Overview of salaries statistics in the category "Customer Service in Johannesburg"

The Internal Sales Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.Duties and Responsibilities:Critical Success Factors:Motivating and managing the internal sales team effectively.Proficiency in internal systems management.Technical knowledge relevant to product offerings.Understanding of market dynamics and the company’s position within it.Consistent delivery of high-quality service.Commitment to team development.Managing Internal Staff:Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.Set performance standards, foster a customer-centric approach, and encourage continuous improvement.Provide training, support, and guidance to enhance team performance and talent pipeline.Maintain discipline regarding timekeeping and leave management.Conduct internal meetings and performance reviews, ensuring effective communication.Keep Sales Manager informed of any emerging issues.Controlling Internal Business Systems:Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.Ensure adherence to established processes and procedures, identifying and addressing performance constraints.Coordinate with other departments to align internal sales operations with organizational needs.Manage order books, production planning, stock control, and credit management.Assist Logistics Manager with transport planning and execution.Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).Technical Knowledge:Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.Manage complaint procedures effectively.Understanding Market and Products:Understand the company’s relevance strategy, target markets, and customer needs.Monitor interactions with customers to enhance their experience and address issues promptly.Stay informed about market trends and communicate findings to the Sales Manager.Providing High-Level Service:Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.People Development:Apply key group concepts and support team members in their application.Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.Requirements:Matric certificate (with strong mathematical skills)Relevant tertiary qualification will be beneficialProficiency in MS Office (Word & Excel); familiarity with ERP systems preferredBilingual proficiencyOrganized, detail-oriented, and able to work within defined parametersCalm, consistent, and capable of working under pressureStrong leadership skills with the ability to guide and motivate a teamQuick-thinking and adept at handling customer inquiries and complaintsPrevious experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products managementOwn vehicle

We are looking for a Junior Internal Account Manager in Midrand to support the sales team in building strong customer relationships and supporting sales efforts.As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets.Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth.You must have commercial IT distribution experience with 2-3 years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.Salary: R10 000 – R15 000 CTC per month.Duties and Responsibilities:Build and maintain strong relationships with assigned customer accountsServe as the primary point of contact for customers, providing professional and confident customer serviceCollaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related informationDevelop and implement sales strategies for named accounts in coordination with Account ManagersProvide regular feedback on assigned accounts and tailor quotations to meet specific requirementsDemonstrate excellent time management and organizational skillsSupport the sales team by capitalizing on sales opportunities, negotiating prices, and expanding ordersMaintain proactive telephone contact with existing and prospective customersUpdate the external sales team on account developments and foster strong team relationshipsCreate accurate quotations and process orders in a timely mannerFollow up on orders from production to delivery, ensuring customer satisfactionResolve customer complaints, issues, and queries to achieve successful outcomesGenerate activity reports, process relevant documents, and provide timely sales updates to managementRequirements:Matriculation required; tertiary qualification preferred2-3 Years of sales support experience in IT distributionTechnologically inclined with relevant technical knowledgeAbility to thrive in a high-stress and fast-paced environmentStrong focus on service quality and customer satisfactionWillingness to attend training sessions, including outside of working hoursProficiency in Microsoft Word, Excel, and administration skillsStrong numerical skills and ability to work with numbersAttributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Requisition and Talent Acquisition Consultant DetailsREQ : Twanette CoetserPipeline AdvertLocation and Cluster Total Business Banking and Retail : CDR : Risk CollectionSandton, GautengCareer StreamCredit CollectionsLeadership PipelineManage Self ProfessionalManager Credit Risk Early CollectionsJob PurposeWe are looking for aManager Credit Risk Early Collections(without direct reports)to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.Key Deliverables Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial and Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance (motor vehicles/yellow goods.Job Responsibilities:Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.:Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.:Managing and preparing portfolio review presentations based on Management Information Systems (MIS).:Implement sound credit risk management by providing advice on specialized credit risk matters to sales.:Ensure efficient work ethic and achievement of business unit strategies and goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.:Provide feedback daily/weekly/ monthly:Meet clients expectations by resolving queries within turnaround times.:Build and maintain effective working relationships by attending regular staff meetings and team building sessions.:Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.:Sharing knowledge with all stakeholders.:Manage own efficiency by drafting and implementing teams strategies.:Enhance processes by constantly seeking innovative improvements to the credit systems.:Adapt to changes in Legislation by enforcing the compliance to the changes.:Address issues raised in culture surveys by participating in the development and implementation of action plans.:Create a client service culture through various required interventions.:Support and encourage staff to participate and support corporate responsibility initiative.:Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.:Generate innovative ideas and share knowledge.Minimum Experience Level:Minimum 5 years experience in a Credit role in a Banking environment:Minimum 5 years experience collecting Arrears or Excess accountsPreferred Qualification:Successfully compelted NQF Level 6 of Higher in a Finance or Credit:related fieldTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Business administration and management:Change management:Client service management:Communication Strategies:Financial Accounting Principles:Governance, Risk and Controls:Organisational systems:Principles of project management:Strategic planning:Management information and reporting principles, tools and mechanisms::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

