Overview of labor market statistics in Gauteng

The Internal Sales Manager will lead, guide and inspire internal office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence in department management, promptly addressing issues.Duties and Responsibilities:Critical Success Factors:Motivating and managing the internal sales team effectively.Proficiency in internal systems management.Technical knowledge relevant to product offerings.Understanding of market dynamics and the company’s position within it.Consistent delivery of high-quality service.Commitment to team development.Managing Internal Staff:Supervise approximately 10 staff members, including receptionists, sales support, and front desk personnel.Set performance standards, foster a customer-centric approach, and encourage continuous improvement.Provide training, support, and guidance to enhance team performance and talent pipeline.Maintain discipline regarding timekeeping and leave management.Conduct internal meetings and performance reviews, ensuring effective communication.Keep Sales Manager informed of any emerging issues.Controlling Internal Business Systems:Serve as the primary user of the Syspro system, training and supporting team members in its optimal use.Ensure adherence to established processes and procedures, identifying and addressing performance constraints.Coordinate with other departments to align internal sales operations with organizational needs.Manage order books, production planning, stock control, and credit management.Assist Logistics Manager with transport planning and execution.Oversee credit, refunds, complaints, returns, and non-conformance reports (NCRs).Technical Knowledge:Acquire comprehensive knowledge of products, industry standards, applications, installations, warranties, and construction processes.Manage complaint procedures effectively.Understanding Market and Products:Understand the company’s relevance strategy, target markets, and customer needs.Monitor interactions with customers to enhance their experience and address issues promptly.Stay informed about market trends and communicate findings to the Sales Manager.Providing High-Level Service:Deliver superior service to internal and external customers, ensuring accuracy, consistency, and timeliness.Communicate clearly and concisely, assisting customers in understanding products and systems while managing expectations effectively.People Development:Apply key group concepts and support team members in their application.Identify opportunities for personal and team development and collaborate with the manager on learning and improvement initiatives.Requirements:Matric certificate (with strong mathematical skills)Relevant tertiary qualification will be beneficialProficiency in MS Office (Word & Excel); familiarity with ERP systems preferredBilingual proficiencyOrganized, detail-oriented, and able to work within defined parametersCalm, consistent, and capable of working under pressureStrong leadership skills with the ability to guide and motivate a teamQuick-thinking and adept at handling customer inquiries and complaintsPrevious experience in a fast-paced service environment with direct customer interaction, sophisticated IT systems, and technical products managementOwn vehicle

Requisition ID:90995Job Category:EnvironmentalLocation:Johannesburg,Gauteng,South AfricaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.Our Environment and Sustainability team provides our clients with expertise in climate change, environmental assessment and management, noise and vibration, social impact management, sustainable development design, and water resources. With your help, we can build extraordinary things that co:exist, and benefit local communities and habitats.We focus on early exploration and concept studies to identify the operational commitments and potential effects on the environment while addressing the principles of sustainable development and ensuring operational resilience.Job Profile SummaryHatch is looking for a passionate and motivated Senior Environmental Consultant to join our rapidly growing Environment and Sustainability Team in South Africa. The role is an exciting opportunity to help deliver a range of critical capital projects across Africa for our global clients.As part of the continued growth of our services, Hatch is looking for applicants at a Senior Environmental Consultant Level, who have experience delivering Environmental and Social Impact Assessment (ESIA) projects internationally throughout Sub:Saharan Africa. The applicant would require an in:depth understanding of, and experience in the application of lenders environmental and social requirements : including the IFC Performance Standards and the Equator Principles as a minimum. In addition to ESIA services, the consultant should have experience in performing ESIA gap assessments and lenders E and S due diligence assessments. A broad understanding of principles of sustainability as well as Environmental, Social Governance (ESG) would also be necessary.Subject to meeting the above requirements, preference may be given to applicants with experience in projects in the oil and gas, mining, large:scale infrastructure, renewable energy and marine ports.This is an excellent opportunity for an environmental professional looking to advance their career with a global sustainability leader and be part of Hatchs continuing growth across Africa.Job ResponsibilitiesAs a Senior Environmental Consultant within the team, you will be responsible for:stylemargin:bottom:11.0px::Delivering or coordinating projects or whole elements of larger multidisciplinary or global projects : as Hatch works closely with large organisation, we anticipate that this role will require close collaboration with our regional and global Environment and Sustainability teams.:Delivering multiple project tasks or components, including support on proposals.:Understanding the inter:relationships between Hatch services and policies and how these are applied within the clients business model.:Developing and establishing strong working relationships with new and existing clients.:Contributing to our key local, regional and global clients and supporting the solutions Hatch delivers for ESG and related risks.:Making use of effective working relationships within the business practice and participate in global technical communities to ensure strong network of resources.:Remaining up to date with external market and client industry trends.:Sharing expertise and knowledge within the business unit and/ or global practice area.:Understand

