Overview of salaries statistics in the category "Travel in Cape Town"

DESCRIPTIONAt Amazon.com, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for an innovative and experienced leadership development (LD) business partner to implement our strategy and roadmap on developing Amazon’s Customer Service leaders in EU/ZAF. This position is located in Cape Town and requires travel up to 20%. Key job responsibilitiesCritical Responsibilities and Skills:• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.• Demonstrate expert presentation and facilitation skills. • Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.• Assist in implementing the annual needs analysis to determine the LD skills needed for the region.• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.• Provide leadership development and executive coaching to senior Customer Service leaders. • Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders. • Deliver results with little supervision in a dynamic and often ambiguous environment.• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills. • Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience. • Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.• Demonstrate experience in influencing senior leaders/stakeholders. • Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.• Influence senior leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels. • Advanced analytical skills and experience using and presenting data to make decisions.PREFERRED QUALIFICATIONS• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.• Master’s Degree in a related discipline.• Certified executive coaching experience. • International assignment; experience working in a different country.• Cross functional experience in an area outside of training and development. • Experience working in a customer center environment. Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our client engages with high-end clients and necessitates the services of an Executive Assistant. A person who enjoys professional interaction, is soft-spoken and deadline-driven will be better suited to this role.The Directors travel extensively and need an experienced EA to manage the office in their absence.This is an office-based role, Monday to Friday, with lots of face-to-face interaction.Requirements:Matric, relevant tertiary qualification advantageousMinimum 5 years of experience as a Personal AssistantExcellent communication skillsMaturity in handling situations confidentiality and professionallyStrong computer and typing abilitiesProactive, and taking initiativeFlexible, and adaptable to changeValid driver’s license and own transportSome financial exposure, advantageousDuties and Responsibilities:Liaising with clientsTyping up of quotesTyping up of contracts and confidential documentsAnswering incoming calls and attending to enquiriesScreening calls for two DirectorsDiary management, scheduling appointments and meetings, and coordinating suchEnsuring that all necessary information and documentation required for daily diary activities are providedDealing with email correspondence and phone calls on behalf of the DirectorsCoordinate travel and accommodation arrangements for business and personal travelOrdering of consumables and stationeryMarketing and newslettersCoordinate courier services

DESCRIPTIONPlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmCloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service), Athena(interactive query service), Managed Workflows of Apache Airflow etc.Understanding of ETL (Extract , Transform , Load) - Creation of ETL Pipelines to extract and Ingest data into data lake/warehouse with simple to medium complexity Data transformations and troubleshooting ETL job issues.Understanding of Linux and Networking concepts.Excellent oral and written communication skills with multi-tasking ability.Master’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor’s degree in the same with 1+ year of experience OR equivalent experience in a technical positionKey job responsibilitiesIntermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.Knowledge of data management fundamentals and data storage principlesAdvanced SQL and query performance tuning skills.Experience integrating and managing large data sets from multiple sourcesAbility to read and understand Python and Scala codeUnderstanding of distributed computing environmentsProficient in Spark,Hive and PrestoExperience working with dockerPython, and shell scriptingCustomer service experience / strong customer focusPrior working experience with AWS - any or all of EC2, S3, EBS, Glue, AthenaExperienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)A day in the lifeWHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: · Learn and use groundbreaking technologies. · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. · Interact with leading engineers around the world. · Partner with Amazon Web Services teams to help reproduce and resolve customer issues. · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. · Drive customer communication during critical events. · Drive projects that improve support-related processes and our customers’ technical support experience. · Write tutorials, how-to videos, and other technical articles for the developer community. · Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT? · First and foremost this is a customer support role – in The Cloud. · On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. · Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. · Career development: We promote advancement opportunities across the organization to help you meet your career goals. · Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet. · Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 3+ years of network and operating system support experience- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience- 3+ years of database administration experience- 3+ years of software development with object oriented language experience- 3+ years of continuous integration and continuous delivery (CI/CD) experience- 3+ years of information security and compliance experience- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experiencePREFERRED QUALIFICATIONS- 4+ years of network and operating system support experienceAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Do you enjoy dealing with high-end clients and being in control of all day to day requirements for the Directors.Must have own transport and have professional experience to take control of company requirements when the Directors are travelling. Bilingual and very well spoken in English and Afrikaans essential.The role is suited to an adaptable and willing to please personality who enjoys building relationships and will go the extra mile to ensure that all parties are happy.Requirements:Matric, relevant tertiary qualification advantageousMinimum 5 years of experience as a Personal AssistantExcellent communication skillsMaturity in handling situations confidentiality and professionallyStrong computer and typing abilitiesProactive, and taking initiativeFlexible, and adaptable to changeValid driver’s license and own transportSome financial exposure, advantageousDuties and Responsibilities:Liaising with clientsTyping up of quotesTyping up of contracts and confidential documentsAnswering incoming calls and attending to enquiriesScreening calls for two DirectorsDiary management, scheduling appointments and meetings, and coordinating suchEnsuring that all necessary information and documentation required for daily diary activities are providedDealing with email correspondence and phone calls on behalf of the DirectorsCoordinate travel and accommodation arrangements for business and personal travelOrdering of consumables and stationeryMarketing and newslettersCoordinate courier services