Career StreamCALL CENTRE (Service)Leadership PipelineManage Self: TechnicalJob PurposeTo provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.Job Responsibilities:Adhere to the daily schedule to ensure that targets are met by following the work plan.:Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.:Escalate all unresolved queries to management by logging the case on the system.:Answer 90 of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.:Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.:Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.:Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.:Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Understand the nature of the clients query by reiterating the key points raised by the client.:Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.Essential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificatePreferred CertificationsCall Centre and Post Matric will be added advantageMinimum Experience LevelMinimum experience of 6 : 12 months in call centre environment.Technical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Administrative procedures and systems:Relevant regulatory knowledge:Relevant software and systems knowledge:Business writing skills:Banking knowledge:Banking procedures:Cluster Specific Operational Knowledge:Business principles:Business terms and definitions:Governance, Risk and ControlsBehavioural Competenciesstylemargin:top:0.0;margin:bottom:0.0::Building Customer Loyalty:Communication:Technical/Professional Knowledge and Skills:Managing Work:Adaptability:Quality Orientation::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

Job Requisition DetailsREQ129931Location: Sandton, JohannesburgClosing Date: 10 April 2024Talent Acquisition: Bongiwe MchunuJob FamilySales and ServiceCareer StreamSalesLeadership PipelineManage Others (MO)Job PurposeThe purpose of theHead Treasury Management in the Mid Corporate segment is to provide strategic leadership and oversight for the transactional banking functions within the mid:sized corporate banking division of a financial institution, whilst leading the design of this specialist skill in the context of offering overall treasury management solutions to the Mid Corporate client archetype.Job Responsibilities:Lead the development and implementation of a strategic plan for transactional banking solutions in the mid corporate market segment. This would involve identifying market opportunities, assessing competition, and defining the overall direction for the business.:Overseeing the development of new transactional banking products and services tailored to the needs of mid corporate clients. This includes conducting market research, analyzing customer requirements, and leading product teams to ensure timely delivery of quality offerings.:Building and managing relationships with mid corporate clients, understanding their banking needs, and providing customized solutions to meet their requirements. This involves regular client engagement, identifying cross:selling opportunities, and ensuring customer satisfaction.:Tracking the performance of transactional banking solutions in the mid corporate market, analyzing key metrics, and preparing regular reports. This includes monitoring revenue growth, market share, customer retention, and profitability.:Leading a team of professionals responsible for transactional banking solutions. This includes hiring and training staff, providing performance feedback, setting goals, and promoting a culture of collaboration and innovation.:Ensuring compliance with regulatory requirements, industry standards, and internal policies. This involves assessing and mitigating risks associated with transactional banking activities, implementing effective controls, and staying updated on relevant regulations.:Staying informed about market trends, competitive landscape, and emerging technologies in the transactional banking space.:Continuously lead the exploration of opportunities for innovation, implementing new technologies, and enhancing processes to stay ahead in the market.:A primary goal is to drive revenue growth within the mid corporate segment by increasing transactional banking:related income. This may involve identifying cross:selling opportunities, optimizing fee structures, and expanding the client base.Competencies and Skills:Aligning and Executing Sales Strategy:Customer Focus:Decision Making:Driving for Results:High Impact CommunicationEssential Certification:FAIS KIEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior Certificate:Advanced Diplomas/National 1st DegreesPreferred Qualification:Bachelors degree in Finance, Economics, or related fieldMinimum Experience Level:7 : 10 years Banking with a focus on Large Commercial or Mid:Corporate ClientsTechnical / Professional Knowledgestylemargin:top:0.0;margin:bottom:0.0::Capacity planning:Change management:Client service management:Communication Strategies:Diversity management:Employee training/development:Financial Accounting Principles:Organisational behaviour theory:Talent management:Business writing skillsBehavioural Competenciesstylemargin:top:0.0;margin:bottom:0.0::Customer Focus:Operational Decision Making:Entrepreneurship:Inspiring Excellence:Building Organizational Talent:Business Savvy:Driving Execution:Strategic Influence:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Job Requisition Details REQ133239Locations: Johannesburg, Gauteng/ Durban, KZNClosing Date: 19 April 2024Talent Acquisition: Bongiwe MchunuJob FamilySales and ServicesCareer StreamCall Centre (Service)Leadership PipelineManage Self: TechnicalJob PurposeWe are looking for a Client Service Specialist to provide client service support by managing / logging queries and Complaints received via the Client Complaint Helpline or various other communication channels. In this role you will be required to acknowledge, investigate, mediate, and interact with support departments to resolve client FCR:1 Complaints and queries. This role provides you with an opportunity to restore customer's / stakeholder's faith in Nedbank and change the disconnected client's perception of Nedbank.Job Responsibilities:Capture, acknowledge, investigate, and resolve all complaints, queries and compliments received from clients, via the various communication channels the bank uses, i.e. telephonic, email, post and digital.:Monitoring and tracking CRM / D365 cases logged when received.:Ensure that all complaints are correctly recorded on the Client Complaint Tracker.:Provide First Call resolution where possible.:Compile daily reports and log incidents using incident tracker.:Generating data voice by using CMS tool.:Extracting information client's information to determine number of cancellations for the current month, using Management and Information System.:Generating statistical information and productivity reports for daily workload by using tracker.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Monitor and change skills as per the business needs on Customer Management Service tool (AVAYA).:Ensure availability and adherence to schedule enable call taking.:Ensure effective feedback is communicated to the stakeholders all the time using e:mails or telephone calls.:Provide the necessary education to the branch staff if need arises by coaching and mentoring.:Receive and analyse stakeholders' queries via e:mails, telephone and customer service desk.:Analyse and detect the source of the query and decide the appropriate action to be taken to resolve.:Ensure that the Service Level Agreement is met and kept at a higher standard always.:Participate and support corporate social responsibility initiatives for the achievement of key business strategies.:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessions.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Type of Exposure:Interacting with customers; resolving queries and FCR:1 Complaints and managing customer expectations:Communicating internally and external:Comparing two or more sets of information.:Interacting with internal and external clients:Knowledge of processes and adherence:Working in a fast:paced and changing environment:Working in a team:Working with spreadsheetsTechnical Tools :Global / Foreign B/ Platform Transactional E:mail:Compliance Cheque Account CCT:Microsoft Office Products:Intranet Home Loans Products Knowledge:Electronic Banking Credit NTE knowledge:Product Knowledge:Eclipse:Staff Portal:CRM:D365 systemsEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificateMinimum Experience Level:Minimum 2 :3 years Banking and Customer service experience:Branch or NCC experience a prerequisite:Working knowledge of Nedbank Retail products and processesTechnical / Professional Knowledgestylemargin:top:0.

