsPerform cost-benefit and needs analysis on existing and potential customers as part of the sales processConduct cold calling at new/potential customers along with a focused growth strategy at the existing customers in the allocated sales areaAnalyse market potentials, track sales and status reportsMeet and exceed sales budgets (volume & revenue)Establish, promote and maintain positive business and customer relationshipsEnsure adherence to company policy and procedures while maintaining integrity and sound business practicesServicing and further development of existing customer baseParticipation/representation at open days/trade shows with the ability to conduct physical product demonstrationsComply with the company’s planning, reporting and customer management structures as determined by managementAdherence to the company price list and discount structures as determined by managementMaintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staffEnsure effective customer satisfaction and after sales carePerform internal and customer facing presentationsLiaise with internal office to produce client proposals and manage the delivery and follow up of such with the clientAttend monthly sales meetings and one-on-ones with the Sales ManagerSeeking out new opportunities constantly with both stand-alone and chain accounts within established regionCommunicating new service and product opportunities, feedback, special developments, or information collected during field activity to the Sales ManagerCoordinating with company staff to achieve the work required in closing up salesProvide weekly feedback relating to lost sales and back ordersSubmit monthly call planners by the last week of the month for the month aheadDaily update of CRM with visit information and telephone callsShall provide a plan for their sales area annually, showing the following information, Sales per customer in the previous year, Sales extrapolated for the current year, Sales plan for the next year,Target customersAny other duty which may be assigned to you from time-to-time