This Hygiene Product & Cleaning Equipment Leader is in the process of expanding their footprint & activities in Africa. This dynamic Company requires a Business Development Manager to build up, develop, retain, and grow their range of products and equipment.This position will initially be office based and requires the individual to source new business opportunities in Africa and to maintain existing Africa customer relationships. Travel in the future may become a requirement from one to four times a year.Minimum Requirements:National Senior Certificate (NQF4)BCom Degree or similarMarketing & Sales Diploma (Advantageous)Mostly Office Bound with minimum travel into Africa (one to four times annually)MS Office Suite Applications (intermediate – advanced)Experienced in using MS Teams/Zoom for meetings and trainingSAP knowledge (Advantageous)Minimum of 3 – 5 years sales / account management and new business development experienceExperience of business development / dealings in Africa (Advantageous)Present samples of proof: Three career boasting sales success accomplishments initiating contact with prospects until closure of saleMust have a proven sales track recordPrevious Food & Beverage and Food Hygiene industry experience (Advantageous)Must have own reliable transport and valid driver’s licenseKey Performance Areas will entail but not be limited to:Collaborating in a team to devise an approach through data interrogation and analysis, research, and experienceLeverage social media, and traditional sales methods such as cold calling to reach out to decision makersDevising a “pitch” or “sales story” to approach the African territorySales negotiation and product trainingAbility to navigate a complex sales scenario with Group companiesSell direct and through a reseller networkReaching out to and building relationships with existing customers to maintain and maximize spendingBe comfortable and accountable for a sales targetReport weekly on new prospects and pipeline growth in tailored MS Excel reportsBe accountable for sales activity KPI’sUse SAP and Outfield application to keep track of sales opportunities and activitiesTarget countries includes Angola, Botswana, Ethiopia, Ghana, Kenya, Lesotho, Madagascar, Mauritius, Namibia, Swaziland, Tanzania, Uganda, Zambia, and ZimbabweMonitor trade agreements and trade developments in these targeted countries – through research learningCollaborate with Marketing to create various marketing initiatives to bolster sales activitiesIn return this position will offer an aggressive remuneration package that will include a Basic Salary and Commission Structure.

DESCRIPTIONThe Customer Service (Customer Experience and Operations) Country Lead - South Africa. South Africa (ZA) is responsible for the strategic and operational direction, network set up, program management, coordination, quality, productivity and delivery of an exceptional CS for ZA customers. This position will drive operational excellence and best practice adoption, and partner with internal Amazon teams to positively impact customer experience. This role requires a candidate with the ability to drive process improvements, provide deeper insight into the voice of the customer, associate performance, operational efficiency while motivating others to meet the challenges of an extremely customer focused and metrics driven environment. The successful candidate will draw from previous work experience in CS management, international vendor management, and corporate representation.Key job responsibilities• Program and operational leadership to build a highly successful Amazon ZACS team.• Full budget responsibility for ZACS, including single threaded ownership for strategic and financial OP1/OP2 planning and financial results.• Participate in business leadership meetings and act as the voice of the customer; developing and driving strategies and programs which drive a best-in-class CS and customer experience, while contributing to profitability of the organization.• Define and recommend the network strategy for Amazon’s ZACS operations. Identify and evaluate new sourcing opportunities.• Effectively partner and build productive working relationships with peers, leadership, and other departments.• Executive business summaries and presentations, and writing high quality narrative documents for senior leadership.• Detailed reporting and metrics preparation for business reviews.• Act as the advocate and voice of the customer to drive cross functional customer experience improvements.• Management and development of direct team members.• Leverage program management skills to deploy new operations and/or services within the ZACS network.• Assess and prioritize program needs based on rapidly changing business requirements• Executive business summaries and presentations.• Cascade goals across internal and vendor organizations and monitor goal progress.• Identify and eliminate root cause barriers to accuracy, productivity, and quality.• Daily and weekly operations management.• Ensure that the internal and vendor CS controlling/forecasting processes are highly customer focused, operationally effective and cost efficient.• Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.• Embrace and embed Amazon’s leadership and CS tenets within the ZACS network.• Share operational and quality best practices across the Amazon CS global network.• 10% international travel.Basic qualifications• Bachelor’s degree or equivalent.• Minimum 5-7 years’ experience in operations or program management, inhouse and outsource vendor management, or related field with CS background desired.• Demonstrated success in leadership and executive presentation skills.• Experience in highly diverse, international and matrix organizations.• Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations.• Strong business analytics skills. Competent managing, delivering and analyzing disparate metrics across operations, finance and customer experience.• Expert skills in Microsoft Excel and Word.• Experience in creating/building new sites/businesses.• Fluent in English, additional languages preferable.Preferred qualificationsExperience implementing repeatable processes and driving automation or standardizationWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS- 8+ years of delivering cross functional projects experiencePREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardizationAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