Requirements:Matric (Grade 12)B Degree or relevant Post Graduate Qualification5 to 10 years sales experience, preferably in the 3/4 PL and/or Freight Forwarding IndustryDemonstratable ability to manage and lead a team is an advantageStrong sales experience and ideally has worked in a business development roleSolid working knowledge of sales, business development and strategic selling methodologiesProven track record in Freight Forwarding, Clearing, Contract Logistics and/or 3/4 PLE2E Supply Chain experienceIntermediate MS Office and CRM capabilitiesValid drivers license (Code 08)Knowledge:Sales and marketing – Ability to promote and sell products or services while following the sales process and strategyCustomer and personal service – knowledge of principles and processes for providing a high level of customer service. This includes customer needs assessments, monthly / quarterly reviews and the evaluation of customer satisfactionReliable and responsible with the ability to work unsupervised at timesAttention to detail when completing work tasksA willingness to lead, take charge and offer opinions and directionA willingness to take on responsibilities and challengesThe ability to think outside the box (innovate) and look for solutions that will meet the clients needs.Key Performance Areas:Primary role is to prospect, develop and manage new business opportunities through networking, cold calling and identifying potential new businessResponsible for an IV’s growth profit and revenue growthSustain the growth of the company’s business by establishing new business relationships within a particular industryContinuously taking initiative and being innovative within aspects of a particular industryClear communication both internally and externallyPresent and consult at senior management level on business trends with a view to developing new service offeringsEnsure that bids/tenders/RFQ’s/RFE’s/RFP’s are attended to and captured into CRM for all your team’s initiativesMaintain an in-depth knowledge of complete service offering, while ensuring clients needs are always metIdentify new ideas by researching within and outside the industry and attending related eventsBusiness development – acquire new business with a focus on medium, large, multinational and global accountsCustomer Relationship Management (CRM)Management and research – market intelligenceTender/RFQ/RFP management – where applicableManage own sales targetSalary: R950 000 per annum CTC negotiable commensurate with experience and qualifications.