Business unit, Department, ReportingDivision:OperationsDepartment:Managed Services: SecurityReporting:Chief: OperationsCore DescriptionTo provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy.Key Deliverables / Primary FunctionsStrategic Direction:Co:create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.Lead and Participate in XaaS Transformation: Provide thought leadership and demonstrate buy:in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chainService Delivery Excellence: Oversee the delivery of XaaS solutions, ensuring high:quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations. Infrastructure Management: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings. Process and Capacity Optimisation: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.Customer Support: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BUs across the full value chain to ensure a seamless and efficient customer experience.Vendor and Partner Management: Manage relationships with vendors and partners, critical to the delivery of value:adding and reliable services and products to clients ensuring customer loyalty and business growth.Client Engagement: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.Incident and Problem Management : Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions. Compliance and Security: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations. Operational Excellence: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.Talent Development: Develop and implement strategies for attracting, retaining, and developing top talent within the Solutions division. Foster a culture of collabor

ContactRequisition Details and Talent Acquisition Contact : Busi RadebeJob Post End Date: 017 April 2024Job FamilyMarketing and Brand ManagementCareer StreamDiagnose and solve problems using specialist knowledge.Leadership PipelineManage Self: Professional (MSP)Job PurposeThe Digital Project/ Traffic Manager is responsible for the digital traffic management of digital and design projects from concept ideation to completion by making use of the allocated time and resource(s) across the various digital platforms. Responsible for the capacity and resource planning, workflow management, internal and external client liaison, tracking, reviewing and measurement of studio resource output. The ideal candidate will be a well:rounded digital production expert, with a clear understanding of digital platform creative best practice, and have digital brand management experience, as well as experience in managing the operations of a digital production studio, together with client:side experience in managing production jobs.Job ResponsibilitiesActivities/ResponsibilitiesOperational Delivery::Day to day management of project pipeline ensuing smooth operations, including demand management and forecast monitoring, and evaluate and make trade off decisions to project resourcing and capacity.:Responsible for the production studios resource capacity planning, scheduling and reporting daily/weekly, across the digital team:Responsible for assigning tasks, managing project resources and ensuring delivery within allocated timelines.:Work with the Senior Managers to ensure production team deliverables are executed efficiently.:Collaborate on the creation and management of production workflows, processes and reporting:Responsible for creating and maintaining production timing plans and workflow requirements internally and with agencies :Responsible for running production team daily stand:ups:Track production quality to reduce the number of reverts and report on efficiencies.:Ensure production elements are executed within the studio according to brief requirements and project scope:Responsible for the maintenance and updating of digital asset management repository.:Ensure all open files are easily accessible to the broader production team:Responsible for the production studio workflow management, internal and agency client liaison, receiving and unpacking of job briefs, and overall studio project management.:Support in the delivery of studio reporting:Responsible for tracking the number of internal and external reverts and effective resource utilization:Responsible for packing final files and distributing to media agencies:Responsible for administrative related duties within the digital teamStakeholder Management::Eliciting client feedback and approvals to ensure jobs are closed:out timeously:Managing stakeholder expectations, mitigating risk on delivery and escalating challenges where necessary:Responsible for managing creative reverts between the client and production team, to ensure efficient deliveryQualification: Advanced Diplomas/National 1st Degrees:Field of Study (e.g. Bcom Accounting): Digital Project Management and/ or Digital Marketing:Certifications: Digital Marketing/ Project Management Certification preferredExperience:Total number of years of experience: 3 : 6 years:Management experience as part of the above years: No experience required.:Type of experience: Project, time, resource management experienceTechnical/Professional Knowledge:Digital marketing channels (web, social, mobile, media, etc.) and digital content:Written and verbal communication skills:Agile way of working:Project Management:Analytical Thinking:Leadership and Management Skills:Attention to detail.:Problem solving skills.:Multitasking:Digital Asset Management Systems and RepositoriesBehavioural C

