Overview of salaries statistics of the profession "District Manager in Johannesburg"

The Internal Sales Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.Duties and Responsibilities:Critical Success Factors:Motivating and managing the internal sales team effectively.Proficiency in internal systems management.Technical knowledge relevant to product offerings.Understanding of market dynamics and the company’s position within it.Consistent delivery of high-quality service.Commitment to team development.Managing Internal Staff:Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.Set performance standards, foster a customer-centric approach, and encourage continuous improvement.Provide training, support, and guidance to enhance team performance and talent pipeline.Maintain discipline regarding timekeeping and leave management.Conduct internal meetings and performance reviews, ensuring effective communication.Keep Sales Manager informed of any emerging issues.Controlling Internal Business Systems:Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.Ensure adherence to established processes and procedures, identifying and addressing performance constraints.Coordinate with other departments to align internal sales operations with organizational needs.Manage order books, production planning, stock control, and credit management.Assist Logistics Manager with transport planning and execution.Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).Technical Knowledge:Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.Manage complaint procedures effectively.Understanding Market and Products:Understand the company’s relevance strategy, target markets, and customer needs.Monitor interactions with customers to enhance their experience and address issues promptly.Stay informed about market trends and communicate findings to the Sales Manager.Providing High-Level Service:Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.People Development:Apply key group concepts and support team members in their application.Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.Requirements:Matric certificate (with strong mathematical skills)Relevant tertiary qualification will be beneficialProficiency in MS Office (Word & Excel); familiarity with ERP systems preferredBilingual proficiencyOrganized, detail-oriented, and able to work within defined parametersCalm, consistent, and capable of working under pressureStrong leadership skills with the ability to guide and motivate a teamQuick-thinking and adept at handling customer inquiries and complaintsPrevious experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products managementOwn vehicle

Requirements:Matric (Grade 12)B Degree or relevant Post Graduate Qualification5 to 10 years sales experience in the international freight forwarding industryStrong sales experience and ideally has worked in a business development roleSolid working knowledge of sales, business development and planning and managementTrack record in international freight forwarding and clearingIntermediate full MS Office, CRM capabilities and Cargo wise (CW) experience will be a plusValid Drivers License (Code 08)Highly motivated, sales orientated with experience in sales planning and executionExtensive experience in the air and sea freight forwarding industry in sales at a senior levelIn-depth knowledge of air- and sea forwarding processes, procedures, regulations and requirements.Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsKnowledge and skills:Energetic and innovative, coupled with a high tolerance for stressHighly motivated, sales orientated with experience in sales planning and executionSales prospecting skills along with the ability to identify target accountsAbility to operate in different business environments and deal with related culturesStrong negotiation and presentation skills, including professional demeanour and excellent written, verbal and cultural communication skillsAbility to build strong rapport, establish trust and credibility through a consultative approach while balancing assertive sales follow-up, without being overlySkilled in exercising diplomacy when resolving customer inquiries and problemsIntegrity and ethical qualities of the highest standardExcellent public speaker with strong presentation skillsKey Performance Areas:Generate personal new forwarding sales to facilitate annual trade lane volumes growth as per company targetsIdentify potential prospects, establish contact and develop customer relationships; target customers that can help increase market shareCoordinate air and ocean new business accounts secured and develop sales leads and assess potential for business; maintain pipeline and manage inter-company opportunitiesDefine and quantify new air and ocean forwarding targets in conjunction with BusinessDevelopment Commercial, Trade Lane and our International partnersAct as liaison and communicate with foreign and domestic offices, Department Managers, upper management, and/or clients regarding quality service and related issues that affect ability to meet the client’s requirements, supported by the Trade Lane ManagersPrepare standard operating procedures / forwarding rate proposals based on customer’s requirements, work with management team and operating staff to ensure quality and profitable service is delivered based on the customer’s SOPPrepare monthly, quarterly and yearly reports that detail trade lane new Air and Ocean Forwarding business development and progress; analyse marketing conditions and sales projectionsEnsure efficient feedback on new business air and ocean forwarding sales leads received from Trade Lane and/or international partners, updating of the global target accountsDefine and quantify a dynamic and ambitious pipeline of target customers, supported by Trade Lane based on strategic focus countriesEngagement with key focus countries pertaining to new business Air and Ocean opportunities and provide regular feedback, supported by Trade LaneSecure new forwarding business Air and Ocean freightParticipation in Trade Lane monthly meetings with strategic focus countries and provide feedback on new business Air and Ocean Forwarding opportunities, market intelligence, etcIncrease forwarding volumes per set countries, where we are busy with route and trade development between these countriesManage individual company targetManage and ensure account profitability in conjunction with Trade Lane Management.Manage possible write off’sMaximise profits