Overview of salaries statistics in the category "Management in Johannesburg"

The Internal Sales Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.Duties and Responsibilities:Critical Success Factors:Motivating and managing the internal sales team effectively.Proficiency in internal systems management.Technical knowledge relevant to product offerings.Understanding of market dynamics and the company’s position within it.Consistent delivery of high-quality service.Commitment to team development.Managing Internal Staff:Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.Set performance standards, foster a customer-centric approach, and encourage continuous improvement.Provide training, support, and guidance to enhance team performance and talent pipeline.Maintain discipline regarding timekeeping and leave management.Conduct internal meetings and performance reviews, ensuring effective communication.Keep Sales Manager informed of any emerging issues.Controlling Internal Business Systems:Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.Ensure adherence to established processes and procedures, identifying and addressing performance constraints.Coordinate with other departments to align internal sales operations with organizational needs.Manage order books, production planning, stock control, and credit management.Assist Logistics Manager with transport planning and execution.Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).Technical Knowledge:Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.Manage complaint procedures effectively.Understanding Market and Products:Understand the company’s relevance strategy, target markets, and customer needs.Monitor interactions with customers to enhance their experience and address issues promptly.Stay informed about market trends and communicate findings to the Sales Manager.Providing High-Level Service:Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.People Development:Apply key group concepts and support team members in their application.Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.Requirements:Matric certificate (with strong mathematical skills)Relevant tertiary qualification will be beneficialProficiency in MS Office (Word & Excel); familiarity with ERP systems preferredBilingual proficiencyOrganized, detail-oriented, and able to work within defined parametersCalm, consistent, and capable of working under pressureStrong leadership skills with the ability to guide and motivate a teamQuick-thinking and adept at handling customer inquiries and complaintsPrevious experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products managementOwn vehicle

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Requisition and Talent Acquisition Consultant DetailsREQ : Twanette CoetserPipeline AdvertLocation and ClusterTotal Business Banking and Retail : CDR : Risk CollectionSandton, GautengCareer StreamCredit CollectionsLeadership PipelineManage Self ProfessionalManager Credit Risk Portfolio ManagementJob PurposeTo provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.Key DeliverablesCredit and Credit Riskassessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial and Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance motor vehicles/yellow goods.Job Responsibilities:Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.:Analyse/Assess individual and juristic financial statements.:Develop client exit or rehabilitation strategies by conducting inter:alia review of client facilities.:Ensure policies and processes are followed within mandated signatories including checking and confirming the sign:off.:Ensure policies and procedures are followed by reviewing recommended submissions from other parties.:Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.:Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. :Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).:Adapt to changes in Legislation by enforcing the compliance to the changes.:Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.:Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable:Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.:Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes Minimum Experience Level:Minimum 5 years experience in a Credit role in a Banking environment:Minimum 5 years experience Analysingand Assessingindividual and juristic financials.Preferred Qualification:Successfully compelted NQF Level 6 of Higher in a Finance or Credit:related fieldTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Business administration and management:Change management:Client service management:Communication Strategies:Financial Accounting Principles:Governance, Risk and Controls:Organisational systems:Principles of project management:Strategic planning:Management information and reporting principles, tools and mechanisms::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

We have an amazing career opportunity for a Chief Technology Officer (CTO) to join a leading PAN African sports betting platform at their offices in Johannesburg.You will need be a thought leader in agile delivery and have demonstrable experience in managing and building teams in a fast-paced environment.Does this job sound like the perfect challenge for you? Keep reading!Duties and Responsibilities:Your key job responsibilities as the Chief Technology Officer (CTO) in Johannesburg will include:Responsible for the oversight, management and direction of the Group Technology functionEnsuring the strategic aims of the Group are fulfilled and that the strategic vision of the Board is communicated and understoodInvolved in all areas of business strategy and responsible for the ongoing alignment of technical delivery and operationsConsistently and frequently delivering new features that add demonstrable value for customers and respond to their needsOverall ownership of and accountability for system architecture, team processes and delivery of technical solutionsCollaborating with the Senior Management team to help define and deliver on short term goals and longer-term roadmapCommunicating technology strategy and their roadmap to stakeholdersStructuring and managing technology teamsManaging and mentoring our next generation of senior technical leadersAdvising on technological options available to address business problems, providing timely advice on the feasibilityEnsuring that the impact of internal tools and external features is always measurableRequirements for this Chief Technology Officer (CTO) job in Johannesburg:At least 7-10 years’ experience in a tech role, and 3+ years in senior management or leadership roleBachelor’s degree in information technology, computer science, or related fieldA solid track record of delivery with multiple development streamsIn depth understanding of the Sports Betting industryStrong technical software development pedigreeGaming industry experience highly advantageousSuccessful track record of managing large technology teamsActive, hands-on leader, able to both define strategy and engage others at all levels in operational deliveryPassion for mentorship and developing individuals through feedback and coachingExcellent communicator, able to be the translation layer between the technology function and the senior management team, in both directions