A vibrant restaurant is looking for a FOH Manager to join their Team.As the FOH Manager you will be responsible for all Front of House activities, including Guest Service, Reservations and dining Room operations.R15 000 to R25 000 per month.Minimum Requirements:At least 5 years of experience in a supervisory or managerial role in the hospitality industryStrong leadership skills with the ability to motivate and manage a diverse teamExcellent communication and interpersonal skillsProficiency in Microsoft Office Suite and point-of-sale (POS) systemsA diploma or degree in hospitality management or a related field is preferred but not requiredDuties and Responsibilities:Supervise and coordinate all front of house activities, including guest services, reservations, and dining room operationsTrain, mentor, and supervise front of house staff, ensuring exceptional customer service standards are met at all timesDevelop and implement standard operating procedures (SOPs) for front of house operations, including reservation management, seating arrangements, and guest interactionsOversee the reservation system, ensuring accuracy and efficiency in bookings and seating arrangementsHandle guest inquiries, comments, and complaints promptly and professionally, striving to resolve issues to the guest’s satisfactionMonitor dining room cleanliness, ambiance, and overall appearance, ensuring compliance with hygiene and safety standardsCollaborate with the kitchen and back of house staff to ensure smooth coordination of food and beverage serviceManage inventory and stock levels of front of house supplies, such as menus, condiments, and tablewareConduct regular staff meetings and training sessions to communicate updates, reinforce standards, and address any issues or concernsMonitor and evaluate staff performance, providing feedback, coaching, and performance appraisals as neededAssist with scheduling, payroll, and other administrative tasks as requiredStay updated on industry trends, customer preferences, and competitor activities to identify opportunities for improvement and innovation in front of house operations

Our well known automotive dealer client based in Sandton, Gauteng currently holds a vacancy for a qualified Automotive Technician.This position will be suited to an experienced person who has the ability to inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing basis.To diagnose and repair faults, and conduct vehicle services according to prescribed standards of the OEM. Deliver high quality technical expertise to satisfy customers and honour organisational service delivery values.Preferences:Previous Motor Vehicle Technician Experience within a Dealership environment, mandatory.Qualified Technician, mandatorySpecific Role Responsibilities:The responsibilities of a Technician include the following tasks:Carry out diagnostic work and support mechanics as set out by the Foreman.Carry out fault diagnosis to aid and speed up vehicle servicing.Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers’ time.Discuss matters with service advisors and customers as required and provide coherent explanations.Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.Ensure vehicles are returned to the customer after service in a neat and clean condition.Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.Admin functions:Complete forms and documentation included in the company’s service routine.Draft and prepare any reports required.Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)Ensure effective communication with team members and colleagues across departments, with customers, and service providers.Participate in marketing campaigns when required for the furtherance of the business.Any other duties as may reasonably be required.Minimum requirements:Qualified Vehicle TechnicianValid driver’s licenseExcellent vehicle diagnostic and fault-finding skillsWork under high pressureMulti-tasking ability

Our well known automotive dealer client based in Sandton, Gauteng currently holds a vacancy for a Technically Astute Male Service Advisor.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.Specific Role Responsibilities:The responsibilities of a Service Advisor include the following tasks:Receive customers in a professional and friendly manner in order to ensure they feel valued.Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.Maximize customer awareness of all products and services available.Create collaborative internal and external partnerships in order to expedite service delivery.Schedule appointments, answer phones, and handle queries.Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.Maintain customer database with contact details and information.Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.Ensure customer complaints are effectively managed via relevant CRM system/s.Maintain and further develop own personal knowledge base in order to remain current and relevant.Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.Attend all relevant OEM training courses, and any other developmental training opportunities allocated.Perform other duties as requested.Minimum Qualifications and Experience needed:Must have at least 3 years’experienceValid, unendorsed driver’s license and the ability to competently and legitimately drive.Computer literateKnowledge of dealership policies and procedures is essential.Knowledge of competitive motor industry.Must have MatricKnowledge of relevant operating systems would be an advantage.Skills and Personal Attributes:Highly self-motivated, energetic and able to maintain a positive outlook.EthicalNeed to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.A team playerReliableResults driven and customer orientated