Requisition Details and Talent Acquisition Contact : Busi RadebeJob Post End Date:18 April 2024Job FamilyMarketing, Communication and ResearchCareer StreamMarketing and Brand ManagementLeadership PipelineManage Self: TechnicalJob PurposeSupport the implementation of the Direct marketing plan and internal stakeholders to achieve specific measurable business and marketing objectives. Writing marketing copy is required. Any basic DTP and design skills will be considered advantageous.Job Responsibilities:Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).:Participate and support corporate social responsibility initiatives for the achievement of key business strategies.:Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.:Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.:Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.:Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.:Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.:Provide input on activities for relevant marketing reports by collecting information on status and results.:Co:ordinate tasks; resources and internal and external stakeholders to support the implementation of activities.:Meet financial objectives by co:ordinating activities in line with budget requirements.:Support the Marketing Plan including the Client Value Proposition (CVP) by aligning activities within the business.People SpecificationEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Matric / Grade 12 / National Senior CertificatePreferred QualificationRelevant Bachelors Degree or National Diploma or IMM Degree at NQF Level 6Minimum Experience Level1 : 2 years experience in administrative, sales, marketing, agency or design environmentTechnical / Professional Knowledge:Administrative procedures and systems:Business principles:Data analysis:Governance, Risk and Controls:Relevant regulatory knowledge:Relevant software and systems knowledge : Adobe design software knowledge (advantageous):Copywriting skills:Basic design or DTP skills (email templates, banners)Behavioural Competencies:Communication:Collaborating:Initiating Action:Work Standards/Quality:Building partnerships:Managing Workflow:Multi:tasking:Detail Oriented:Deadline driven::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: the Nedbank Recruiting Team at +27 860 555 566

Senior Manager: Operational RiskLocation: Nedbank 135, Rivonia Road, Sandown, Sandton.Closing Date16 April 2024Career StreamOperational RiskLeadership PipelineManage Self: ProfessionalJob PurposeTo develop and monitor the implementation of the Operational Risk Management Framework in Nedbank, NAR to comply to regulatory requirements and ensure alignment to international best practice.Job Responsibilities:Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements and take corrective action, where necessary.:Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes and provide guidance to address operational risk challenges in Nedbank and its subsidiaries.:Improve the effectiveness and relevance of internal and external loss operational risk data.:Review outcome of operational risk practices of stakeholders.:Monitor and analyse major operational risk losses and control breakdowns.:Identify regulatory changes and potential future operational risks.:Engage with stakeholders to understand their operational risk.:Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.:Data Analytics/Big Data : Obtaining an understanding of data, information, insights, analysis and reporting tools, data interrogation and similar.:Agile/Innovation/Invention : Obtaining an understanding as this will enable the senior risk manager to look inwards to determine where this can be applied to optimise risk processes and delivery to our customers (internal and external). This helps promote innovative thinking on process and product improvements.:Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.:Facilitate collaboration between stakeholders.:Collaborate and maintain relationships internally.:Build and maintain relationships with relevant regulators and other assurance providers.:Contribute to a culture of transformation by participating in Nedbank culture building.:Identify opportunities to influence the improvement or enhancement of business processes and methodologies.:Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters risk profile and risk appetite.:Provide input, related to Operational Risk deliverables, into the GORM budget in line with Finance requirements and business plans.:Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.:Use budget allocation effectively by implementing enhancements to operational risk management (ORM) practices and improve efficiencies.:Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.:Identify training courses and career progression opportunities to improve personal and professional capability.:Ensure all personal development plan activities are completed within specified timeframe.:Share operational risk related knowledge, resources and practices with team and stakeholders.:Obtain buy:in for developing new and/or enhanced processes that will improve the functioning of stakeholders businesses.Minimum Experience Level5 : 8 years experience in Risk, Governance and Auditing and/or 8 : 10 years experience in banking and/or insuranceEssential Qualifications : NQF Levelstylemargin:top:0.0;margin:bottom:0.0::Professional Qualifications/Honour's DegreePreferred QualificationBSc/ BComMSc/ MCom will be advantageousType of Exposure:Developing ways to minimise risks :Managing conflict situations :Brainstorming ways of improving a product o