Requisition Details and Talent Acquisition Consultant REQ : Thembi MtshaliJob FamilyInformation TechnologyCareer StreamIt Application DevelopmentLeadership PipelineManage ManagersJob PurposeTo manage a portfolio through multiple teams with a medium term strategic horizon.Job Responsibilities:Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines:Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target:Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through:Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions:Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis:Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbanks business requirements:Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards:Ensured that all individual and department results were delivered within budget to deadlines:Delivered services to client expectations and Nedbank standards:Quality projects / processes / systems delivered on time and were fully aligned to Nedbanks business requirements:Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard):Managed Stakeholder Relationships:Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement,Operational level agreements , contractual agreements, and project schedules are met as stipulated:Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs:Ensure that professional solutions delivered within agreed parameters and timelines:Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client:Enable the building of commercially viable relationships with clients by providing quality advice to clients:Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations:Actively engage to establish trust and respect of department members, direct reports, stakeholders and manager/s through active engagement with all parties:Delivered best practice services to client expectations:Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations:Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards:Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy:Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities:Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy:Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments:Manage multiple assets through the development, implementation, review of strategies and planning for areaWhat are the key/ critical tasks :Co:ordinate operations. Dealer Relationship managers and Deal making teams. Handle month end reporting. Play an active role in Product Development and all activiti

Job Requisition DetailsREQ129617Location: Sandton, JohannesburgClosing Date: 15 April 2024Talent Acquisition Consultant: Bongiwe MchunuJob FamilyInvestment BankingCareer StreamQuantitativeLeadership PipelineManage Self: ProfessionalJob PurposeTo develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.Job Responsibilities:Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.:Report to; monitor and advise operational areas to manage trends through analysis for ad:hoc requirements.:Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.:Increase efficiencies through programming and automating processes.:Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.:Challenge model builds from around the cluster through peer review participation and ensuring best practice.:Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).:Research and make recommendations for corporate citizenship initiatives in area of influence.:Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).:Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.:Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.:Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.:Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.:Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.:Ensure continuity and record keeping through formal sign:off at forums and by creating documentation.:Ensure data accuracy through data and front:end analysis; pre and post testing of system/strategy changes.:Ensure business process consistency through formal communication, updating and maintaining policies.:Ensure accuracy and feasibility through impact analysis for newly developed products.:Review reporting and ensure accuracy through analysis and providing feedback.:Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.:Manage access and change control and ensure compliance by creating change logs and restricting/providing access.:Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.:Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.:Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.:Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.:Enable skilling and re