DESCRIPTIONAt Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.For our data centers in the Western Cape, we are looking for a Data Center Security Specialist (DSS) to coordinate our day by day security operation. Our ideal candidate is detail-oriented, innovative and professional. S/he has experience in delighting customers, teamwork, and continuous improvement. The DSS will be responsible for coordinating physical security operations, for reviewing, evaluating and prioritizing requests and tickets and for guiding and influencing the Contract Guard Force and other stakeholders, ensuring also local implementation of the cluster strategies into the security operations. S/he will cooperate with Data Center Managers to devise security strategies and to improve the overall operational security within our Data Centers. This position is to be 80% operational and 20% tactical. S/he will report to the Cluster Security Manager.Key job responsibilities• Coordinate day-to-day activities and site security operations• Coordinate with Operations and Safety managers for facility operations• Provide guidance and leadership to contract security provider personnel.• Evaluate the contract security provider performance and service delivery and request corrective actions from vendors as needed• Foster working relationships to educate data center stakeholders on false alarm reductions• Extract metrics and observe improvements by looking at and analyzing data• Verify Data Center security programs are delivered to meet defined global security standards• Assist in all media integrity related Programs• Assist in the training of new and existing personnel on behavioral compliance to security policies and procedures• Handle escalations and resolve tasks delegated and/or assigned to the team• Draft reports and prepare presentations on the status of physical security operations• Collaborate with managers in writing and implementing security policies, processes and procedures based on regional or global security initiatives.• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards• Participate in site audits, inspections and walk-throughIdentifying, discussing and bringing forward issues and solutions to senior team members We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONS• 1+ year of experience working in a standards-based security and safety professional work environment • 1+ year of experience collecting, analyzing, and utilizing data to drive process and system improvement, and effect quality assurance • Proficient in all Microsoft Office tools • Possess excellent verbal and written communication skills and ability to read, write and speak fluently English • Must be able to travel between local sites as needed • Valid driver's license. This position requires driving a personal vehicle between company locations regularly. PREFERRED QUALIFICATIONS 1+ year working in an operations, physical security or equivalent environment • 2+ years of experience collecting, analyzing, and utilizing data • Basic knowledge of physical security systems and their operation, including access control, intrusion detection and video surveillance • Experience with workflow ticketing • Ability to deal with technically challenging situations and ask for guidance when required • Demonstrates emotional intelligence to use mistakes and errors as learning opportunities • Ability to deal with ambiguity in the absence of standard operating procedures, escalating to management as required • Strong attention to details and problem-solving skills; • Ability to maintain composure under pressure • 1+ years of demonstrated leadership skills • 1+ years of incident response & management experience • 3+ years of experience with Microsoft Office tools • Meets/exceeds Amazon’s leadership principles requirements for this role • Meets/exceeds Amazon’s functional/technical depth and complexity Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. m/w/dAmazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Currently recruiting for a Remote Senior Tour Consultant to start as soon as possible. Candidates from Port Elizabeth and Pretoria would also be considered.Duties and Responsibilities:Established Home Office Setup & ability to work from home full timeAttend meetings and other commitments online and in-person at Cape Town address as and when necessary (including once a month office get-together and twice a year team weekend)Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countriesQuoting based on clients’ needsLiaising with agents on requests, bookings, etc.Maintaining good relationships with agents and clientsOperate tours (groups series, once-off groups, FIT’s, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting sideEnsure that all company procedures are followed correctly (incl filing systems, system updates, etc)Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)Understanding and ability to use Google (Gmail, Drive, Sheets, etc)Take initiative and ensure attention to detailPut together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guidesPut together detailed Travel documents with regard to FIT travellersTeamwork and enthusiasm to assist colleaguesContributing to team targetsEnergetic and have a passion for learning about travelTime management: ability to prioritise, plan and meet deadlinesEffective verbal and written communication – internally as well as externallyBe professional and offer high service levels at all timesAbility to handle pressure and volume – be able to multitaskGeneral administration such as filingSolving problems and/or help finding solutions for problemsAssist with crisis managementAssist with handling of complaints by gathering feedback from suppliers, guides, etcAssist with annual tour series/once-off costings and proposals