This role presents a unique opportunity to lead operations in the Sub-Saharan African markets, spearheading sales, marketing, and distribution management.As GM, you’ll drive growth, foster customer relationships, and ensure profitability across the workforce and manufacturing operations in the region.R80 000 – R100 000 CTC per month + Medical Aid, Pension Fund, Group Risk Benefits.Minimum Requirements:Completed commerce-related degree.5 or more years of experience in a similar role as GM / Operations Manager with a focus on sales.Extensive experience in managing sales teams and driving revenue growth, previous Sub-Saharan Africa experience advantageous.Strong financial acumen, demonstrated through experience in budgeting, forecasting, and PL management.Comprehensive understanding of the industrial machinery industry, including market dynamics, customer needs, and competitors.Ability to travel extensively within the Sub-Saharan region.Duties and Responsibilities:Develop and implement sales strategies to drive revenue growth in the Sub-Saharan Africa region.Lead and motivate sales, operations, and technical staff to achieve targets and objectives.Identify and pursue new business opportunities and partnerships.Build and maintain strong relationships with key customers and stakeholders.Analyse market trends and competitor activities to inform decision-making.With the assistance of relevant direct reports; manage both branch and manufacturing operations, overseeing administrative, sales, and production activities.Manage budgets, forecasting sales, and monitoring financial performance.Ensure compliance with all local and corporate legal, statutory, and safety requirements.Stay abreast of industry developments and best practices to drive continuous improvement.

As a software Technical Writer at a well-established, large Courier Company, you’ll be pivotal in developing comprehensive documentation that adheres to rigorous organizational standards, ensuring clarity and accessibility for users.Leveraging your adeptness in quickly grasping complex subject matter, you’ll translate intricate technical details into user-friendly content, fostering user success with our products and services.Collaborating closely with cross-functional teams, you’ll gather insights, refine content, and contribute to the continuous improvement of their documentation processes.With a keen eye for detail and a proactive approach to continuous learning, you’ll play a vital role in enhancing the user experience and supporting the company’s mission of delivering exceptional solutions to their clients.R25K – R35K per month + Benefits.Minimum Requirements:National Senior Certificate, Grade 12, or similar qualificationTwo or more years of experience as an effective technical writerProven ability to quickly learn and understand complex subject matterExperience in writing documentation and procedure manuals for various audiencesSuperb written communication skills, with a keen eye for detailExperience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support contentAbility to handle multiple projects simultaneouslyBachelor’s degree (or equivalent) in journalism, communications, or relevant technical fieldFirm understanding of SDLC (systems development lifecycle)Previous experience in software developmentDuties and Responsibilities:Develop comprehensive documentation in adherence to organizational standardsGain a deep understanding of products and services, simplifying complex information into polished, engaging contentWrite user-friendly content tailored to meet the needs of the target audience, facilitating user successDevelop and maintain a detailed database of reference materials, incorporating research, usability tests, and design specificationsEvaluate existing content and devise innovative methods for enhancementResearch, outline, write, and edit content in collaboration with various departments to align with project requirementsGather information from subject-matter experts to create procedure manuals, technical specifications, and process documentationCollaborate with development and support leads to identify documentation repositories, ensuring optimal data storage solutionsResearch, create, and maintain information architecture templates compliant with organizational and legal standards, facilitating easy data migrationDevelop content in alternative media forms to maximize usability while maintaining a consistent voice across all documentationStay updated on changes and procedures within the company to address customer needs effectivelyMaintain awareness of the company’s structures, divisions, and teams to understand business dynamics and query typesEnsure continuous learning and development to optimize system and process knowledgeApproach opportunities with a proactive “can-do” attitudeWork effectively in a lively environment, demonstrating strong teamwork skillsFoster collaborative relationships within the team to achieve shared objectivesContribute insights in departmental meetings to enhance decision-making processes and departmental functioningIdentify and address issues within the allocated area, proposing changes as neededDisplay adaptability and resilience to work under pressure and extended hours when required

We are in search of a seasoned Academic Head to join the team at a Private Higher Education institution. This pivotal role involves leading academic and administrative staff, managing day-to-day operations, and spearheading the development of academic programs to align with industry standards and accreditation requirements.R70 000 – R90 000 CTC per monthMinimum Requirements:Completed Doctoral degree (Specific to Higher Education is preferred).8 or more years of relevant experience within a similar role at Senior Management level specific to Tertiary / Higher Education.Experience with distance learning.Demonstrated written and verbal communication skills evidenced by publications in accredited journals and research reports.Proficiency in budget management and resource allocation.Proven expertise and achievements at national/international levels in the academic field, encompassing tertiary-level teaching, curriculum development, and research.Knowledge of accreditation standards and processes, with experience in program accreditation applications.Duties and Responsibilities:Provide strategic leadership aligning with the institution’s mission.Lead academic and administrative staff to meet institution goals.Manage program delivery, curriculum development, and faculty assignments.Ensure academic programs meet industry standards and accreditation requirements.Monitor program outcomes for continuous improvement.Stay updated on field trends, integrating them into the curriculum.Chair meetings for curriculum decisions, academic results, and certification.Maintain academic standards and certify assessment results.Establish and monitor regulatory compliance.Develop policies for efficient institutional functioning.Manage academic budget for resource optimization.Pursue funding opportunities and partnerships.Human Resource Management.Internal and external stakeholder engagement.