Job Requisition DetailsREQ129931Location: Sandton, JohannesburgClosing Date: 10 April 2024Talent Acquisition: Bongiwe MchunuJob FamilySales and ServiceCareer StreamSalesLeadership PipelineManage Others (MO)Job PurposeThe purpose of theHead Treasury Management in the Mid Corporate segment is to provide strategic leadership and oversight for the transactional banking functions within the mid:sized corporate banking division of a financial institution, whilst leading the design of this specialist skill in the context of offering overall treasury management solutions to the Mid Corporate client archetype.Job Responsibilities:Lead the development and implementation of a strategic plan for transactional banking solutions in the mid corporate market segment. This would involve identifying market opportunities, assessing competition, and defining the overall direction for the business.:Overseeing the development of new transactional banking products and services tailored to the needs of mid corporate clients. This includes conducting market research, analyzing customer requirements, and leading product teams to ensure timely delivery of quality offerings.:Building and managing relationships with mid corporate clients, understanding their banking needs, and providing customized solutions to meet their requirements. This involves regular client engagement, identifying cross:selling opportunities, and ensuring customer satisfaction.:Tracking the performance of transactional banking solutions in the mid corporate market, analyzing key metrics, and preparing regular reports. This includes monitoring revenue growth, market share, customer retention, and profitability.:Leading a team of professionals responsible for transactional banking solutions. This includes hiring and training staff, providing performance feedback, setting goals, and promoting a culture of collaboration and innovation.:Ensuring compliance with regulatory requirements, industry standards, and internal policies. This involves assessing and mitigating risks associated with transactional banking activities, implementing effective controls, and staying updated on relevant regulations.:Staying informed about market trends, competitive landscape, and emerging technologies in the transactional banking space.:Continuously lead the exploration of opportunities for innovation, implementing new technologies, and enhancing processes to stay ahead in the market.:A primary goal is to drive revenue growth within the mid corporate segment by increasing transactional banking:related income. This may involve identifying cross:selling opportunities, optimizing fee structures, and expanding the client base.Competencies and Skills:Aligning and Executing Sales Strategy:Customer Focus:Decision Making:Driving for Results:High Impact CommunicationEssential Certification:FAIS KIEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior Certificate:Advanced Diplomas/National 1st DegreesPreferred Qualification:Bachelors degree in Finance, Economics, or related fieldMinimum Experience Level:7 : 10 years Banking with a focus on Large Commercial or Mid:Corporate ClientsTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Capacity planning:Change management:Client service management:Communication Strategies:Diversity management:Employee training/development:Financial Accounting Principles:Organisational behaviour theory:Talent management:Business writing skillsBehavioural Competenciesstylemargin:top:0.0;margin:bottom:0.0::Customer Focus:Operational Decision Making:Entrepreneurship:Inspiring Excellence:Building Organizational Talent:Business Savvy:Driving Execution:Strategic Influence:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Job Requisition DetailsREQ133274Location: Johannesburg, GautengClosing Date: 18 April 2024Talent Acquisition: Bongiwe MchunuJob FamilyProject, Process and ProductCareer StreamProjectsLeadership PipelineManage Others (MO)Job PurposeThe Senior Manager, Reporting and Analytics is responsible for weaving together a cohesive narrative that showcases the performance of the Client Value Management (CVM) function in Retail and Business Banking. This role collaborates with stakeholders across the value chain to compile insights, translate data into compelling stories that connects the dots to the CVM strategy.The ideal candidate for this position is expected to have a strategic mindset, capable of crafting comprehensive strategic storyboards. This individual should excel in gathering and synthesizing financial and strategic information, while also possessing outstanding visualization skills. Proficiency in creating Power BI dashboards, or similar tools, is particularly important. The role involves active engagement with senior stakeholders to brainstorm, analyse, and develop dashboards and reports at the portfolio or business unit level, which are then presented to Group level executives.As an essential member of the team, the candidate will play a crucial role in generating and presenting accurate, insightful, and well:organized reports. They will take on responsibilities across different operational areas, contributing to a wide:reaching impact within the organization.The position requires a candidate with a high degree of expertise and commitment. The role entails the ability to communicate complex numerical data in a clear and compelling way, to drive strategic decisions at the highest level. Accountability for planning, collation, and submissions of multiple business unit strategic dashboards and reports form part of the role.Job Responsibilities:Collaboration and Communication: Working closely with various teams to facilitate the free flow of information and ideas.:Engage with CVM teams and other relevant stakeholders to gather insights, initiatives, and efforts conducted within the value chain.:Collaborate closely with cross:functional partners to ensure a holistic understanding of CVM performance.:Data Visualization Expertise: Gathering and scrutinizing data to draw meaningful insights.:Utilizing data visualization tools and techniques to make complex data more accessible and understandable.:Monthly Performance Storytelling: Analyze quantitative and qualitative data related to CVM functions.:Craft engaging narratives that connect monthly outcomes to the overarching strategy.:Present these insights in a clear, concise, and impactful manner for executive consumption.:Integrated Reporting: Compile integrated reports that provide a comprehensive view of CVM performance.:Ensure alignment with strategic goals and key performance indicators (KPIs).:OPCOM Compilation: Prepare OPCOM (Operational Committee) reports, highlighting critical achievements, challenges, and opportunities.:Collaborate with relevant teams to ensure accurate and timely reporting.:Data Maintenance and Compliance: Ensuring data integrity and adherence to relevant standards and regulations.:Data:Driven Storytelling: Crafting compelling narratives based on data to inform and persuade stakeholders.:Report Creation and Enhancement: Developing and improving reports to better meet the informational needs of the organization.:Contribute to the business strategy by providing insights, managing data analysis, and interpreting strategic issues and business:related challenges faced by Nedbank.:Deliver key insights in supporting strategic decision:making by responding timeously and professionally to a variety of ad:hoc business requests that have an impact across the division and organization.:Research and analyse queries by consulting with different stakeholders across Ne