About our client:Our Client isn’t just any safari company – they’re the ones you turn to when you want a truly exceptional adventure. Since 2004, they’ve been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands, earning them the title of the World’s Most Awarded Safari Company. Over the years, they’ve welcomed over 200,000 guests from around the world, each one leaving with unforgettable memories.Why join them?When you join them, you’ll have the opportunity to be part of something meaningful. For every seven guests who travel with them, they create a permanent job in the tourism industry, helping to uplift communities and protect wildlife. You’ll be able to make a difference while experiencing exciting travel opportunities and enjoying perks that come with being part of their team. Join them and be part of a company that’s not just about business, but about making a difference in the world.Package:Enjoy an attractive remuneration package, including a competitive base salary, pension fund, and 20 days of paid vacation per year. Work in gorgeous offices in Cape Town, experience exciting travel opportunities, and enjoy perks that come with being part of their team.About the role:As the French Concierge Specialist for our client’s tour operator business, you will play a crucial role in shaping their travel offerings. Serving as the primary point of contact for consultants, your main responsibility will be to assist guests with making reservations, arranging transportation, and addressing other types of special requests. Your ability to provide exceptional service and cater to guests’ needs will directly impact our client’s competitiveness, profitability, and the overall quality of the travel experiences that they provide.Requirements:Fluent in speaking and writing in the French language;A National Senior Certificate / Matric;2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment;Based in Cape Town;Great communication skills;Willingness and drive to learn;Excellent problem-solving skills;Ability to work in a fast-paced, deadline-driven environment;Excellent interpersonal and communication skills, with the ability to build relationships;Duties and Responsibilities:Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent;Book hotel / lodge and logistic reservations, based consultant requirements ;Responsible for travel request distribution to agents;Supporting Sales consultants with all administrative duties;Conclude on all aspects of the post confirmation of the booking;Enquiry warming (to be handed over to Senior Consultant);Sales Quotes as first point of contact to support Senior Sales Consultant;Work directly with Sales Managers to resolve client travel issues;Customer service-related responsibilities from client and perform other office duties as assigned;Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved;Work with their rates team to resolve rates-related tasks and communicate with consultants;Log all required tickets relating to rates and product;Timeous turnaround time (Sales Consultant request to be actioned within 24hrs);Ensure Concierge dashboard is updated and reporting done with sales managers.

About our client:Our Client isn’t just any safari company – they’re the ones you turn to when you want a truly exceptional adventure. Since 2004, they’ve been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands, earning them the title of the World’s Most Awarded Safari Company. Over the years, they’ve welcomed over 200,000 guests from around the world, each one leaving with unforgettable memories.Why join them?When you join them, you’ll have the opportunity to be part of something meaningful. For every seven guests who travel with them, they create a permanent job in the tourism industry, helping to uplift communities and protect wildlife.. Join them and be part of a company that’s not just about business, but about making a difference in the world.Package:Negotiable depending on experience. Enjoy an attractive remuneration package, including a competitive base salary, pension fund, and 20 days of paid vacation per year. Work in gorgeous offices in Cape Town, experience exciting travel opportunities, and enjoy perks that come with being part of their team.About the roles:  (1x Spanish role and 1x Portuguse role)As the Spanish or Portuguese Travel Consultant, you will shape our client’s travel offerings by understanding clients’ needs and suggesting suitable travel itineraries. You will organise travel from start to finish, impacting our client’s competitiveness and the quality of travel experiences provided.Requirements:Fluent in speaking and writing in the Spanish or Portuguese language;A National Senior Certificate/Matric;2-3 years experience within the tour operator environment;The ability to craft tailor-made experiences based on the clients’ needs and specific requirements from the Spanish  or Portuguese market;Destination knowledge in Southern Africa, East Africa, Indian Ocean islands;Proficient in Google Suite;Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.);The ability to influence clients;Great communication skills;Understanding of the market’s trends and needs;High level of client-centricity.Duties and Responsibilities:Acting as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent;Wowing existing and potential clients with first-hand knowledge of African properties and destinations;Preparing attractive quotations and itineraries that complement individual client expectations and budgets;Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation);Collecting client payments – ka-ching! – and approving supplier invoices for payment;Providing customer support before, during and after travel – ensuring that clients stay clients;Meeting and exceeding monthly and quarterly sales targets set by Sales Managers;Work directly with Sales Managers to resolve client travel issues;Customer service-related responsibilities from client;Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients;Send all escalations for Sales Support to direct line manager;Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved;Work with the rates team to resolve rates-related tasks;Log all required tickets relating to rates and product and communicate effectively with support areas;Communication with Sales Support areas Including but not limited to:Flights;Finance;Kaptio Team;Marketing.Managing metrics as part of performance review:Enquiries;Bookings;E2B;Revenue;GP;GP%.