As a Senior Project Manager IT / Business, for a well-established large Courier Company, you’ll lead project planning efforts, define project scope, objectives, and deliverables, and develop comprehensive project plans, timelines, and resource allocation strategies.Conducting project kick-off meetings, creating business and functional requirements documents, and allocating resources are key responsibilities. You’ll also identify risks, monitor progress, and serve as the primary point of contact for stakeholders.Additionally, you’ll establish quality standards, manage project finances, handle change requests, and promote continuous improvement in project management practicesR45k – R55k per month + Benefits.Minimum Requirements:National Senior Certificate, Grade 12, or similar qualification.Bachelor’s degree in Project Management, Business Administration, Engineering, or a related field; PMP certification preferred.Proven experience in project management roles, with a minimum of 5 years of experience managing complex projects from initiation to closure.In-depth knowledge of project management methodologies, tools, and best practices, with a strong understanding of project management software.Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire cross-functional teams to achieve project goals.Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on delivering high-quality outcomes.Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.Experience in risk management, change management, and stakeholder engagement within project management contexts.Proficiency in budgeting, financial analysis, and resource allocation, with the ability to manage project finances effectively.Adaptability and resilience to navigate ambiguity and uncertainty, with a commitment to continuous learning and professional development.Duties and Responsibilities:Lead project planning efforts in collaboration with stakeholders to define project scope, objectives, and deliverables.Develop comprehensive project plans, timelines, and resource allocation strategies to ensure successful project execution.Conduct project kick-off meetings, outlining project goals, roles, and responsibilities to stakeholders and team members.Responsible for creating the Business Requirements Document (BRD) and Functional Requirements Document (FRD) in addition to defining the project scope.Allocate resources, including personnel, budget, and equipment, to support project activities and deliverables.Provide leadership and direction to project teams, fostering a collaborative and results-oriented work environment.Identify potential risks, issues, and dependencies that may impact project success, and develop mitigation strategies and contingency plans.Monitor project progress, proactively addressing issues and obstacles to keep projects on track and within scope.Conduct risk assessments and impact analyses, and implement risk mitigation measures to minimize project disruptions.Serve as the primary point of contact for project stakeholders, providing regular updates, status reports, and progress assessments.Facilitate effective communication and collaboration among project team members, stakeholders, and external partners.Manage stakeholder expectations, ensuring alignment with project objectives, timelines, and deliverables.Establish quality standards and performance metrics for project deliverables, ensuring adherence to specifications and requirements.Conduct regular quality reviews and inspections, identifying areas for improvement and implementing corrective actions as needed.Monitor and evaluate project outcomes, soliciting feedback from stakeholders to assess satisfaction and identify opportunities for enhancement.Develop project budgets, forecasts, and financial projections, and track expenses and resource utilization throughout the project lifecycle.Monitor project financials, identify variances and discrepancies, and implement cost-saving measures to optimize project profitability.Manage change requests and scope changes, assess impacts on project scope, schedule, and budget, and facilitate change management processes.Communicate changes effectively to stakeholders and adjust project plans accordingly.Promote a culture of continuous improvement, leveraging lessons learned from past projects to enhance project management practices and methodologiesContinuous Learning and ImprovementStay abreast of all changes and/or procedures within the company that may affect the customerKeep up to date with all the company’s structures, divisions, and teams with a view to understanding the relationship between business and the types of queries receivedEnsure optimal system and process knowledge through continuous learning and developmentEnsure opportunities are taken on with a “can-do” attitudeTeam CollaborationMust be able to work in a lively environment and be a team playerBuild collaborative relationships with team to ensure achievement of objectivesProvide input into departmental meetings to support decision making and improve department functioningIdentify issues and problems within allocated area and make recommendations to implement changes as and when requiredMust be able to work under pressure and extended hours when required