Requisition Details and Talent Acquisition Contact : Busi RadebeJob Post End Date:18 April 2024Job FamilyMarketing, Communication and ResearchCareer StreamMarketing and Brand ManagementLeadership PipelineManage Self: TechnicalJob PurposeSupport the implementation of the Direct marketing plan and internal stakeholders to achieve specific measurable business and marketing objectives. Writing marketing copy is required. Any basic DTP and design skills will be considered advantageous.Job Responsibilities:Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).:Participate and support corporate social responsibility initiatives for the achievement of key business strategies.:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.:Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Provide input on activities for relevant marketing reports by collecting information on status and results.:Co:ordinate tasks; resources and internal and external stakeholders to support the implementation of activities.:Meet financial objectives by co:ordinating activities in line with budget requirements.:Support the Marketing Plan including the Client Value Proposition (CVP) by aligning activities within the business.People SpecificationEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificatePreferred QualificationRelevant Bachelors Degree or National Diploma or IMM Degree at NQF Level 6Minimum Experience Level1 : 2 years experience in administrative, sales, marketing, agency or design environmentTechnical / Professional Knowledge:Administrative procedures and systems:Business principles:Data analysis:Governance, Risk and Controls:Relevant regulatory knowledge:Relevant software and systems knowledge : Adobe design software knowledge (advantageous):Copywriting skills:Basic design or DTP skills (email templates, banners)Behavioural Competencies:Communication:Collaborating:Initiating Action:Work Standards/Quality:Building partnerships:Managing Workflow:Multi:tasking:Detail Oriented:Deadline driven::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

As a Senior Project Manager IT / Business, for a well-established large Courier Company, you’ll lead project planning efforts, define project scope, objectives, and deliverables, and develop comprehensive project plans, timelines, and resource allocation strategies.Conducting project kick-off meetings, creating business and functional requirements documents, and allocating resources are key responsibilities. You’ll also identify risks, monitor progress, and serve as the primary point of contact for stakeholders.Additionally, you’ll establish quality standards, manage project finances, handle change requests, and promote continuous improvement in project management practicesR45k – R55k per month + Benefits.Minimum Requirements:National Senior Certificate, Grade 12, or similar qualification.Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field; PMP certification preferred.Proven experience in project management roles, with a minimum of 5 years of experience managing complex projects from initiation to closure.In-depth knowledge of project management methodologies, tools, and best practices, with a strong understanding of project management software.Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire cross-functional teams to achieve project goals.Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on delivering high-quality outcomes.Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.Experience in risk management, change management, and stakeholder engagement within project management contexts.Proficiency in budgeting, financial analysis, and resource allocation, with the ability to manage project finances effectively.Adaptability and resilience to navigate ambiguity and uncertainty, with a commitment to continuous learning and professional development.Duties and Responsibilities:Lead project planning efforts in collaboration with stakeholders to define project scope, objectives, and deliverables.Develop comprehensive project plans, timelines, and resource allocation strategies to ensure successful project execution.Conduct project kick-off meetings, outlining project goals, roles, and responsibilities to stakeholders and team members.Responsible for creating the Business Requirements Document (BRD) and Functional Requirements Document (FRD) in addition to defining the project scope.Allocate resources, including personnel, budget, and equipment, to support project activities and deliverables.Provide leadership and direction to project teams, fostering a collaborative and results-oriented work environment.Identify potential risks, issues, and dependencies that may impact project success, and develop mitigation strategies and contingency plans.Monitor project progress, proactively addressing issues and obstacles to keep projects on track and within scope.Conduct risk assessments and impact analyses, and implement risk mitigation measures to minimize project disruptions.Serve as the primary point of contact for project stakeholders, providing regular updates, status reports, and progress assessments.Facilitate effective communication and collaboration among project team members, stakeholders, and external partners.Manage stakeholder expectations, ensuring alignment with project objectives, timelines, and deliverables.Establish quality standards and performance metrics for project deliverables, ensuring adherence to specifications and requirements.Conduct regular quality reviews and inspections, identifying areas for improvement and implementing corrective actions as needed.Monitor and evaluate project outcomes, soliciting feedback from stakeholders to assess satisfaction and identify opportunities for enhancement.Develop project budgets, forecasts, and financial projections, and track expenses and resource utilization throughout the project lifecycle.Monitor project financials, identify variances and discrepancies, and implement cost-saving measures to optimize project profitability.Manage change requests and scope changes, assess impacts on project scope, schedule, and budget, and facilitate change management processes.Communicate changes effectively to stakeholders and adjust project plans accordingly.Promote a culture of continuous improvement, leveraging lessons learned from past projects to enhance project management practices and methodologiesContinuous Learning and ImprovementStay abreast of all changes and/or procedures within the company that may affect the customerKeep up to date with all the company’s structures, divisions, and teams with a view to understanding the relationship between business and the types of queries receivedEnsure optimal system and process knowledge through continuous learning and developmentEnsure opportunities are taken on with a “can-do” attitudeTeam CollaborationMust be able to work in a lively environment and be a team playerBuild collaborative relationships with team to ensure achievement of objectivesProvide input into departmental meetings to support decision making and improve department functioningIdentify issues and problems within allocated area and make recommendations to implement changes as and when requiredMust be able to work under pressure and extended hours when required